Business ProfileforVacations To Go

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price. We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund no waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks. Don't book through Vacations To Go.

Thank you for sharing your feedback, Mr. **********. We apologize if you feel we were dishonest or deceitful in any way during the booking process. I see that your travel companion, Ms. *****, made all the plans for the cruise, including obtaining pricing and discussing cabin locations with your travel counselor. Ms. ***** has also spoken to a couple of our managers, who have done their best to explain what took place in great detail. The price Ms. ***** saw on our website was for a balcony guarantee, which means the cruise line chooses the cabin category and location. We nor the customer have any influence over where the cruise line assigns the cabins. Guarantee cabins are often the least expensive option due to the lack of customer input over cabin location. In your case, Ms. ***** requested cabins next door to one another. When a customer requests a specific cabin category, location, or type (such as connecting or side-by-side cabins), we must look for the next least expensive option. Your travel counselor sent the cruise totals to Ms. ***** in an email, which she viewed and agreed to before her credit card was charged for both cabins. As listed on our site and in the emailed quote she received, all prices are in U.S. Dollars, as we are a U.S. agency. We do offer a currency converter as a courtesy to our guests, though final conversion rates are determined by the credit card or bank Ms. ***** used. We apologize if any details concerning your cruise, the price, currency, and conversion rates were not communicated to you clearly after they were given to Ms. *****. As a courtesy for any miscommunication or misunderstanding that may have taken place, we have generously offered some onboard credit and a discount on a future cruise booked with Vacations To Go. We hope that despite your negative impression, you and your travel partners have a wonderful time on the cruise. We’re always happy to discuss the details of this cruise, or any future cruise, with you directly. Please let us know if we can be of further assistance.