Complaints

This profile includes complaints for Chevron Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Chevron Corporation

  1400 Smith St Suite 3600 Houston, TX 77002

• 

  Chevron

  2371 Balfour Rd Brentwood, CA 94513

• 

  Chevron

  4295 Clayton Rd Concord, CA 94521

• 

  Chevron

  90 Madera Blvd Corte Madera, CA 94925

• 

  Chevron

  410 Hickey Blvd Daly City, CA 94015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil Checks November 27, 2024 and December ******* Claimed our oil checks would not change much and they have changed considerably. from $3000.00 to ******* per month to less than $1000.00. Will not return phone calls or e-mails to answer my questions. THe neighbors have told us, that Chevron is using a 100 year old contract I do not understand how that is legal

  Customer Answer

  Date: 01/09/2025

  Here is a copy of a letter tht was sent to us by Chevron and it does make it sound as though there will not be much of a change to the oil checks.

  ****** *******

  Business Response

  Date: 02/26/2025

  Thank you for your patience while we review the customers concern. We have shared the consumers concern with ********** Owner Relations. We encourage the consumer to contact them directly. Please see their contact information below.

   

  ********** Owner Relations

  *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Phone: ************

  Fax: ************

  ****************************

  ******, ******** 80202

   

  If the customer has any further questions, they can contact our team via email at ********************************* or call us at ************, option 3.

   

  We appreciate the time you have taken to let us know of your concern. We look forward to continuing to deliver top quality service and products to you in the future.

   

  Sincerely,

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled up at a Chevron on ********* and ******** in ****** ******* on 01/14/2025. There is/was no advertisement for the Chevron rewards program ON THE PUMP. After filling up, I noticed a small sign on the door to the service station that offers the reward. I signed up. I sent a request through the app to get acknowledged of the fill up purchase and to have the first time fill up bonus of 250 points credited to my loyalty account. I received NO REPLY even though the automated system email said I should expect a response in 3 business days. I left a voicemail on 1/28/25 , no callback. I called THREE TIMES TODAY (01/30/25) and the call was disconnected EVERY TIME without a resolution. The. Absolute. *****. Gas. ********. Experience. Ever. The numbers I called were *********************0 and **********. It is hard to believe that the behavior of all of these representatives isn't a reflection of direction from the top down. They hung up on these calls because they are allowed or encouraged to respond negatively to customers. It's a poor reflection of this **********************. I am still awaiting a resolution.

  Business Response

  Date: 02/10/2025

  Dear ***,

  Thank you for your patience while we reviewed the customer's concern. We have reached out to the customer directly regarding their recent experience. Please see our response provided below.

  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
  
  Sincerely,
  ********* **********
  Consumer ***************** Senior Specialist
  Chevron Products Company, a division of Chevron **********
  _________________________________________________________________
  RESPONSE TO CUSTOMER-

  *******************************
  
  Dear Ivy,
  

  Thank you for taking the time to contact us about the points you were unable to earn during your recent visit with one of our Chevron retailers located at *******************************. The company is always actively working to improve service levels, and your feedback is invaluable. 
  
  We have reviewed and resolved your concern. The points you were supposed to earn have been successfully credited to your account. Your total available points are now 332.
  
  Thank you for the opportunity to respond to your concern.
  
  Sincerely,
  
  Consumer *****************
  Chevron Products Company, a division of Chevron **********

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 electronic gift card on the Chevron website yesterday. Shortly after, they sent me an email stating that they are not able to issue the gift card with no explanation as for why. As stated on their website, I wont receive my refund until about 13 days.

  Business Response

  Date: 02/03/2025

  Dear *** L, 

  Thank you for your patience while we review the customer's concern. We're sorry to hear about their recent experience when trying to purchase a Chevron Texaco gift card.  

  To better assist the consumer with their electronic gift card purchase, we kindly ask that they contact ******** to speak with a customer service representative. They can be reached at **************. Their team is available Mon-Fri 9 a.m. 9 p.m. EST. 

