Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially texted Service advisor ****** on 12/3/2024 saying I had an oil leak and ****** advised me that they replaced the oil pan and gaskets at $1663.90. Because I continued to have leaking I brought the car in again on 2/17/2025. While in the lobby ****** said the service tech informed her I would need a gasket oil hole cover, a gasket oil cooler, and a pipe oil cooler; and that another oil pan would not be needed. Based on their recommendations, I approved those 3 things at $605.94. After these 3 things were fixed, I was advised the car will continue to leak due to it still needing a timing cover. I was further advised that the timing cover would take about 18 hours and cost $3,500.00 not including parts. After picking up the car on 2/18/2025, it continued to leak. Because I had already paid for previous repairs (which included repair for $1,663.90 in December and repair of the 3 parts in February for $605.95 - as listed above), and it was still leaking, I chose to get a second opinion. I scheduled an appointment on 2/20/2024 with a shop for a second opinion and took the car in on 02/25/2025. After assessing the car, the tech advised me that the car did not need the $3,500.00 (labor) timing cover. Rather, they advised that the car continued to leak due to needing an oil pan. I approved having the oil pan replaced by the second opinion techs. I picked my car up from this company on 2/28/2025 and as of today - 3/12/2025, I've not had any further leaks.I paid for an oil pan service that was recommended by Freeman ****** mechanic and it still was leaking. Had the initial problem of the oil pan been fixed in December with the $1663.90 service I would not have had to pay for a new oil pan service and oil cooler pipe line service in February. The issue is not resolved. I've talked with ***** and ***** at Freeman and they are conflicted on which service they will refund. I'm requesting the full amount of $1150.54 be refunded to resolve this issue.

  Business Response

  Date: 04/07/2025

  To Whom It May Concern:

  This customer has been offered a refund of $544.49 which is the amount of money that Freeman ****** charged her for the work completed on 02/17/2025. We are not interested in reimbursing the customer for work that was completed from a third party. Please see the attachment included.

  Sincerely,

  Freeman ******

  Customer Answer

  Date: 04/09/2025

  Complaint: 23057781
  
  I am rejecting this response because:
  The oil pan was said to be completed at Freeman on December 4, 2024. I've posted the payment page for the service in question as well as the service worker. On the workorder it shows that 2 services were paid for. This shows gaskets/line D for $1,184.49 and an oil pan/line 7 for $566.40 with a total of $2,132.61. With the military discount offered my total paid was $1,663.90.
  As you can see, this is the service that was said to be completed on my Highlander on 12/4/2024. Only because it was still leaking after servicing on 2/18/2025 I got a second opinion showing the oil pan service actually was not done.  Again, had the service been completed with the gasket service like I paid for December 4, 2025 I would not have been at Freeman in February or had to get a second opinion for leaking oil. If another company is saying this was not done by Freeman, I was charged by Freeman and I paid for a service that was written up as such.  

   Unless the service order of me coming in December have been deleted on your end, you can go back and see the exact workorders I have posted.

  It only makes sense that I am refunded my total amount of the **************** for the oil pan of $566.40 and the **************** of the oil cooler pipe line for $521.27. Totaling ********

  Regards,
  
  ******* ***

  Business Response

  Date: 04/10/2025

  To Whom It May Concern:

  The guest's desired resolution was for a refund of $2208.29 and that is how I responded to the complaint initially, and now this amount has changed again. If the guest would like to discuss a refund, this conversation would need to be with our Service Manager. The guest has previously already spoken to the service manager regarding a refund and declined. Any other discussions of a refund would need to be discussed with the service manager directly.

  Sincerely,

  Freeman ******

  Customer Answer

  Date: 04/14/2025

  Complaint: 23057781
  
  I am rejecting this response because:

  The statement received is inaccurate. I have always stated the amount for the oil pan and the cooler pipeline amount I am asking for. At NO point did I ever ask for or was ever offered the amount Freeman listed of $2,208.29.
  When I talked with ***** he initially only  offered the amount of the oil pan service that should have been done in December. Since I was not satisfied with that offer, I then spoke with ***** who told me they would only honor the **************** of the oil cooler pipeline. This is why I contacted the Better Business Bureau. Both times I spoke with a Freeman representative I was offered payment for different services, not both and definitely not the amount stated. If Freeman would have offered me the amount stated above ($2208.29) initially we wouldn't be here now.
  For this reason, I am only willing to close out this case or accept an offer when Freeman puts it in writing that they will refund the amount I am asking for as well as issuing the door part that the service tech damaged when it comes in. Based on the service I have received and this inaccurate statement above I will not allow Freeman to ever service my car or give them my business again. 
  
