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Business Profile

Security System Monitors

Amcrest Technologies, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Amcrest Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.25

    Average of 12 Customer Reviews

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    Review Details

    • Lan D

      Date: 11/13/2024

      Lan D

      Date: 11/13/2024

      Had a camera that stopped connecting to my network. Customer service was terrible. Tried everything they recommended and nothing worked. They sent me a refurbished one that I had to pay $15 to have shipped(that's ridiculous). That didn't work either. Again, customer service was terrible. Tried everything again and still nothing. Over 50 emails back and forth and nothing works. The crazy thing is I have a different amcrest camera on the back of the house that works perfectly so I know it's not my network. One technician said the problem is that the second camera is a refurbished one so he's going to send me a new one free of charge. Then someone else chimed in that I was not getting a new one and the first guy was mistaken. The new person said they will give me another refurbished one and to take it or leave it and that my case was being closed. I told them to keep their garbage camera.

      Amcrest Technologies, LLC

      Date: 11/15/2024

      Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience and understand your frustration. While your product was outside the refund period, we offered a replacement as a goodwill gesture to assist you. Unfortunately, a misunderstanding in communication led to incorrect expectations about a new replacement, and we sincerely apologize for this error. We understand your concerns about the replacement not resolving the issue. Based on the troubleshooting steps and the information provided, it appears the problem may be related to environmental factors rather than the camera itself. While we strive to ensure our products work in a variety of settings, certain situations can affect performance. We regret that the resolution we offered did not meet your expectations. Please know that we value your feedback.

    • Dennis W

      Date: 06/18/2024

      Worst support tech call ever. I have an Amcrest system that worked perfectly but has been unused for 2 years. Now although the recorder shows on the monitor, the cameras are not recognized. I spent 1-3/4 hours trying to communicate with a tech with such bad english that she could not even tell me how to let her take over the computer remotely. I am now waiting for a callback from an unknown tech to help me. We shall see.

    • Tim G

      Date: 10/16/2023

      Tim G

      Date: 10/16/2023

      Call number left emails all your choice is people I cannot understand. Asked for someone from US call and have had no response. I have a brand new NVR that cannot be set up without a technician (that I’ve requested) to take me through this. Any help would be appreciated. 

      Amcrest Technologies, LLC

      Date: 10/17/2023

      Dear Tim, We're truly sorry for the inconvenience you've faced. We've already assigned a support agent to assist you, and we're committed to resolving your issue promptly. Please check your email and get in touch with the assigned agent for further assistance. Thank you for giving us the opportunity to assist you.

    • Roy D

      Date: 08/17/2023

      Roy D

      Date: 08/17/2023

      Was on the phone for thirty minutes with tech support. Was trying to get a template for my security camera. Amcrest does not put templates in the packaging anymore but Amcrest shows it in their installation videos. All I wanted was a email so I could print the template. The phone got disconnected and I gave up hard to understand the support person too. As so many of the other reviews have said the tech support is terrible. If I give them a minus star I would. Now debating whether or not to return the camera. The reason a template is important is that drilling the holes to secure the camera would really have made the installation smooth. It took me twice to drill the correct holes.

      Amcrest Technologies, LLC

      Date: 08/21/2023

      Dear David, We sincerely apologize for the inconvenience you experienced with our technical support. Your feedback matters to us, and we're truly sorry for the lack of resolution you encountered. Our team takes this seriously, and we'll be reaching out to you directly to address and resolve your issue. Thank you for bringing this to our attention. Best Regards, Amcrest Team

    • Dean H

      Date: 07/18/2023

      Dean H

      Date: 07/18/2023

      My complaint is I want to talk to someone who speaks good English but nobody does and even when I call Houston USA it sends me to another foreign country.

      Amcrest Technologies, LLC

      Date: 07/20/2023

      Dear Dean, Thank you for sharing your feedback with us on BBB. We sincerely apologize for any inconvenience you have experienced while trying to reach our support team. Our team strives to provide the best possible service to all our customers, and we understand the importance of effective communication. We have reviewed your case and found that one of our Houston agents has already reached out to you regarding your concern. However, it seems there might have been some misunderstanding about our support process. Our standard procedure is to go through Tier 1 support first to gather essential information about the issue you are facing. This helps our Tier 2 support team, which is based in the USA, to have a comprehensive understanding of the situation before assisting you further. To resolve your issue efficiently, we kindly request your cooperation in providing the requested information via email. This information is essential for our team to accurately diagnose and address the problem you are facing. We understand that you have already submitted an email, but it appears to be vague and lacking the necessary details. Rest assured that our Houston TX USA-based Tier 2 support team is ready and eager to assist you, but we need your assistance in providing the relevant information. Once we receive the necessary details from you, our team will promptly work towards resolving your concern. We genuinely value your satisfaction as our customer, and we are committed to ensuring that you have a positive experience with our support services. Please cooperate with us in providing the requested information, and we'll do our best to address your issue swiftly. If you have any further questions or concerns, please don't hesitate to contact us directly, and we'll be more than happy to assist you. Best regards, Amcrest Team