  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
  
  Sincerely,
  
  ********* **********
  Senior CCC Specialist, Consumer Connection Center
  Global Customer Experience CSC E&D

  
  

  Customer Answer

  Date: 02/03/2025

  
  Complaint: ********
  
  I am rejecting this response because: it is Chevrons responsibility to provide resolution for this issue.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using the Chevron app and the Chevron Texaco Rewards (***) program since 2023. On 1/12/2025, I found out that ***** hard-earned points in my *** account was reduced to 0. I called Chevron customer care at ************ on 1/13, and was informed that my points expired on 1/3/25, which was completely unexpected since the points expiration that I'm aware of when I signed up for the rewards program was 182 days. The specialist mentioned that the expiration period was reduced to 90 days since October 2024. That was also surprising to hear since I did not receive any communication (email, mail, or announcement in the Inbox section of the Chevron app) about the change to the rewards program. I checked *** websites and found conflicting information, where Chevron still even has an active webpage up which stated 182 days expiration (screenshot & full PDF printout of the information on that webpage attached) for *** points. My reasonable request to reinstate the points on the basis of quiet roll out of the reward program changes that most customers I'm sure are unaware of & the fact that I had to travel to attend a family matter in the last quarter of 2024 while knowing that my *** points won't expire until February 2025, was rejected by Chevron *************** Specialist by the name of ***** ***************** offered an apology for the "inconvenience" caused by the missing notification regarding new points expiration policy, acknowledging the problematic rollout of the *** changes, but stopped short from offering remediation. I found this to be an unacceptable & unfair business practice by Chevron designed to nullify customers' hard-earned points. The ***** points taken away from my account offers $1.1 saving/gallon on the next fill up, up to 25 gallons, so the potential maximum monetary loss out of this issue is $27.5. Chevron can locate my *** account using the email *************** number I provided in this BBB complaint. Looking forward to a fair resolution.

  Business Response

  Date: 02/10/2025

  Dear Devi **,

   

  I hope this message finds you well.

   

  As a valued customer, we understand how important these points are to you. Therefore, as a one-time courtesy, we have credited the 1100 expired points back to your account. Your points have already been posted on your account.

   

  We appreciate your continued loyalty and support. If you have any questions or need further assistance, please do not hesitate to contact us.

   

  Sincerely,

   

  Consumer Connection Center

  Chevron Products Company, a division of Chevron U.S.A Inc.    

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend works nights. When he got off he went to said gas station to get gas. It was cold out so he set the pump up and sat in his truck. It seemed to be taking longer than normal. So he exited his truck, only to find that the pump was overflowing and spilling gas out everywhere. Because the pump did not shut off it made a mess and charged him for all the spilt gas. He went in to speak to the gas station attendant. Hoping to be reimbursed. She informed him they were aware of the situation and nothing could be done about it. They also shared a few days prior it happened to a lady who ended up with gas all over her. She informed my boyfriend that the manager would also say she could not help him, because that was the answer the lady a few days prior got from the manager. Not only are they aware of the issue and not taking care of it, but it is a major safety hazard.

  Business Response

  Date: 01/20/2025

  Dear *** L,
  
  Thank you for your patience while we review the customer's concern. Ensuring our customers have a clean, safe and reliable experience is one of our core values.This station is independently owned and operated by ************************. CHEVRON.We have shared the consumers concern with the relevant retailer. Please see the retailer and marketer direct contact information below.
  
  Station ID: *****
  WILLIE'S ****** ST. CHEVRON
  **************************************************************
  ************* 
  
  Marketer:
  ************ CORPORATION
  ***********************************************>*******************-4493
  
  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
  
  Sincerely,
  
  ********* **********
  Senior CCC Specialist, Consumer Connection Center
  Global Customer Experience CSC E&D

  Customer Answer

  Date: 01/20/2025

  
  Complaint: ********
  
  I am rejecting this response because: there is no compensation, apology or amends offered for the incident. They literally just say thank you for contacting them. It should not be my job to reach out to the individual owner of that specified business. 
  
  Sincerely,
  
  ****** ***********

  Customer Answer

  Date: 01/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  We just want to be compensated for the mess and loss of gas due to this stations lack of fixing broken equipment. 
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/8, I filled my vehicle for $60. Vehicle traveled 1.6 miles and stalled in the roadway. Repair facility diagnosed bad gas. Fuel injectors, fuel pump, fuel sender damaged by bad gas. $3500 in damages and $45 towing. Fuel station phone was busy all weekend. 2 days after incident all pumps were taped off and tanks were being serviced. Manger referred to corporate. Submitted claim and documentation and corporate has been investiagting for almost 2 months. The station has an obligation to provide clean/reliable fuel to customers and they failed, but have yet to admit fault or reimburse the damages. I am a mechanical failure claims adjuster and am familiar with the difference between sudden part failure and damages resulting from outside influence.

