Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Houston Chronicle has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Houston Chronicle

      4747 Southwest Fwy Houston, TX 77027-6901

      BBB Accredited Business
    • Houston Chronicle

      PO Box 10007 College Station, TX 77842

    • Houston Chronicle

      809 FM 2821 Huntsville, TX 77340

    • Houston Chronicle

      PO Box 630750 Nacogdoches, TX 75961

    • Chron.com

      725 Landwehr Rd Northbrook, IL 60062-2349

    Business ProfileforHouston Chronicle

    Newspaper Distributors
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:

    Houston Chronicle would like consumer to know.

    Want to know what all is included in your subscription?
    Premium Editions and the Texas Sports Nation are all a part of your subscription!

    What are Premium Editions?

    A few times a year the Houston Chronicle is delivered with a book or magazine that includes exclusive content our readers enjoy.  The dates of all premium days can be found every day on A2 in your Houston Chronicle.
    Our premium editions include:
    Texas Sports Nation, Alison Cook’s Top 100 Houston Restaurants, Rodeo Guide, BBQ & Brew Guide, Houston Chronicle’s 115 Year’s Of History, MedCity-Houston’s Top 200 docs and more.

    What is Texas Sports Nation?

    As a subscriber, you will receive all-star coverage of our beloved hometown teams and athletes across all sports from the Houston Chronicle. Enjoy, deep, in-depth sports coverage and content, valued by sports enthusiasts coupled with a weekly 48+ page full-color magazine, intense interactive online media.
    Texas Sports Nation will also air on Sunday nights @ 11pm on KPRC/Channel 2, immediately following Randy McIlvoy Sports Sunday show which we will co-anchor with Houston Chronicle’s own Sports Columnist Jerome Solomon.

    Featured contributors include:
    John McClain
    Brian T. smith
    Jenny Dial Creech

    Format can include the following: *

    Day in Sports:  Opening segment with co-anchor analysis
    On The Beat:  Discussion with co-anchors and Houston Chronicle beat writer
    Play/Player of the Week:  Game highlights
    On Campus:  College sports spotlight
    High School Athlete of the Week:  High School sports spotlight
    Hashtag:  Tweets and social posts from athletes
    The Debate:  Co-anchors and featured contributors discuss hot topics
    McClain’s Moment:  Finale commentary from John McClain
     * These segments may change

     

    The Houston Chronicle would like consumers that have any issues with subscription and premiums offered can contact the following:

    Customer Service 713-362 -7211 Hours: Mon-Fri 5:30-5:00 Sat-Sun 7:30-11:00 a.m.
    Please contact the  Houston Chronicle Dispute Resolution line. 713- 362- 2222 Hours: Mon-Fri 8:00-5:00 Email: [email protected]

    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    154 complaints closed in last 3 years

    41 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1965

    Years in Business: 123

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers product sampling,interactive telephone advertising, printing and newspaper marketing.
    Houston Chronicle would like the consumer to know the following:

    What are Premium Editions?
    A few times a year the Houston Chronicle is delivered with a book or magazine. The dates of all premium days can be found every day on A2 in your Houston Chronicle. 
    Our premium editions include: 
    Texas Sports Nation, Alison Cook’s Top 100 Houston Restaurants, Rodeo Guide, BBQ & Brew Guide, Houston Chronicle’s 115 Year’s Of History, MedCity-Houston’s Top 200 docs and more.

    The Houston Chronicle would like consumers that have any issues with subscription and premiums offered can contact the following:
    Customer Service 713-362 -7211 Hours: Mon-Fri 5:30-5:00 Sat-Sun 7:30-11:00 a.m.
    Please contact the  Houston Chronicle Dispute Resolution line. 713- 362- 2222 Hours: Mon-Fri 8:00-5:00 Email: [email protected]

    Business Details

    This is a multi-location business.

    Find a Location

    Houston Chronicle has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Houston Chronicle

        4747 Southwest Fwy Houston, TX 77027-6901

        BBB Accredited Business
      • Houston Chronicle

        PO Box 10007 College Station, TX 77842

      • Houston Chronicle

        809 FM 2821 Huntsville, TX 77340

      • Houston Chronicle

        PO Box 630750 Nacogdoches, TX 75961

      • Chron.com

        725 Landwehr Rd Northbrook, IL 60062-2349

      Location of This Business
      4747 Southwest Fwy, Houston, TX 77027-6901
      BBB File Opened:
      1/1/1974
      Years in Business:
      123
      Business Started:
      1/1/1901
      Accredited Since:
      10/1/1965
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hearst Corporation
      • Chron.com
      • La Voz
      • Houston Chronicle Publishing
      Business Management
      • Ms. Angie Honerkamp
      • Ms. Dana Gerdes, Customer Service Manager
      • Mr. Stephen Weis, Executive Vice President
      Contact Information

      Principal

      • Mr. John McKeon, Publisher
      • Ms. Dana Gerdes, Customer Service Manager

      Customer Contact

      • Mr. John McKeon, Publisher
      • Ms. Dana Gerdes, Customer Service Manager
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      154 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I signed up for a Houston Chronicle subscription and have been being charged a larger amount than I was aware I would be charged. I would now like to cancel my subscription. However there is no way to cancel my subscription online. I am instead prompted to call a phone number to cancel my subscription. I have called this number several times and each time I go through the automated menu and then the call is terminated. This is the most egregious and predatory behavior I have ever experienced as a consumer. I would like my subscription to be canceled. However, I would also like others to be aware of this horrible practice being done by the Houston Chronicle and strongly suggest that they change this process.
      Read More

      Customer Reviews

      47 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shawnee R

      1 star

      06/17/2024

      Has taken a total of $90, have never received one paper since signing up. I went online to file complaint through website, and I had no subscription to them. Called to find out what was going on, and inform them of the issue. I was given the run around, I haven’t been charged since April according to them and subscription was hence cancelled, informed them I was currently looking at my bank statements and was in fact charged. I also told the supervisor I had a pending charge for the month as of 6/13 and I was wanting it to either be returned or cancelled because now that I was on the phone I wanted to no longer do business with them. She informed me I was not going to be charged. It did go through as well as a SECOND charge for this month. Not one paper or access to digital has been given, employees blamed carrier and said if they did not deliver they can not be at fault and they will reach out and hopefully it gets resolved. I have asked for refunds and denied. I highly do not recommend signing up for this service or paper, full of lack luster customer service and thieves.

      Houston Chronicle Response

      06/18/2024

      Ms. ****, After reviewing your account, I see this account started in April. I only show 1 complaint processed on your account dated 6/12/24. In order to resolve delivery issues, you need to call the Houston Chronicle so we can reach out to the field and correct your delivery. I see one refund has processed for $19.50, as a courtesy I will refund the remaining $70.50.

      Local BBB

      BBB of Greater Houston and South Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.