Complaints

This profile includes complaints for Unified Residential Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Unified Residential Management

  10330 Lake Rd Ste Dd Houston, TX 77070

• 

  Unified Residential Management

  1480 Runaway Bay Drive Columbus, OH 43204

• 

  275 on the Park Apartments

  275 Union Blvd Saint Louis, MO 63108

• 

  Unified Residential Management

  2225 Montego Blvd Columbus, OH 43235

• 

  Unified Residential Management

  5350 Silverthorne Dr Westerville, OH 43081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my rent on time every month to this apartment complex and yet face instances every month without fail where some part of my lease and what I am paying for is not supplied. Since at least December, I was not provided with a secure living facility due to the main door being broken and the property repeatedly failing to fix it. Most recently, we were told the water would be temporarily shut off to fix a leak between 10am and 3 pm 3/4. It is now 12:43 am 3/5 and I have received no correspondence as to why the water is still shut off and the emergency maintenance number is not being answered. This is truly just the tip of the iceberg with this apartment management company and I am in the newer building.

  Business Response

  Date: 03/20/2025

  We have been actively addressing the door and water issues. The water situation was an emergent repair, initially handled by our in-house maintenance team. Unfortunately, after the first repair, a new leak occurred when the water was turned back on, prompting the need for additional assistance from a contractor. They were contacted at 5:00 PM and completed the repair around 11:45 PM that evening. We communicated the ongoing situation.
  As for the door, it was repaired but the door must be manually pulled open for the time being.
  
  We are committed to resolving these issues and continuing our communication moving forward.

  Customer Answer

  Date: 03/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at The Grove Apartments in Germantown TN. When I left, I was denied my refundable security deposit due to supposed major repair needed on the carpets. I have tried to speak with management to get a resolution, and they have not been responsive. They have sent the final charges for my lease to collections, instead of having the amount deducted from the security deposit.

  Business Response

  Date: 02/18/2025

  We will correct the account and will email an updated ledger to the collection agency to show there is not an outstanding balance owed.

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment complex owned by this company, The Stella. I’ve called numerous times to report ignored maintenance request and I’ve been assured someone would get in contact with me and that has not happened. Partial repairs have been completed but the quality of the work was not the best, as a result the repairs need to be redone. They include trash and pest control as additional fees but they have not maintained their bills with the companies that provide these services but continue to collect fees for the services. They are cracks in my bathroom ceiling, water damage and mold on the walls, and damage to my personal items as a result of management’s negligence.

  Business Response

  Date: 09/10/2024

  We have assessed the issue and it appears we have not found any persisting issues inside the residents home. The work has been done to completion.

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  The allegations are false. The work has yet to be fully completed. Code enforcement has since been notified of the continued issues in the apartment. Maintenance team came out 9/5/24 and stated the work that needed to be done but did not provide a date when the work would be completed. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Business Response

  Date: 09/16/2024

  We have addressed the issues and at this time we have not found any issues inside the residents home. We do maintain accurate billing and our vendor relationships. Any item the resident deems as damage to personal items should be handled through their renter's insurance provider.

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [As of Sunday, September 22, 2024 all of the necessary repairs have yet to be finished. As I have informed the property, some of the repairs  made require a do over due to the water damage seeping through the fresh paint job. The water damage over the electrical socket has yet to be fixed. I have spoken to a representative for the trash valet company who confirmed the account was in default for non-payment for several months . I attempted to file a claim with my renter’s insurance however, due to the water damage not being accidental, the claim was denied. I have also informed the property of this as well and was told they are not responsible for personal property. 
  Regards,
  
  
   
