Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd, I brought my 2007 ******* Sonata in to fix an oil leak on the upper valve gasket. They replaced the upper valve gasket. They also recommended replacing the spark plugs and since they recommended it I agreed. Then there was a check engine light that came on while still at the shop, they said said it needed a new mass airflow sensor, as that was their recommendation, I agreed.I waited in the lobby for approximately three or four hours while they did the repair. At one point during the repair process they started my car at least 40 times and they gassed it heavily every single time. It was clear that the vehicle would not stay running after they started it up, after replacing the gasket and spark plugs. Staying running has never been a problem with my car before bringing it into the shop. Their explanation for this later on was that the throttlebody was dirty and they needed to clean it out and also that the computer needed to reset itself.Then they delivered the car to me and the check engine light was still on. They said drive at least 80 miles or more and see if the check engine light goes off.In the few days after leaving the shop with my car they let go of the mechanic that Had been working on my car that day. The check engine light didnt go off after 80+ miles, so I brought the vehicle back. The mass airflow sensor code is still on and an open electrical code is on. Neither of those were on when I brought the vehicle in on January 2nd. My car was in at the shop thru Wednesday and the shop was not able to determine what was wrong with the car, so they had me pick up the car since the vehicle is still drivable. I then took the car to the dealership and they confirmed it was just the mass air flow sensor that needed to be replaced. They replaced it and the car is fine now, but Express Oil owes me back for the **** I have spoken to ***** multiple times over the past without any resolution or any progress towards resolution. I have also reach out to the Express Oil corporate office 3 times in the past month, but they have not called or emailed me back a single time.

  Business Response

  Date: 02/21/2023

  Customer Has Been Refunded Over the Full amount, the customer picked up the refund Yesterday,

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my SUV to Express Oil Change back in May for them to change the oil and replace a oil pan gasket which they diagnosed was the issue of my check engine light being on I paid $844.19 two days later I started to get smoke coming out the vents of my Suv so I took my truck back up there and they were supposed to fix the issue yet again I left out to come back to ******* that Thursday for my daughters fifth grade graduation ceremony that Friday morning I got up to run some errands before the graduation and not even ********************************************************************************* to shut the car off so at that time I called the oil change place back in ***** and let him know what was going on he contacted the oil change place in Olive branch and got my truck towed to the oil change place in Olive branch and paid $123.05 they said that I had a oil pan gasket leak which was supposed to have already been fixed I just told him OK they suggested I buy a box of oil to put in the truck as I travel back to ***** I got back to ***** Sunday because I had another mechanic fix the issue in ******* the mechanic in ***** left a piece on my oil pan gasket that created a gap and caused me to lose oil so once I got back to ***** I pulled up to the shop that Monday morning I spoke to the same manager again and I recorded our interaction and I explained to him what happened and I showed him the piece that was left on the truck he assured me that he was going to get the issue resolved and get it to his manager this has been going on for 3 months Ive been calling and calling and calling with no results they wont refund me my money and today he is saying that because they googled the number or whatever theyre saying something about the mechanic shop in ******* is not legit which is not true I still have the mechanics contact information and I can contact him but like I told the manager today either way you guys still did not fix the issue that I paid you for