Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret ever hiring Air Majesty to replace my HVAC system. This has been the most frustrating, expensive, and exhausting nightmare. If you value your time, money, and sanitystay FAR AWAY from this company.I paid $8,000 for a brand-new unit, and from day one, it has been nothing but a disaster. The installation was botchedthe system made loud vibrating noises immediately after installation, which they tried to fix by tying things down! That should have been my first red flag. Within weeks, it was leaking water, then failing to cool properly, and no one at their office answered my calls. I left over 10 voicemails before finally getting a response!When I did get service, their own technician admitted that the unit was damaged upon installation and had a refrigerant leak. Instead of owning up to their mistake, Air Majesty lied about appointment cancellations, dragged out the repairs for MONTHS, and kept sending the same incompetent technician who failed to fix the issue every ********* forward to June, and they finally admitted the unit was beyond repair and needed full replacementyet even the second unit failed to cool properly. Multiple technicians gave contradicting diagnosesone said it was overcharged, another said it was low on freon.AND IT GETS WORSE. The owner, ******* *********, personally offered IN WRITING to pay for the cost of another **** company to try to fix their mess. I took him up on the offer, paid over $500, and sent him the receipt. And guess what? He NEVER refunded me. A complete lie and scam.This company is completely unprofessional, dishonest, and incompetent. They dont answer calls, they lie to customers, they dont stand behind their work, and they clearly have no idea how to properly install or repair HVAC systems.If I could give negative stars, I would. AVOID AIR MAJESTY AT ALL COSTS!

  Business Response

  Date: 03/19/2025

  Hello this is ******* ********* Owner of Air Majesty I was Dealing with Mrs ****** and we tried to do everything we possibly could to help this customer we replaced her system twice after she demanded us to do so come to find out the system was working fine when we brought it back to the factory we found out what her true problem was the problem was she was missing a discharge flap on the building on her balcony to release the discharge air away from the unit causing the head pressures to go up extremely high we offered to get a flap fabricated she said ok but demanded us to replace the system again a 3rd time she said if we don't replace the system again don't come back out, so about a month later she sends us a bill from another company demanding us to pay it I don't believe anything is wrong with the system and if we pay her she can try to come back after us this summer trying to get us to pay other bills that she claim she had to pay other contractors at this time we have exhausted all efforts with this customer

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air Majesty was sent to my house by my home warranty provider because of an air conditioning problem. I was told there were two problems with the control portion of my system, and the warranty company would only pay for one of the problems. I was told they would have to repair both, because they were unsure the true cause of the malfunction and would not fix one without the other. After recovering from the shock of what my portion of the cost would be, and knowing that it would be days in 100F heat before another company could come out, I agreed to pay $1000 to have them run a new thermostat wire from the indoor unit to the a/c. They sent their crew of two young men , and within an hour or so, reported they were done, and the unit was running. It was, and still is. However, when a drip started from the overflow drain, I went to the attic to unclog the line, only to find I had to be a contortionist to get to the unit because, in spite of having a complete attic to work, with they had run the wire, knee high, directly in the only path to the indoor unit. I called the company and left several messages, finally got a response and apology, with a promise to send the crew back to relocate the wiring to a proper, safe, location. As it was still very hot, and my unit was at least functioning, I agreed to wait until the following week for the service to be corrected. Needless to say, no one came, and they have completely ghosted me since. I now know why they are rated so low and have had other complaints registered. Steer clear of this sham of a company. There really are some a/c companies that are honest and stand by their work- this is not one of them!

  Business Response

  Date: 11/01/2024

  Hello my name is Antoine ********* I am the owner of Air Majesty I have reached out to the customer and we solved his issues with our company you can reach out to the customer and close out this claim Thanks 

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We financed a new HVAC system that was improperly installed. The company trespassed onto our property an hour and a half after missing the scheduled appointment window without any notice and didn't leave when asked. I've never received any documentation for any of the issues diagnosed with the newly installed system. I've been told several different stories and explanations, but nothing in writing after asking repeatedly. None of my complaints are being addressed and this system I was lied to to coerce my I to buying from them instead of the warranty company is still not functioning.