  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m currently living in The Stella Apt Memphis Tn. I have been without AC since May 21 2024. I had AC issues the previous year with minimal repair towards the end of the summer. I’ve asked put in request waiting for answers and responses. I was told to purchase my own AC towards the end of June since the issue wasn’t resolved and they didn’t know when it could be repaired. They finally in early July stated they would put a request in for a compressor. It took a month for a response after constant emails and calls going unanswered just to say oh the part came in we’ll fix it in the morning. The supervisor wants to over see it himself. Today 2:30 oh he had a family emergency. He’ll fix it tomorrow. They have no name number or email for me for this supervisor. I have a 3 bedroom with now a portable 1 room unit for me and my daughter that I had to purchase and installed. They did reimburse me for the unit. But I a breast cancer patient had to drag it upstairs and install it myself I have to may health issue while paying my rent on time to be treated this way. Inadequate AC for almost 4 months the entire summer. I’ve been miserable in my home with little to no communication. If I receive an update it’s a month in between seeing anything happen. This is just inhuman.

  Business Response

  Date: 08/15/2024

  We reimbursed $500 to her account for the inconvenience. However, her compressor had not been replaced and we confirmed it was the compressor that needed to be replaced instead of the condenser. The compressor just came in and the maintenance supervisor is set to install it.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I was told I’d be moving into a secondary apartment half way through my lease which would’ve been January but instead they insisted I move within 30 days warning in August so they could renovate the apartment I was in. - attempted to charge me more for the new apartment even though I was moving because of a mistake they made in showing me the original apartment and having me sign a lease for it. And I was told I’d be grandfathered in at my current price - once in the new apartment they continued to try to get more money from me because the second apartment had more sq ft but they told me my price was grandfathered in. When I refused to pay because the amount they were trying to charge until it was fixed they tried to evict me within a week for not paying my rent. - they collect $6 from every resident for pest control every month. I had both roaches and mice so the money wasn’t going to pest control -they sent a letter to collections for a “cleaning fee” when I know full well I cleaned both apartments before moving out. They are holding my deposit until this collections amount is paid. The collections letter was dated June 11 and I had moved out May 31. I didn’t receive any notice, the collections letter was my notice. It’s affecting my credit when I did nothing wrong. I am in full belief that I don’t owe this because I know I cleaned BOTH apartments. - I wasn’t contacted once about any cleaning issues on the first apartment, I was still living there 9 months after I moved out of the first apartment. They had 9 months to let me know and they didn’t. They clumped it in with the cleaning fee for the second apartment.

  Business Response

  Date: 07/15/2024

  The collection agency handles outstanding balances and will contact you before any credit reporting occurs. Ms. *********** apartment was included in the recent renovations, and a transfer notice was provided. We also inform all residents about cleaning fees and pest control procedures as part of our standard process. Regarding charges, all fees and deposits are outlined in the lease agreements. The final account includes all applicable utilities and fees.
  
  

  Customer Answer

  Date: 07/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this claim in regard to a leak in my ceiling inside my apartment. The leak started Saturday 6/22/24 around 8pm. A maintenance request was submitted. I live at The Stella Apartments located in Bartlett, TN 38134. The leak has now spread to the bathroom in the Primary Bedroom. It is now Monday 6/24/24. I have called the leasing office a NUMEROUS amount of times and no one has answered the phone. I even took the remainder of the day off to wait at home for maintenance to arrive. I am very frustrated that nothing is being done to fix this matter. The exhaust fan to be exact is located right above the toilet which will leak down while someone is trying to use the restroom. This is not sanitary and The Stella does not seem to care about fixing this matter or anything else wrong inside of my apartment. I have also had a gnat issue for 2 years of living there and nothing at all has been done to fix this matter. If someone could please get back with me I would greatly appreciate it. My name is Marcus ****** and I can be reached at ************ ** *************  Today is 6/25/2024 the water is now coming up from the floor and the baseboards in my apartment are coming off the wall. I went back to the leasing office today and nothing was done about this matter. This is a health hazard and I do not feel comfortable in my own home. I need assistance with this matter as soon as possible.

  Business Response

  Date: 06/28/2024

  The issue has been addressed. Maintenance staff identified and stopped the water leak. We are planning for cosmetic repairs to commence as the needed drying time is now completed.