  Regards,
  
  ******* ***

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife were heading home the other night and the engine light came on in her Camry, when we got home I plugged in my ODB II reader and the return code was P02EE, fuel injector dirty or clogged cylinder 1.I called Freeman ****** and asked if fuel injectors were covered under warranty? They responded probably but would need to do diagnostic for $199 but if under warranty no charge.I took the car in on 12/31/2024 and they said fuel injector problem, duh. I asked if it was under warranty, reply probably. I said if not under warranty I will fix myself.He then said they need to do an additional diagnostic for $200 to check for mice chewing wires. I asked if under warranty he said it probably is depends on if they find chewed wires. Again I said if not under warranty I will fix myself.They found no chewed wires and they said they contacted ****** corporate and corporate said not under warranty, and will cost over $3000 to fix. I said put back like it was when I came in, paid $399 left and will not be back.I find it hard to believe my Camry is the first ****** with a fuel injector issue they have seen and did not know if under warranty. They should have been upfront saying it is not covered under warranty. They scammed me for $399 blaming ****** corporate. I asked for a refund from them but was denied.I want my $399 that I got scammed out of refunded.

  Business Response

  Date: 02/13/2025

  To Whom It May Concern: 

  This customer has spoken with our ****************** team regarding his concerns, and it was determined that this was not refundable. 

  Sincerely,

  Freeman ******

  Customer Answer

  Date: 02/21/2025

  Complaint: 22798790
  
  I am rejecting this response because: l was told most likely under warranty and $399 would be refunded.  Then told not under warranty over $3000 to fix not refundable. My point is I find it hard to believe I have the first camry with a fuel injector problem and they do not know for sure if under warranty or not.  I stated up front if not under warranty I will fix myself which I have.   I want my $399 refunded you scammers!!!
  
  Regards,
  
  ***** ******

  Business Response

  Date: 02/21/2025

  To Whom It May Concern: 

  Freeman ****** is not going to refund the diagnostic fee for this claim. The customer signed off on the work and our 12 months/12000-mile warranty of work provided. The repair order regarding this claim is attached.

  Sincerely,

  Freeman ******

  Customer Answer

  Date: 02/25/2025

  Complaint: 22798790
  
  I am rejecting this response because: I was mislead and scammed out of $399.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GH from freeman ****** about a year ago. The vehicle has since be recalled due to the side airbag possibly not deploying in an accident. This has made me incredibly nervous to drive the car. I have tried to work with the dealership on several options to resolve the issue and they just dont want to help me. I contacted ****** who said they should provide a loaner vehicle which I have asked for on several occasions and they refused to give that to me. I asked to trade in the vehicle and for them to help with a different option within my budget and they told me it wasnt possibly. I put a lot of money down and I feel it is all down the drain. When I have called service they just say they cant help me and nothing can be done about my situation. I speak to my sales person and I get nothing but lies and jerked around. Me and my family have purchased from this dealership for years. My father use to work security for them years ago when he was a ***** cop. However, it is not the same dealership it use to be. Having a car with a huge safety recall and being told there is nothing they can do for me is just wrong. I should have at least been given the option of a loaner vehicle which they refused to give me.

  Business Response

  Date: 10/07/2024

  To Whom It May Concern: 

  The customer's concern is being addressed.  She is in a loaner car, and we are keeping the vehicle until it can be completed.  Our General Sales Manager is working on trading her into a Sequoia.

  Sincerely,

  Freeman ******

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed to the Freeman ****** dealership the beginning of March 2024. After a month of waiting for the repair to be completed, I paid ****** $9370.70 out of pocket go get my vehicle back on April 1, 2024. My insurance provider State Farm sent an electronic transfer to Freeman ****** on April 18, 2024. Payment was cashed. I called Freeman ****** at least 5 different times on different days. I have never received a call back. I escalated to ****** Brand Engagement Center and filed a complaint on May 6th, 2024. I was advise Id receive a call back in 1 business day. I did not receive a call back and called again on May 8th, 2024. The gentleman I spoke to advised he would contact the store manager and I would receive a call back in 1 business day. It is now May 13th, 2024 and have not received a call back from the dealership or from the complaint filed (claim #************). If you can offer any assistance I would greatly appreciate it. ****** has had $4797.97 for almost a full month and has failed to return any of my calls.

