Reviews

This profile includes reviews for Nextlink Internet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nextlink Internet

  95 Parker Oaks Ln Hudson Oaks, TX 76087-1265

  
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  Nextlink Internet

  206 S 13th St STE 601 Lincoln, NE 68508-2034

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  Nextlink Internet

  2174 Magnum Cr Lincoln, NE 68522

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  Nextlink Systems

  6220 Chase Oaks Blvd Ste 101A Plano, TX 75023-4641

Review Details

• Review fromJoseph C

  Date: 04/21/2025

  2 stars
  Had intermittent connection every 3 months. They continued to send someone out with a temporary solution. Called when the problem started again after suffering financial loss due to losing service and dropping online meetings. I was told someone would contact me in 24 hours to resolve the issue. After a week of nobody calling me back and them auto drafting my account for another month, I finally had to find another provider. I called them back and they refuse any refund of the money they auto drafted even though I have no service since I'm no longer going to use them as provider.

• Review fromMichelle F

  Date: 04/19/2025

  1 star
  Our service has been out on and off since Oct.We've called 6 times in the last 2 days and talked with 6 different techs and still haven't gotten anywhere They say our service is running fine.We've bought 2 new routers and still have no service The techs say they can't help us They can't figure it out and support can't come out until the 1st week in May.They also took $300 out of my account that wasn't authorized and when I called them all they "could" refund was $15 Completely *************** back flagged my card as fraud because when the took the $300 out it was in small transactions over 4 days

• Review fromJohanna E

  Date: 04/06/2025

  1 star
  I am leaving this review because since March 5th first contact with them I have have zero to spoty service from them with calls, emails, and online chats only to hear a storm has effected the tower then I'll get a short few minutes to a few hours if I'm lucky I get an entire 24 hrs uninterrupted service then we are down again! And still no resolution fast forward we are now at over a month they did credit some of my bill but however today I get my bill saying I was ***** overdue balance went through all my statements everyone said zero balance upon payment! Hmm why all the sudden I have a hidden past due balance. We are now at a month and one day and it's been out 2 solid days no service and all I get is we will send a tech out to your house however we have established time and time again it is not the equipment in my house it's their tower! Last phone call was over an hour with no answer at all. This is getting ridiculous that I keep getting the run around! At this point when do I get compensation for storing their equipment my kids do most of their school work online and their grades are starting to feel this lack of wifi in the house I'm having to use our cellular Hotspots and we have very bad cell ********** my area! Service address is **************************************

• Review fromTwila H

  Date: 02/24/2025

  1 star
  Nextlink customer service is just about the worst I have ever dealt with. We moved offices in July of last year and I called to cancel our Nextlink Service after we were settled in our new office. The girl I spoke with assured me it would be cancelled. I started inputting data into Quicken today for tax purposes and noticed that we are still being charged a monthly bill for Nextlink service, even though it was supposed to be cancelled. So, I called them again. Today I was told that I'm not an authorized user on the account and they can't speak with me. Keep in mind, this is a business account, and my last name is literally in the name of the business, as it is a partnership between my husband and myself. So, I drag my husband in here to tell them that, yes, I am authorized to speak to them, and they agree to cancel the service starting TODAY. They have charged me for almost SEVEN months of service that has not been used because no one told me in July that I wasn't authorized to cancel the service!!! I don't know if there is a legal avenue that I can use to get my money back, but I will tell everyone I know to stay far, far away from Nextlink.

• Review fromCynthia P

  Date: 01/25/2025

  1 star
  I am writing to express my severe dissatisfaction with the ongoing issues weve been experiencing regarding the fiber internet service installed at our property in October 2024. At the time of installation, we were assured that the necessary work to bury the fiber connection lines underground would be completed within one week. It is now January 2025, and the lines remain exposed.Over the past few months, we have encountered three separate incidents where the exposed fiber wire has been torn out of the ground box due to construction vehicles, including bulldozers and trucks, running over it. This has led to significant service disruptions, with the most recent incident causing an outage that has lasted for three days. As a family-run business that operates from home, this lack of reliable internet has caused substantial disruption to our daily operations.We are extremely concerned not only about the ongoing inconvenience but also about the safety risks posed by the exposed wires. Given the current situation, we no longer feel that we can trust your company to follow through on its commitments, and we do not intend to make any further payments until this issue is resolved.If the necessary work to bury the fiber lines is not completed immediately, we will have no choice but to pursue legal action to protect our business and ensure that the safety of the exposed wires is addressed.We request that you address this issue as a priority and provide us with a clear timeline for when the underground burial of the fiber lines will be completed. We also ask for confirmation of how you intend to resolve the service outage and prevent future interruptions.We look forward to your prompt response and immediate action to resolve this matter

• Review fromMichael l

  Date: 11/25/2024

  1 star
  They take your money when they do a site survey

• Review fromHolly D

  Date: 10/22/2024

  1 star
  Do not recommend to use for a business that has any security. If your leased router goes out and you have cameras, gates, or any other security measure they will no longer connect to the new equipment. You will incur ridiculous fees from your vendors to get everything updated to the new routers IP address. They refuse to give a static IP to help out the situation. We are constantly on the phone with them due to losing the internet at locations also. They say their radios are overloaded and switch us to a new one, only to do it all again. OVER AND OVER

• Review fromCharles C

  Date: 10/08/2024

  4 stars
  Thank you to ******* ********, ********************* Manager. I work at home and my internet line was cut last Thursday morning. I was away from my home office and did not learn of the outage until later in the afternoon. I called Nextlink to see if they could get me back online. The first **** I spoke with told me I could have someone at my house on Friday to look at the issue. He told me he needed to escalate to a ******** to ensure it could not be fixed remotely. Further, he told me he would call right back to confirm the Friday appointment. Concerned that I might lose the Friday appointment, I called back 45 minutes later when I did not receive a call. At that time the ****nical Support person told me my ticket was still waiting for the Sr. **** review and that the soonest I could have a visit was Monday morning. I asked why the first **** did not confirm the Friday visit first and his response was that would be what I would do. The Sr. **** was not able to fix the issue remotely and I was stuck with no internet Friday and the weekend. I was irritated and I drove to the Nextlink corporate offices on Friday morning. I waited 20 minutes to speak to someone. ******* introduced himself and listened to my issues. He told me he would see what he could do, including the possibility of a Saturday appointment. Finally, he promised he would call me that afternoon to provide an update. That afternoon, Nextlink was able to schedule someone to look at the issue and fix the issue. I was not without the internet all weekend. ******* called twice to update and check on the issue. Thank you, *******, for doing what you said you would. ******* receives 5 stars, but the original **** receives 3 stars, that is why the overall rating for Nextlink is 4 stars.

• Review fromRob H

  Date: 09/18/2024

  1 star
  This company doesnt care or work with disabled people who are on a fixed income and struggle to pay bills on time. Ive been with this provider for several years and services have been suspended numerous times without any verbal communication from them and when I offer a payment plan with them they tell me no; Id have to pay whats owed to restore my service.

• Review fromKevin M

  Date: 09/11/2024

  1 star
  the worst company and management to work under that dont care about the employees besides only cares about getting pipe in the ground plus are very unprofessional about everything