  Business Response

  Date: 01/20/2025

  Dear *** L,
  
  Thank you for your patience while we review the customer's concern. Ensuring our customers have a clean, safe and reliable experience is one of our core values.
  
  This station is independently owned and operated by Checkout #**. The customers concern was shared with the relevant retailer and marketer on December 2, 2024.On December 11, 2024, the marketer confirmed they were in contact with consumer,and they were addressing this matter directly with the consumer. Please see the retailer and marketer direct contact information below.
  
  Station ID: ******
  Checkout #**
  6951 FM 1960 W CUTTEN
  *******,**
  *************
  
  Marketer:
  Sunoco
  ************************************************************************************
  *************
  
  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
  
  Sincerely,
  
  ********* **********
  Senior CCC Specialist,Consumer Connection Center
  Global Customer Experience CSC E&D

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up my years ago for promotions the company offered. Recently, I havent been receiving my promotions anymore without any notice. I contacted the company to file a complaint and was put on hold for over an hour because the manager was busy. The manager lied to me, she said she would call me back and never did.. I called back a few days later and another manager was too busy to take my call. This is horrible business when they lured me in offering me promotions and then take them away without notice. I am entitled to my promotions. I havent had any free coffees and free snack for over 2 months. Chevron should reimburse me for the over payments I been making. I called the company back again and the representative told me the manager that was supposed to call me back gave me a ******************************** the ?? That is not correcting the problem, and 100 points is nothing This company is in violation and should be held responsible to the maximum.. I am requesting $600 refund for overpayment on this shady operation

  Business Response

  Date: 01/06/2025

  Dear ***** ******,
  
  Thank you for using the ExtraMile Rewards Loyalty App!
  
  This is to acknowledge your case submitted regarding ***********.
  
  We sincerely apologize for any inconvenience caused. As of December 08, 2024, we have credited a *********** Voucher on your account. Thank you for your understanding.
  
  If you have any further questions or concerns please reach out to our team at **************, option 3 or by email at ************************************************************************************************************************************************************************************************************************************************************************************************************************************. Thank you again for taking the time to write to us about your concern. We appreciate the opportunity you have given us to respond.
  
  Sincerely,
  
  ******** A

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chevron Station *********************************** La Habra, Ca could be putting their customers in danger by not having a receipt from the pump, but rather, even if you select the prompt, that you would like a receipt, you have to go in side ! Yesterday, Nov. 19, 2024, My daughter and I stopped to get gas $ ***** worth of gas on Pump # 3. She had to leave the car with me inside, and get a receipt from the inside. There was someone cooking, who had to stop what she was doing, leave her station and attend to this "receipt" problem, to which someone else came out of the back, only to say that the machines often don't work. What?? Why is no one checking each morning to see that the pumps are working and in good order? We are paying so much anyway, that you would think that Chevron needed the business. This was at 11:01 am, but oftentimes my daughter goes by herself at night and again, she has to go inside and get the receipt. She has to lock her car, take her belongings and sometimes in the rain, she has to do the same. What kind of business ethics do you have? Fix, the problem, and don't put your customers in harm's way. Make sure that all the pumps are working, or leave a sign that says "not working" so we can go to ***** . At least their receipts are always available, with no need to lock the car, take their belongings, and leave the car, I already left a complaint on Chevron's website with this complaint, and let them know that I was filing a BBB complaint, yet again. I don't want my daughter thinking she is getting a receipt right then, rights after pumping the gas, when she is prompted to get a receipt, and still has to get her belongings, lock her car, and leave her car, to go inside, when people are standing around, some pumping gas, and some just loitering, sometimes late at night. You need to have your managers check every day to see that the pumps are working and that there is enough paper. !!Poor business practices for Chevron.

  Business Response

  Date: 12/09/2024

  Dear ***,

  Thank you for your patience while we review the customers concern. Ensuring our customers have a clean, safe, and reliable experience is one of our core values. We have shared the consumer's complaint with the appropriate parties requesting that they reach out to the consumer directly in a timely manner. We kindly ask the customer to contact our team via email at ********************************* or call us at ************, option 3 and please reference case# ********.
  
  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality
  
  Regards,
  
  ********* **********
  Senior CCC Specialist, Consumer Connection Center
  Global Customer Experience CSC E&D

  
  

  Customer Answer

  Date: 12/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: the response above from the business is not pertaining to my complaint.  This is about safety, and was not addressed.
  
  Sincerely,
  
  ***** *********