Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since May of 2021, the BBB of Houston and South Texas has received numerous complaints and customer reviews on Houston Direct Auto that exhibit the following pattern.
Consumers complaints and customer reviews allege Houston Direct Auto is knowingly selling vehicles with mechanical issues that are in need of immediate repairs. Consumer’s also stated the company will repossess the vehicle after numerous miscommunications between the consumer and the company regarding when payments need to made. Unfortunately, customer service was also mentioned as a problem at this dealership including poor communication and not returning phone calls. Consumer stated they are required to write a positive review.
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