Business ProfileforHouston Car Direct

Misleading information about the condition of the vehicle. Drove it for 2 months now **** near everything is breaking down on it.

Dear DeShawn, Thank you for reaching out and sharing your feedback with us. We appreciate the opportunity to address your concerns and clarify the situation regarding your recent vehicle purchase. Firstly, we want to reiterate our commitment to transparency and honesty in all our customer transactions. It was with this commitment in mind that we thoroughly informed you of the vehicle's salvage title and its condition before your purchase. We understand that buying a car with a salvage title comes with certain expectations, and we made every effort to ensure you were fully aware of what this entailed, as evidenced by the documentation you signed acknowledging the vehicle's condition and the "as is" nature of the sale. We were happy to address the initial issue that arose after your purchase, as part of our ongoing commitment to customer satisfaction. Our team took prompt action to resolve the problem at no additional cost to you, despite the vehicle's "as is" status. This gesture was made in good faith, with the intention of supporting your vehicle ownership experience. However, we were concerned to learn from the mechanic that the vehicle was not being driven in normal driving conditions, which has contributed to the recurrence of the issue. We understand that vehicle ownership comes with various challenges, and we strive to support our customers wherever possible. However, it is crucial that the vehicle is used in a manner consistent with its condition and history, to avoid exacerbating any existing issues. Given the circumstances, we encourage you to contact us directly to discuss how we can move forward constructively. Our team is here to provide guidance and support, within the bounds of the initial agreement and the vehicle's intended use. Thank you for your understanding, and we look forward to finding a resolution that acknowledges the vehicle's condition, your investment, and the ways in which the car has been used since its purchase.