  Business Response

  Date: 05/14/2024

  Good afternoon,

  I am following up on this BBB complaint. I have spoken to the accounting department at Freeman ******* and they confirmed that we have not received an electronic payment from State Farm for $4797.97. Please see the attached confirmation of payment, the tax id listed is not ********************** ******* This is more than likely Freeman Body Shop in ******. I am reaching out to them to verify that they received payment regarding this claim. Once I have confirmation, I can update this claim once I've heard back from our Freeman Body Shop.

  Sincerely,

  Freeman Toyota

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 30-year ****** owner, my vehicles are taken to the dealership to ensure proper repairs and maintenance are completed according to the manufacturer. My vehicle was taken to the dealer on 4-8-23 alerting them to a clicking/knocking noise. An oil service was done, in addition to the oil being low and topped off. The records noted that it would have that noise when it's cold so, no further diagnosis/review was done taking into account the mileage and alerts about the noise.The vehicle was then taken the to another dealership while in ******** in July and advised of the noise, where they completed another oil change(less than 3k miles, which is normally 5k) - major services were completed.The vehicle was taken back to the dealer in October regarding the same issue(which is not noted in the records) and tires were replaced. 12-1-23 Vehicle was taken in for an oil change as scheduled and no one mentioned addressing low oil or clicking told to ***** dealer.There was no communication from Freeman ****** to Post Oaks (issue/repairs done ***** miles ago). There was still no accountability or acknowledgment. I had been relying on the expertise of the dealer to identify the issue. The vehicle was taken back to the dealer on 02-6-24 after the noise got so loud you knew something was wrong. The vehicle was dropped off at the dealer for someone to look at it and address why I should not be responsible for another major repair when I continuously brought the vehicle in to be looked at. The vehicle was given back and 02-16-24 my daughter was stranded on the side of the road, later to be told the engine is now blown and would have to be replaced at a cost of 4k-6k.There was no discussion, at any point in time, about the vehicle being at the end of its life. I feel like no one took my concerns seriously to address them before we got to the point of an engine needing to be replaced. I don't know the full cost of services bc I was not given the actual cost invoices.

  Business Response

  Date: 03/25/2024

  To Whom It May ************************ customer has taken the 2013 Venza to numerous dealerships for work, while we sympathize with the customer, but the majority of the repairs were made at Dealer *****. Most of what Freeman ****** did were oil changes and tire replacement and rotations. With so many different hands on this vehicle, it is hard to believe that one dealership can be blamed for the vehicle needing a new engine.  Freeman ****** does not feel like we are responsible for refunded the customer $1900.00.

  ********************** ****** Management

  Customer Answer

  Date: 03/25/2024

  Complaint: 21382434
  
  I am rejecting this response because:
  Although the vehicle was taken to two dealership, Freeman and Post Oaks. The matter was originally brought Freeman ****** to diagnosis and the matter was ignored. The vehicle was subsequently brought back to the dealership to address the issue the additional times due to the fact I was no longer is the initial the state that completed the repair in July. There was no offer or follow up with the customer or communication with Post Oaks to address my concerns. Once the vehicle was brought back in February was the issue even looked into and by that time I was told that an expensive repair were the only remedy. I followed up with the dealership several times since the vehicle was brought back in February and was ignored. I was told that I would receive a call from the operations manager to address my concerns and unsatisfactory experience. I received no call and was further ignored and felt like I was stonewalled.  I requested refund for the tires(at least 2/3 of the cost) and refund for the last repairs completed that clearly did not work. I was told that I would potentially get at least the repairs back for the belt tensioner and the battery treatment and would have to discuss the a refund for anything else with operations manager. I left messages and never heard anything. I called ****** and they forwarded my information to the dealership, yet I still never heard anything. No one above ***** has taken the time to reach out and address any of the issues. Regardless of the empathy stated I should be give a refund for at minimum some of the repairs and services with this dealer. If they had taken my initial concerns serious we would not be at this point of being out of a vehicle, be in a financial bind and be out of money that clearly should not have been spent.   I saw that this dealer has a large volume of vehicles come in daily but failed to provide the same care and effort to make sure everything was handled from the beginning to the end. 

  All I want are the last services refunded and someone to be accountable and call me like I was told I would be. Honor your word. 

