Business ProfileforInfinity Roofing & Siding, Inc.

Infinity Roofing and Siding of Houston Texas came to my home following the August 11, 2022 hail storm to evaluate my roof. They didn't provide an estimate for services. Instead, they said they would make it easy for my husband and I to do business with them by working directly with ***** **** on the claim. They asked to make a copy of the claim form from ***** ****. We thought that would be fine, so we gave them the claim form to copy. Then they had us sign an agreement for services that denoted only that we would need to pay a deductible for our roof. This however was not true. We knew that it would cost more than a deductible, but they said they would take care of it with ***** ****. We contacted ***** **** and asked them what we should do. They said the company should submit an estimate for services. From there, we would need to upload it to the ***** **** portal for our claim. Next, ***** **** would approve the estimate, if appropriate. We contacted Infinity multiple times (5x or more) to request an estimate. They promised it would be submitted over and over. They never submitted it. Next, they said they were obligated to put the roof on right away and dropped off the shingles. We talked to ***** **** again and they said let them put on the roof, so we did. Then we asked for a final invoice for services. They gave us a copy of our claim form. We said, "this is not an invoice. Please provide us with an invoice and we will pay it." We have requested it many times and they send us cryptic emails requesting that we send all the money we were sent from ***** **** + our deductible, plus some add-ons that we didn't request. This has been going on for weeks. ***** **** doesn't know what to do about it. We are willing to pay a fair price for this roof and move on. But this company can't seem to prepare either estimates or invoices for services. It seems like we are being scammed because they want our full settlement, which is supposed to also cover windows and garage.