Reviews

Review Details

• Review fromNatalia S

  Date: 10/02/2023

  1 star
  Starting from November 2022 we kindly asked to cancel our membership. We have at least 20 + emails with the same request and Travel Smart continues to bother nonstop. Each month from November 2022 we continue to receive emails from different representatives, they ask authorization to use my visa which I do not have permission to do so, they start asking to pay partially, ask to call in a month to check if we are ready for payment, now the insist that we must be members as mandatory. Our package is paid in full, 3 years left for this membership, but we cannot travel any more. After the pandemic happened, we have health issues and must care about health as first. Travel Smart cannot push us to be a member of Travel Smart if we don't need it anymore. On Sep27,2023 we received official answer regarding our complain left on Complains board: https://www.*************************************************************************************** which is indicate that we can cancel our membership: "If you would like to cancel your membership, you are able to do so by contacting the member service team directly, however, please be advised that this is a permanent decision, and all benefits will be forfeited. " Request was sent the same day to Travel Smart VIP and today October 2,2023 we received the same answer insisting to get payment for membership. We cannot transfer our package; as they repeat, we have some changes in our life. We can't pay for membership anymore and request immediate cancellation of our membership. These nonstop emails make us sick. If we were to assume that the Travel Smart would not be respectful, we would never have bought the package. We will definitely not recommend to anyone to use this service. This Service is not worse. All demands from the Travel Smart have reached the absolute reluctance to deal with this group. We will continue to share our experience in the media. Waiting for response from management. contract #*******

• Review fromMash L

  Date: 07/24/2023

  1 star
  From TS customer of 5 years: Travel Smart is absolute 100% scam! I am another unfortunate TravelSmart customer with the membership from 2017. Travel Smart unilaterally changed the old benefit system with points and special/bonus weeks to some discounted rate with eliminating agreed upon terms and conditions and, hence, breaching the contracts signed before 2021. Travel Smart has used pushy deceitful and inappropriate practices for selling their membership which, as I understood later, eventually brings zero value to their customers. Their straightforward lies on the “would be” benefits that I was promised such as RCI or Owners link only add up to the frustration. They would not initially tell you that some resorts do not have Diamond Club or use TS point system, such as in Cuba and Planet Hollywood. They would never disclose that no one will meet you for personalized check-in if you arrive after 8pm to their resorts because they have already left. They would never have any room upgrades for you despite of this being promised in the contract and will always say – it’s subject to availability, and there will be NO availability for you ever unless you pay them extra with cash. And they love cash! Everything they offer as their “Member services” is easily available to all other customers without paying thousands for this “VIP vacation treatment”. There are better and cheaper opportunities of other travel companies offering vacations which do provide much more positive experience without lies and aggressive practices that Travel Smart uses with its customers. I deeply regret making a decision to become a member of the TS in March 2017 as I feel like being a victim of TravelSmart pushy selling practices and promises that never came true. There are no reasonable cancellation options of the membership besides the first few days after the purchase.