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Business Profile

Thrift Shop

Family Values Resale Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On sept24,2022 I bid on auction on the site of Texas ********* and own. One the auction platform site auctioneer" Family Values Resale " did not mention their site pick up time and date. Within few hours I won auction they send invoice to pay and pick up within few hours. They want to be complete less than 24 hours. So I called they told then within short period of time I will not be able to complete transaction than lady said pay her money via ***** to her husband "Cedric" phone and she also mentation that I have two weeks time to pick up, just called her 30 minutes prior to pick up. So send money within few hours of 09/25/2022 to her husband Cedric and after that every time I call her she is giving me excuses and now she do not answer my call or not answering my text. I have a felling that they are trying to keep my money with out providing me goods at my connivance. In the past own auction Texas ***** before never face problem like this before! Now I am requesting for full refund because I can not trust them. I am also including their original email with invoice, screen short of items I bid , also screen short of auction site blank pick up time and date , text correspondences between her and me and Bank ** ******* correspondence regarding ***** transfer money.

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