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Business Profile

Pet Training

Starmark Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Training.

Complaints

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Complaint Details

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  • Initial Complaint

    01/03/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Purchased four Bento ball dog treats with ball. Store I bought from did curbside pickup sold me mental ball without treat inside. ********************* rude and condescending. Refuse to replace Bento ***** Bento ***** that I have used for years to keep the dogs busy. The girls answering the phone were rude to me and could care less. I want my four Bento ball treats replaced I am giving a picture as an example unfortunately I don't have my receipt from Pets Plus anymore. The Bento ***** are no good without the treats inside and I don't feel like I should have to purchase treats if I don't have to or not until it's time.

    Business response

    01/03/2023

    Starmark has emailed the customer (phone number was invalid) and asked for a shipping address. Upon receipt the 4 replacement treats she requested will be sent via ***.

    **********************;

    President

    Starmark ************* **** 

     

    From: ***********************
    Sent: Tuesday, January 3, 2023 3:59 PM
    To: **************************
    Cc: ********************* <**********************************>; ***************************-Small <*********************************>; *********************** <**********************************>
    Subject: Starmark BBB complaint

    Hello *****,

    I attempted calling the number on the BBB complaint *************, however I am receiving an invalid number message.

    Sorry to hear that you received 4 Bento ***** that did not contain the Everlasting Treat on the inside. If you will please provide a good shipping address, we will *** 2 sets of Everlasting treats. They each contain 2 treats, so you will have 4. I will also need the size of Bento ***** you purchased.

    If you happen to have the original packaging available, it would be helpful if you could take a photo of the lot/date code printed on the back. This will help us to identify the source of this occurrence.

    Best regards,

    ***********************
    President
    Starmark ************* ****

    Customer response

    01/05/2023

    Complaint: 18659178

    I am rejecting this response because: I do not have the packaging any longer which I explained to the original customer service rep. I will provide my physical address today for *** shipping

    Regards,

    *****************

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 27

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

200 CR 197

Hutto, TX 78634

Visit Website
(512) 759-2275

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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