6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Peggy G
1 star02/29/2024
Zero stars is what I would rate them if I could!! Horrible company!! This is not the Charming Charlies from the malls. It is a horrible company that takes your money and ships horrible products only after complaining and intentionally deceives you. They marketed Valentine's Day merchandise in January, which I purchased on 1/25/2024, thinking it would provide plenty of time to get the items in the next 3 weeks. When I did not receive the items, I emailed them on 2/21/2024 asking for a refund. I have never received a response from them. However, I did eventually receive the package on 2/28/2024. When you look at the tracking information, it was sent the day after my complaint (2/22/2024). Given everyone else's reviews, I suspect had I never contacted them, they would have assumed I forgot and never sent them at all. And, of course, I'm loathed to return items because it will take another fight to get my money back. This is what they are counting on....DO NOT BUY FROM THEM!! They should not be allowed to operate!!Review from Virginia W
1 star02/24/2024
I am giving this review due to me not receiving the item I ordered almost three weeks later. I received a tracking confirmation but no way to track it because *** hasn't received the item from charming Charlie something I don't understand. How is there any tracking information if item hasn't been sent? I have reached out three times In emails. I also don't understand why they removed money from my account and they still have the item? I shopped at Charming Charlie's when you could walk into a store and never had any issues with product or service so this is truly a big let down.Review from Carol L
1 star02/03/2024
I am still waiting on a refund. I returned three items. Do not buy from this company.Review from Megan O
1 star11/01/2023
I returned 2 dresses and the tracking says it was delivered to them on 10/2/23. I still haven’t received a refund and have sent 2 emails with no response from the company on receiving a refund.Review from Robin M L
1 star06/22/2023
I purchased 2 dresses and wanted to return one that clearly did not fit like the photo from the website. They sent me a return label, which I mailed back on the 6th of June. They received the product on June 12th per the tracking number and I still have not received my refund. Most of the numbers listed for them do not work or belong to other businesses. It is fraudulent to keep money for products that were returned to you. I'm filing a complaint with ****** as well. Do not buy from this company!Review from Julie A
1 star10/29/2021
I went to the Charming Charlie store in Thousand Oaks on September 6. I bought a purse for $45 and by Oct 24 the handle broker and not usable. It was only 6 weeks, and they refused to give me credit. A purse should not fall apart after 6 weeks, and a reputable store should at least give you credit. I purchased something else that day as well, and was always a great charming charlie customer. To me this AWFUL CUSTOMER SERVICE . They should at least gave me credit for $45 and they refused. They were already on bankruptcy for a couple of years and just came back. They should be ashamed of themselves. $45 is not a big amount. The least they could have done is give me credit. FORGET CHARMING CHARLIES NOT ACCEPTABLE CUSTOMER SERVICE SHAME ON THEM
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