  *****************************

  Business Response

  Date: 03/29/2024

  To Whom It May **************************** was first serviced by Freeman ****** (*****) at ******* miles and was low on oil and customer complaint of clicking noise on acceleration.
  Service done was oil change, front brakes, air filters and replace power steering line. Freeman offered $165 discount on this work performed.
  Dealer *****
  Mileage ******* vehicle serviced at dealer *****. NSH indicates internal engine work was done along with multiple other items including water pump, cam gear, fluid flushes etc. 
  Mileage ******* water pump replaced a second time under part warranty for leak.
  Dealer *****
  Mileage ******* customer returned for buy 3 get 1 tire promotion and wheel alignment. 
  Dealer *****
  At ******* an oil change was performed.
  Dealer *****
  174,451 oil change and drive belt tensioner.
  Dealer *****
  Mileage ******* vehicle towed in with engine failure.
  
  None of the work done at Freeman ****** was cause of failure.  Dealer recommend review service history with dealers that have performed majority of repair and maintenance.
  Freeman ****** (*****) cannot and will not accept responsibility for work performed at other dealer.

  The customer has also opened a case with ****** and that case has been closed.

  Sincerely,

  Freeman ******

  Customer Answer

  Date: 04/01/2024

  Complaint: 21382434
  
  I am rejecting this response because:

  Some of the information provided is inaccurate. Freeman should take responsibility for the lack of address the original concern the vehicle was brought in for on 04/08/2023 instead of just completing an oil change. The additional work expressed in the response there were additional inquire regarding the clicking noise returning after going to the previous dealership. Freeman did not follow up with the other dealer while they had the vehicle in each instance or did they notate the concerns were mentioned additional times the vehicle was brought in for service.  Why should I have to contact the other dealer when Freeman had the vehicle and could have an expert conversation with the technician that completed the repair.   In addition some of the other inaccuracy, I was told I would be refunded the services for the belt tensioner and battery corrosion by Dusty. Nor have I received a call from the ** or the owner to address my inquiry regarding the tire and prorating a refund. Once again, honor your word.  The fact that the dealer/service department wants to pass responsibility back to the former dealer and the customer is poor service handling and the lack of accountability in providing an amicable resolution for all parties.   If the Freeman had did there due diligence from the first time the vehicle came in we would not be at this point.  

  Regards,
  
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used 2016 ****** Tacoma from Freeman ****** in October of 2022. Since then we have taken it in to their service department 10 times(within a year), due to transmission jerking, shutting off while driving, shuddering, loss of all acceleration, and transmission fluid overheating, and multiple check engine lights which we have a full service report to prove. We had possession of the vehicle we bought for maybe half of the year that we paid for it. This vehicle has left our family, including our 1 year old and 9 year old on the side of the road multiple times. We took it in , yet again, in early October 2023 and were asked to pay a $900+ diagnostic fee. I went to ****** and asked to speak with the *** service associate, sales manager and service manager. I was rejected a visit with the ** and A*** they were both too busy. Told them i no longer want my time wasted nor do I want the truck fixed. All of a sudden the service manager says, ** going to be honest with you, this truck is an anomaly, we cannot figure out the problem and if you return it to us, we are just going to take it to auction. Basically implying that this truck is a lemon.On my way home in my tenth rental, i received a call from *****, the sales manager. He said I want to offer you a new ****** Tacoma in exchange for your truck, since we cannot figure out the issue and are just going to take it to auction anyway. I was told buying a new vehicle was my only option and used vehicles were off the table.They were just trying to upsell me. I stated that were not looking to gain anything more than what we paid for, because what we paid for, what they promised us, we didnt get, period.I was met with attitude, frustration, and someone trying to upsell me and no deal. We are still in the rental a month later. Come to find out, i wasnt talking to the ** this whole time, it was the General Sales Manager. They mislead us in that regard. We would like the money we spent credited to us.

  Business Response

  Date: 11/14/2023

  To Whom It May ****************** General Sales Manager offered to trade the customer out of their 2016 Tacoma and into a 2016 4Runner + a $4000 credit towards their trade and another roughly $4000 in policy cancellations. The deal has been approved and Freeman ****** is waiting for the customer to make a decision on trading the Tacoma in or picking up the vehicle that is complete and ready in our Service Department.

  Meanwhile, the customer has been in our Service Loaner at no cost to them since October 10, 2023, the total for the loaner vehicle at this point is $2100 and counting. 

  Freeman ****** offered a solution and accommodated a loaner vehicle for the customer, but at this point, the customer needs to either bring the loaner vehicle back in and pick up their Tacoma, or trade in the Tacoma and finalize the deal on the 4Runner.

