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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have credit report fraud of $9200.00 from arden ***** apartment/allied Orion group. I have proof of a $0.00 balance as well as a $0.00 past due amount.Business response
12/01/2022
Mr. ******* was under eviction for non-payment of rent, filed by prior management company, Sunridge. When Allied Orion took over management at Arden *****, the previous management company provided resident account ledger’s for each resident account. His account on 4/12/2022 had a balance due of $7,067.84. According to our records, rental payments for his account had not been received since 12/2021. Therefore upon his move out date, the account had a balance due of $9,200.35 which includes past due rent charges and utilities. If he would like to take care of this balance, he can contact Pro Collect at 1-800-839-8186. He can also contact Harris County JP Precinct 4-1, as he was judicially evicted and we were granted writ of possession.Customer response
12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.After contacting pct 4-1 jp i found that there is no record of a judicial eviction. I also never moved out of the apartment complex. I also still have the apartment in my name and the previous management company was not sunridge. This is all a lie to cover up substantial wrong doing. The management company was USAI management prior to allied orion group. I still hold access to the resident portal as well as receive community update.
Regards,
Business response
12/22/2022
Upon his move out date, the account had a balance due of $9,200.35 which includes past due rent charges and utilities. Proof was submitted with the last response. At this point there is nothing we can do to assist with this matter.Customer response
01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,The apartment is still in my name and i never officially moved out. My ex-girlfriend still lives in the apartment and my balance is 0.00. When arden ***** was managed by usai managment Sharlene martin the person still in the apartment which is my ex girlfriend was given a job working at arden *****. At that time was told that we no longer had to pay the rent. when we stopped paying the rent the balance kept going up and we were told not to pay and it would be taken care of. when allied orion started to manage arden ***** they put it on my credit and left the apartment in my name and she still lives there employeed by allied orion.
Initial Complaint
10/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
• Several lease violations occurred throughout my tenure at Canyon Grove Apartments at **** ** ******* ** ***** ******** ** ***** - rent increase occurred with less than the five day required notice - common areas not kept clean even reported to maintenance/management more than once. (There is no such written form to report these issues.) - maintenance requests not resolved even after several written notices and verbal requests with management. Reasonable time was permitted before opting to terminate the month to month leasing. - maintenance also damaged property during service without remedy including lifted carpeting, scratched paint on cabinetry, peeled vinyl flooring in kitchen area. Also left oil stains on flooring near entry from a broken refrigerator. - displayed retaliation tactics after a negative review because of these circumstances. - charged in excess of contractual fees without statement or receipt of such charges.Business response
11/02/2022
Hello, our Regional Supervisor has tried to reach out to you several times with no response. We do not have any supporting documentation of your comments, but we want to make sure we are giving you the best solution possible to the issues you are facing. Please reach out to Vickie at [email protected]. Thank you!Customer response
12/07/2022
I responded to your regional manager on November 3, 2022 at approximately 1pm where we had a ten minute phone call discussing the details of the situation and notating my forwarding address. Unless the phone number 469-441-3006 is no longer the manager’s number, I have not received any calls or messages to resolve the matter. Several photos of the damages were included in the original message, this message, and will be forwarded to the email address provided.
Regards,
Kennede
Business response
12/22/2022
Both our Community Manager and Regional Supervisor have left multiple messages trying to get in contact with you. If you do not respond to us, we are unable to help you.Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I applied for an apartment lease to ********** ********** ** ******** ******** ** on September 6th, 2022. On September 7th, I was denied a lease due to not meeting their minimum income requirements for a lease. However, on the 7th, they still took $299 security deposit from my bank account that I had linked to pay for the application fees. I still have not received a refund of the $299. On September 13th, I was told that the refund check was mailed to my address. Then, on October 2nd, I was told that the check was actually not mailed until September 23rd to my address. It has been over 30 days and it is October 10th and I still have not received the refund check. They refuse to refund me electronically even though they have my bank account information. I went to their office in person and was told that they cannot hand me a check in person and it has to be mailed. I have emails and bank statements proving that the money was taken from my account and they have continued to push back me receiving my refund.Business response
10/12/2022
The applicant's refund check was sent out in a timely manor. We did his Final Account Statement on 09.08.2022. The refund check was cut from corporate on 09.22.2022. It was mailed out to the address he provided for us, which is in the state of Missouri. He stated that he had not received this check, so our accounting team stopped payment of that check and will be re-issuing him another check, hopefully as early as today. To help expedite, ********** ** ****** ** **** ** ******* to the property so he may pick it up in person. Unfortunately once it goes into the mail system, we lose control, but we are doing everything we can to fix the situation. Thank you.Initial Complaint
09/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is for the property in Leander, Texas called The *********** I signed a 12 month lease and did not renew it in August. When we received a bill after we moved out for a full paint job on this apartment we did not only not get our deposit back but are asked to pay $537.13. Part of the charged a full paint job $535.00 the apartment had no damage for a resident to have to pay this fee. The apartment had normal wear from daily use which according to Texas rental laws you should not be allowed to ask the resident to pay for a paint job. We will be paying the amount only because we are in the process of purchasing a home, but do not agree that these charges are valid.Business response
10/12/2022
Dear BBB,
Upon move out, the apartment was in need of multiple things including full contract paint/repairs of $535, full clean of $150 (standard charge for 2x2) and carpet cleaning with pet damage/treatment. All of our documentation and photos confirm the charges and the condition of the unit being beyond normal wear and tear. We can provide them if needed. Thank you.Initial Complaint
08/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Allied Orion was the property manager for my apartment building until mid july. They sold our building to another management company. I paid my August rent through the app that we use for our building. I did not realize that the app would give the money to Allied Orion and not to the new managers of our building. Allied Orion processed the payment and took my rent money and accepted it as payment for the ashford. The new management company has not only added on additional late fees but also served me in eviction notice. I have been contacting Allied Orion all week trying to get this resolved once it was brought to my attention that my rent payment had not gone to the right entity.Business response
08/15/2022
Hello! Leslie has reached out t you and left a voicemail in efforts to clear this up. Please give her a call back to discuss further. Thank you!
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Customer Complaints Summary
35 total complaints in the last 3 years.
13 complaints closed in the last 12 months.