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a co-applicant at an apartment complex managed by Unified Residential , Stella Apartments in Memphis,TN 38134. I was a resident from July 2022 to June 2023. After signing and notarizing a Roommate Release Form, I was notified by management that I was completely released from all responsibility regarding the unit. In spite of that being taken care of, along with the original applicant closing the account with the apartment complex, I was notified that there was an innacurate balance of $7,295.69 being owed to the Stella Apartments on my credit report. I wouldn’t have known due to never being notified and how inconspicuously it is hidden and placed on my credit report. I am demanding that my credit report be fixed by completely removing that fraudulent account off my credit report, it be fixed immediately in the Rent Grow system to reflect the account’s non-existence, and a formal letter being sent to confirm that the account has indeed been properly taken care of as it should have to begin with. This is hindering me from being able to find an apartment of my own.

  Business Response

  Date: 06/24/2024

  We will remove the account from our collections department and request the collection company to remove it from your credit report.

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at the Stella Apartments in Memphis,TN 38134 from 07-2022 to 08-01-2023 which is an apartment complex managed by Unified Residential Management. I left August 2023 and closed my account with no balance. I also had a notarized Roommate Release Form Signed and Notarized June 29,2023. After speaking with the Regional residential manager, I was assured that my roommate would not have any obligations whatsoever to the lease that they were once on, and that my balance was taken care of. Fast forward to today June 2, 2024, I was notified that not only was my roommate never released, my account was never closed. They have a balance of $7,000 in my name as well as my co applicant. I haven’t been notified in any shape, form, or fashion that I still have a balance with them. They’re not even on my Experian credit report. Of course, I haven’t been able to get in touch with their office either due to their phones being disconnected to receive incoming calls.

  Business Response

  Date: 06/24/2024

  We will remove the account from our collections department and request the collection company to remove it from your credit report.

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  

  Thank You! 
  
  
  
   

  
  

• Initial Complaint

  Date:04/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/29/23 I moved out of Runaway Bay Apartments. I received two statements post move-out saying I owed $0. They sent me an email on 2/2/24 with a new statement with a balance of $0, showing anything I owed was marked as a "write off". The email from them stated that I owed funds, but the statement showed that I did not. The business stopped replying to me as of 2/7/24. I paid the amounts for rent for November and December 2023 per the "best wishes" letter attached as well. On 4/29/24, I received two letters from National Credit Systems attempting to collect a falsified debt. I was never given an amount owed, so there is nothing to pay. There are two letters, one for $1,000 and one for $1,371.09. Please feel free to reach out with any other questions.

  Business Response

  Date: 04/30/2024

  The discrepancy in the letters from National Credit Systems is due to a lease breach and the subsequent fee assessed. The amount stated in the latter letter is accurate and outstanding.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning January 1, 2023, my former landlord/management company began charging me for Gas utilities despite my already paying Spire Energy for Gas. This was not communicated to me and I didn't find out until September 2023 when I was reflecting on my expenses over the last year (I had autopay turned on for rent and some other expenses). Upon discovering the double payments, I contacted my landlord on September 8, 2023 to ask for their assistance reconciling the double payments and returning any amount that I unnecessarily paid, as well as turning off the payments for Gas since those were already being paid to Spire. In addition to Gas, in November and December 2023, Unified Residential erroneously charged me for Renter's Insurance, and in December 2023, erroneously charged me for Electric which I was already paying through Ameren. Since then, I have emailed, called, and/or visited the leasing office in person at least once a month (sometimes as frequently as once per week) to ask about the status and seek a resolution to this issue. I stopped paying for the erroneous deductions before moving out, but then they were taken from my safety deposit return. The front desk associate has been able to get me in contact with the property manager and pass my requests onto the appropriate teams, but nearly 6 months later this payment is still in limbo. The property manager does not return my emails and the main Unified Residential email doesn't return my emails either.

  Business Response

  Date: 04/30/2024

  Hi,

  
  

  Please see our response below for complaint ID ********.

  
  

  
  

  Thank you for your feedback. We have addressed the billing discrepancies and are processing the necessary adjustments.

  
  

  Thank you,