  The attached document provided by the customer is a total service repair history of the vehicle and includes dates well before the purchase date of 10/17/2022. It is our belief that Freeman ****** and done everything on our end to remedy this complaint, and through the loaner given at $0 cost plus the trade in credit that was offered, this complaint has been handled to the best of our knowledge. At this point, the customer needs to return the loaner and either pick up their vehicle or finalize the deal on the 4Runner.

  Sincerely,

  Freeman ****** Management

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 ****** Tacoma in the beginning of February for service with them. It was stolen out of the delearship the next morning. I was told my KEYS were left in the vehicle over ****** ****** had no working cameras at the time. Their insurance is not paying off my entire loan, forcing me to use my GAP. Now, I am out upwards of $7000(I have receipts) in modifications that I've done to my vehicle due to their negligence. I was told the delearship would "make it right", but they have done absolutely nothing to help me in this situation! Now, I'm being asked to return the rental & I still have an open loan & unsettled insurance claim with them!

  Business Response

  Date: 04/11/2023

  To All **************************** Manager is working diligently with our insurance company to get this matter resolved as quickly as possible for the best interest of our customer, he is in the middle of escalating this claim to supervisors to have it reviewed. At the time the customer was asked to return the rental, it was presumed that the insurance had resolved the claim and the customer had replaced the vehicle. Once our Service Manager was aware that this was not the case, he made sure that the customer was given another loaner vehicle. Freeman ****** is empathetic to the frustrations of this situation, and we want nothing more than to resolve this amicably. We will continue to keep communication between the dealership, customer and insurance ********************** going until this claim is resolved to the customer's satisfaction.

  Sincerely,

  Freeman ******

  Customer Answer

  Date: 04/17/2023

  Complaint: 19915603
  
  I am rejecting this response because:
  
  NO one from the delearship has been working diligently. If they had, someone would have already contacted me from finance to help me with refunds! I am loosing all of my modifications because of you guys! Now, I have another payment coming out of my account tomorrow with no way to request a refund! I am now out $1200 in payments for a truck that you guys allowed to be stolen!
  I was put in a disgusting rental, that is no where equivalent to my truck I had before! Huge crack in the window & covered in filth and dog hair! You guys should be ashamed at the way this is being handled! 
  
  Regards,
  
  *****************************
  Regards,
  
  *****************************

  Business Response

  Date: 04/17/2023

  To all concerned:

  Our insurance company is trying to work with the lienholder but can only get so far without the assistance of the customer. Please see email below from the claim adjuster:

  "Until we get an answer from her lienholder on what she owes, we cannot come to an agreed price.  She has GAP insurance, so she will not owe anything at all to her lienholder once we settle this case." 

  This is still on ongoing claim and needs to be seen through completion before Freeman ****** can resolve any complaints through the BBB. 

  Sincerely,

  Freeman ******

  
  
  
  

  Customer Answer

  Date: 04/25/2023

  Complaint: 19915603
  
  I am rejecting this response because:

  I have been in full cooperation with the insurance. The claim has stll not moved in 6 days since I sent their insurance my GAP claim information. They need paperwork to move forward. I can attach all emails for proof.

  This has absolutely nothing to do with me and everything to do with the delearships poor management skills and negligence. What a shame you guys are trying to blame the victim in this. 

  Now, because of all of this my credit is being jeopardized! My lienholder will report I am not making payments(on a stolen vehicle) and my credit will now take a hit until this is closed. 

  Thank you guys for your thoughtful response. 

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my wife's 2009 Yaris in for repair for the engine light on and rough idle in park and drive while at stop light. I left car with the service department on June 23, 2022 for diagnostics and estimate of repair a 80.00 service fee. I was told via text message on June 27 that the fee to look at the car would not be 80 dollars but 139.00. I aggreeded to this fee at 1:03pm via text on June 27. No response for the rest of the day of the 27th. I sent a text on the morning of the 28th asking for resolution. The answer was " Sir let me see what they say". Still nothing. This above problem should have never happened so quickley as we had the car serviced at Freeman for a misfire around 3,000 miles ago. They charged for fuel injection flush, clean upper engine ports, clean throttle body and reset engine specs back to factory. Invoice # *******

  Business Response

  Date: 06/28/2022

  To Who It May Concern:

   

  The information regarding your complaint has been forwarded to our Service Management team, I will follow up with them to ensure your complaint is addressed.

   

  Sincerely,

  Freeman Toyota

  Customer Answer

  Date: 07/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17492472, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ********