Business ProfileforIronWood Connection

My wife and I selected IronWood for a small staircase railing remodel in our home. Juan ********* responded immediately and came right out. We were sold on his pitch of IronWood’s quality, years of expertise, and turnkey service. We approved the quote of $6,850, paid a 50% deposit, and provided a detailed sketch of what we wanted. Quality of finish – Straight unacceptable IronWood has a “wing it”, “close enough” mindset about fit and finish. Not only was the design we submitted not followed, simple measurements were wrong… like consistent spacing of welded spindles. Gaps were so bad they had to break welds, reposition, and cut new holes in our brand NEW wood treads just so they looked more consistent. Then they never filled the holes at the floor from the old spindles which remain the most unattractive part (seen in photos). As well as the tread stain which clearly doesn't match in color or sheen. Communication – Below professional standards Communication between sales guy, office coordinator, and skilled trades were inconsistent and resulted in confusion and wasted time. Juan never returned to our home to inspect the quality issues with his trades. If your project goes as ours did, you’ll be project managing it by yourself. Responsibility - Lacking After Ironwood attempted a “fix” (yes… these photos were taken after their “fix”), we asked another contractor to quote finishing the project to the point of acceptability. The team at ******* who has 40 years of award-winning remodeling experience, was shocked by what we were left with. Their quote was $970 to fix all the issues left by IronWood. Today: Pay us, or else! After all the emails, time wasted (project sitting uncomplete at day 45), and nearly a grand still needed to finish, we felt IronWood should deduct the $970 off our balance. Instead, they offered us $500 and threatened credit action if we didn’t pay the rest.