    • Gorge F

      Date: 06/17/2023

      Gorge F

      Date: 06/17/2023

      for three weeks, I have been waiting for a return call from the "Houston higher level technical team" Their cameras may be OK but their customer service is next to worthless. We have one year old 82 camera system and have spent thousands in cameras and installation. We will probably trash them all and buy from a company with better technical support. We are done with Amcrest!!! Amcrest is useless, Read customer facebook comments.

      Amcrest Technologies, LLC

      Date: 06/19/2023

      We sincerely apologize for the inconvenience you experienced with our technical support. We understand that your recent interaction with our team fell below your expectations, and we appreciate you bringing this matter to our attention through your BBB review. After conducting a thorough investigation into your case, we have found that your issue was indeed escalated to our escalations technical support team. On June 12th, our dedicated team reached out to you via email ticket #495921. Regrettably, we did not receive any response from you, which made it challenging for us to provide you with the assistance you required. We genuinely value your feedback and understand how important it is to address concerns promptly and efficiently. We apologize for any miscommunication that may have occurred. To ensure your satisfaction, we would like to extend our offer to reopen the ticket and provide further assistance. Please reach out to us at your earliest convenience by replying to the email we sent on June 12th. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to address and rectify this situation. We value you as a customer, and we are dedicated to regaining your trust and providing you with exceptional support.

    • Eastside E

      Date: 04/25/2023

      Eastside E

      Date: 04/25/2023

      These are the more unreliable camera ever. They work for a few days but then they lose IP and you have to take them down from wherever they are mounted, bring them to your router, hardwire them, reset them, and go through the initial setup again. And note, this is every few days. I have 5 of these. Right at this moment TWO of they are down and I can't get them to reset and get a new IP. So 40% of my security system doesn't work. Their support is horrendous. They appear to be in China and nobody actually speaks English. The use Google Translator and don't understand the question you are asking. To be wireless, they have to have some version of a network card in them. I emailed their support asking about the network card in the camera. Someone there saw the word "card" and sent me an email about putting in an SD card. I am a Microsoft Certified System Engineer (have been since 1997) and these cameras throw me for a loop when trying to reset them. Their Amcrest Surveillance software is a joke just like their cameras are. No logic at all in the setup screen. Again, because they don't speak English. If you are going to sell to customers in America, speak English. Foscam was awful. When these people acquired them, it got worse. Yet I can't find camera made and supported in America.

      Amcrest Technologies, LLC

      Date: 04/28/2023

      Hello Eddie, I'm sorry to hear about this experience, we take this feedback very seriously. A member of our Houston Support Escalations team will be reaching out to you via the email you provided to the BBB. We hope to be able to resolve this for you as soon as possible. Thank you for being a valued customer!

    • Norene R

      Date: 03/05/2023

      Amcrest customer service is horrible. They need to have personnel assist customers when they're having problems with their cameras. They have people from out of state answer the phones sometimes and you can't even understand them. Their corporate offices located in Houston want even returned phone calls. Horrible customer service. I don't recommend these cameras and I will never buy them again.

    • Dennis H

      Date: 10/20/2022

      Dennis H

      Date: 10/20/2022

      Amcrest has the worst tech support and customer service possible. They do not speak English or understand the problem. After 4 more hours on the phone and five years of Amcrest garbage I am replacing my entire system with stuff that works.

      Amcrest Technologies, LLC

      Date: 10/24/2022

      Hello, Thank you for being a valued customer. I'm so sorry to hear this! We take this feedback very seriously and are investigating this matter. In the meantime, I have assigned this case to an escalations team member who will reach out to you shortly. a Houston TX support agent will contact you via the email you provided to the BBB to see if there's anything we can do for you. We look forward to resolving this for you.

    • Troy A

      Date: 06/30/2022

      Troy A

      Date: 06/30/2022

      When attempting to contact sales to ask questions before order. Both Fred and Selena read the questions buy ignored and never answered them. I will purchase another model as if their salespeople ignore you then their support is going to after purchasing.

      Amcrest Technologies, LLC

      Date: 07/01/2022

      Hello, We apologize for the inconvenience caused. Our team has been facing technical difficulty with our server due to an internet outage. The issues have been resolved now. Feel free to give us a call at 888-212-7538 for general questions or concerns, you can also email [email protected] for further assistance. Thank you.

    Amcrest Technologies, LLC is NOT a BBB Accredited Business.

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