  Business Response

  Date: 10/09/2024

  Hello my name is Antoine ********* owner of Air Majesty I reached out to Mrs ****** and we came up with an agreement to reduce the cost for the Ac System 2,000 Dollars and also we agreed to install Txv Valve on Evaporator Coil we completed the process with the customer and satisfied her request 

   

  IF any questions please contact me at my office or email Address 

   

  281 713-8304

  **********************

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday June 10th, a tech by the name of Asiano from Air manesty was sent out to my home by AHS ($100 deductible was paid). After evaluation I was told that I needed a new coil that would cost me around 2,000. I was also given the option to upgrade to a whole new system which would cost about 5,000 which was recommend. Later that evening my ceiling started leaking. I called Asiano and I was told that I must have a clog and my AC unit and to shut it off. He told me” I noticed your pan was full but I did not know you had a clog”. I am not a professional, but I do know that I should have been informed about the full pan and advised to shut off my AC. Which neither was done. I also still don’t understand why this was not checked during the initial check. I had to pay another company to come out and they cleared the clog for $125. I was told that I do need a new coil but that the coil I have would probably at least make it through the summer. This was something that could have easily been prevented if it was handled appropriately. Now I have extra unnecessary expenses. The owner still hasn’t reached out to try to resolve the issue. I would like my deductible returned In order to have another company come out to give a quote for repairs since.

  Business Response

  Date: 08/02/2024

  Sorry about the service you received  from our Company we will be glad to refund you money for your troubles please call our office 281 713-**** so we can refund your credit card Thank You

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AIR MAJESTY FOR A/C REPAIR!!! They were assigned by my home warranty company *** in June. The technician came out on 6/13, looked at unit,wrote up an invoice for a new compressor and 12 lbs of refrigerent totaling $1285.00. Despite the sticker showing 6.5 lbs.. He then sent two guys(installers)on 6/16 to replace the compresor which turned out to be "bad". When I questioned the estimate,the amount/cost of refrigerant and who these guys were, he responded "Pay the money or we will pull the d@&! compressor out!". I wish I would have allowed them to pull it out. I later found out the job was reduced to $1200.00 after I told the technician/installers I was going to report this. Fast forward to 8/16 ,the unit is DOWN again. Thank God it is under a 90 day warranty for the parts but I'm out of another $765.00 for more refrigeratant. The tenant was without ac from 8/16 - 9/3. Until *** assigned another company hence the additional $765.00. I have communicated several times via email with the Operations Manager-Beth and we are still without a resolution. She confirmed during 1 of our calls that the technician ordered a compressor that was "too large " based on the invoice. As part of the communication, I sent the invoice from the 2nd company (attached) along with proof of payment(attached). After reviewing, the Ops Mgr offered to refund 1/2 the payment $600, I declined and explained the experience and the worked provided were unacceptable. I asked for a full refund. She said she would have to check with the owner. After returning my call, the Ops Mgr said the owner wanted to send another technician out to take more pictures to validate the first technicians invoice vs the invoice I sent. I explained this was a slap as I felt the owner is calling me a liar. I also advised the consumer should not be tasked with the burden of proof after the representative from their company has provided incorrect information & horrible service. I am requesting a full refund.

  Business Response

  Date: 11/16/2023

  6-13-2023: Air Majesty received a work order from home warranty company for Ms. ****** to check her A/C

  6-16-2023: Technician went out to the home and found (1) 5Ton gas system and the compressor was in lock out and needed to be replaced.

  6-17-2023: Diagnosis was submitted to the home warranty company

  6-18-2023: The Repair, replacement of the compressor, was authorized by the home warranty company and Ms. ****** was notified by the home warranty company.

  6-22-2023: Ms. ****** agreed to the non-covered charges, paid 50% - $690.00, and the replacement compressor was ordered through the supplier that the home warranty co.  replaces compressors. 

  6-27-2023: The replacement compressor arrived, Ms. ****** was notified, and installation was scheduled.

