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Business Profile

Apartments

Sierra at Fall Creek Apartments

This business is NOT BBB Accredited.

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1

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Review Details

  • Thomas J

    Date: 07/18/2024

    When we 1st moved in we didn’t have a working refrigerator or a dishwasher for over a month. I asked for compensation for not having these basic amenities and Alicia the office manager promised we would be compensated and 6 months later still nothing. They charge for pest control yet there’s always roaches and recently we see a family of field mice everyday around the front office and mailbox area. Very off putting. Our monthly statement was wrong for months and they always have to correct the rent invoice. The two major things that really lit a fire in me was when the office manager had my car towed for no reason then actually bragged to me about getting it towed not knowing it was my vehicle and it was towed for no reason at all! They had it released at no charge but I was responsible for getting it back to the apartment. They have a nice pool and advertise a hot tub which actually doesn’t work and is never cleaned and now 2 Sundays in a row my family got ready to go to the pool to relax on this hot day only to find that yet again the pool was locked! It 93 degrees outside on a Sunday and the pool is never open! There are 18 EV parking spaces and only 2 handicap spots and I’m a disabled Veteran and can never find a parking spot. In June, I was outta town on a cruise my account was locked due to fraud suspension and my rent payment didn’t get pushed thru even tho I proved it was locked and I had the funds in the account they still charge me late fees and penalties and hounding me for it even tho they promised to take care of it and on top of it they still haven’t given us compensation for living with no working appliances for a month. For three weeks now the roof in my bathroom has been leaking water every time it rains leaving puddles of water in our bathroom, almost making it unusable. The office staff are liars and being deceitful

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