  6-29-2023: Air Majesty installers went out to Ms. Walker's property and installed the compressor, recharged the system with Freon, collected remaining balance 

  9-1-2023: Air Majesty received a phone call from Ms. ****** with concerns she had with the technicians language, the fact that non of the installers spoke English, and she stated that her A/C at her rental property went out again in August.  She contacted her home warranty company and a different contractor went out to her home.  They found that the Arrco compressor that Air Majesty replaced needed to be replaced due to overamping and intermittently shutting off and pressures fluctuating heavily due to damaged valves.  They processed a warranty exchange from Arrco and replaced the compressor and recharged the system with Freon.  Ms. ****** provided the invoice from the other contractor, which in reviewing there was not a model # or serial # of the condenser and/or compressor, as well as there was not a Tonnage of the system and they recharged the system with the same number of lbs. of Freon as Air Majesty, 9lbs. Ms. ****** stated that she did not have a 5Ton system at her rental property and she emailed Air Majesty a picture of a lable for a 2.5Ton condenser.  Ms. ****** was told that Air Majesty would have to look into this and would reach back out to her.  

  After looking into Ms. ******* job that was completed, she was contacted and a 50% refund was offered to her due to her being upset with her experience with the technician, and installers from Air Majesty.  As well as since she had to pay to have her system recharged with Freon again by a different company sent out by home warranty company.  Ms. ****** declined the 50% refund and stated that she wanted a full refund due to she stated that she had a 2.5Ton system and not a 5Ton system.  It was explained to Ms. ****** that Air Majesty would need to send a different technician by her property to confirm the model # and serial # from the condenser to compare it with the picture of the label of the condenser that was taken by Air Majesty's technician back on June 16, 2023.  Ms. ****** declined to allow Air Majesty to send a technician by her property to confirm the model # & serial #.  She stated that she did not want Air Majesty to proceed any further with taking the necessary steps needed to see if Air Majesty had the incorrect information about her system. 

• Initial Complaint

  Date:06/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was contracted to conduct a A/c ducting inspection on my home on 06Jun2023. The technician that was assigned did not conduct a through inspections of my home ducting. He only attempted to inspected the ducting fed off furnace system not the ducting throughout my home. I informed him that there were other areas of my home that he could use to access ducting and declined to inspect those areas. I live in 2 story home the contractor was in my for less then 8 minutes and only 3 of those minutes where use to with the actual inspection. I am very disappointed in this company and would not have chosen them myself because there are already numerous complaints filed against them.

  Business Response

  Date: 08/08/2023

  Hello this is Antoine with Air Majesty we reached out to customer and we resolved there issue the air conditioner is now cooling properly at this time

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They install a unit , but the issue they never install it. They had to come out there three just to fix the correction on the unit. This time they install an heater elements, but the wires burnt up cause of a bad installment. The house could had caught on fire. The complaint is they said their are not reliable for the installation. We paid air majesty to install the unit and they will not fix. Also ******** **** ****** sent out *** ********** *** and they said the previous company ******** ****** did a bad installment. We have a invoice stating from *** ********** LLC that Air Majesty did bad wiring on the heater element. ******** **** ****** and Air Majesty still want comply.

  Business Response

  Date: 02/13/2023

  We do the work that ******** ********** tells us to do based on what they cover and do not cover.  We installed the air handler back in October.  The house was not wired to handle the size heat kit that comes with a 5ton air handler (the size air handler needed in his home).  ******** ********** denied the work due to the wiring however, we went ahead and installed a smaller heat kit that would work with his wiring.  Everything has worked fine since we finished the install in October.  This homeowner had a power surge during some storms we had around 1/24/23 and opened a work order with ******** ********** on 1/25/23.  ******** ********** denied the claim because they do not cover acts of god, i.e., power surges.  When our technician went out and he looked at the system and everything was wired correctly.  The only problem was melted wires due to the power surge.

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   First of the unit went before the freeze. Secondly *** ******ic stating on the invoice that wiring installed incorrectly. We had installed the unit, they not probably install the correctly. Air Majesty has to our residence three time to install the unit properly, cause we our had issue with them installing the unit.
  

  Business Response

  Date: 02/23/2023

  We did speak to the homeowner again and re-explain in simpler terms how we had to reduce the size of his heat kit to accommodate the smaller breaker size and smaller wire size in his home.  This was denied by his warranty company (******** **********) but we did it as a complimentary service. We also re-explained how the smaller heat kit does not require two breakers.....it only requires one.  This means it is wired correctly for the smaller unit. After explaining that in more simpler terms we were finally on the same page.  As a customer service concession and to help the homeowner out, we did go out to his home this past Saturday and fix the parts that were damaged by the power surge.  Since this was also denied by his home warranty company we did this at a much discounted rate (our cost) to get him taken care of.