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          Find a Location

          Team Car Care, LLC dba Jiffy Lube has 588 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTeam Car Care, LLC dba Jiffy Lube

            Auto Lube
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            105 Decker Ct STE 900

            Irving, TX 75062-2227

            Get Directions
            Visit Website
            (800) 417-7308

            Customer Reviews

            1.26/5

            Average of 87 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            446 complaints closed in last 3 years

            113 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Team Car Care, LLC dba Jiffy Lube has 588 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              105 Decker Ct STE 900, Irving, TX 75062-2227
              BBB File Opened:
              9/9/2011
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Incorporated:
              3/10/1995
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Jiffy Lube
              • Heartland Automotive Services dba Jiffy Lube
              • Heartland Automotive Services, Inc.
              • Team Car Care, LLC
              Business Management
              • Ms. D'Evelyn Bartie, Customer Service Manager
              Contact Information

              Principal

              • Ms. D'Evelyn Bartie, Customer Service Manager

              Customer Contact

              • Ms. D'Evelyn Bartie, Customer Service Manager
              • Mr. Steve Werner, CEO
              • Mr. Robert N Sheehy, CFO
              • Mr. Reggie Lei, Treasurer
              Additional Contact Information

              Fax Numbers

              • (972) 812-7999
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              446 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Went in for oil change 6/4/24. Left with engine failure. Car broke down in ************ , Tx 6/24 - evening hours. Had to get it towed to apartment complex. 6/5/24 - spoke with ****** ( #****) - he suggested I have it towed to local repair shop . I chose Marble *************** to pick up & write up estimate for repair. ****** assured me that they would take full responsibility for repairs because it was a result of their services. Marbe *************** has sent over estimate for repair ( $5773.12). ****** called me to tell me that 2010 ****** is a total loss. Marble *************** explained to me that engine was a failure due to oil change performed at Jiffy Lube 6/4. My car has been sitting at repair shop , Jiffy Lube will not pay for repair. ****** called me via phone to verbally mention that offer of $1100 plus refund for oil change. I have a invoice for the tow to the apartment complex as well. I refused $1100 . He has since been telling me that the district manager -***** will reach out to me to discuss this matter. I have called Jiffy Lube customer care several times, I have left complaint on Jiffy Lube website, I have reached out to ****** ( almost daily). No one has settled this matter with me. I am asking for the full value of my vehicle be sent to me , along with the reimbursement for oil change & tow. There are fees on a estimate from repair shop that need to be paid as well. What else do I do? I am being ignored bc of a mistake they made.
              Read More
              Read 445 More Complaints

              Customer Reviews

              87 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Jen S

              07/15/2024

              ****** will lie to your face. i went for oil change, tire pressure, and topping off fluids. she said she could do a free tire rotation and i said yes. she said it would be about $75 total for all that. she asked if i wanted to do brake fluid change and that would bring my total to $120. she did not specify that it would be an extra $100, only that my total would be $120. poor communication and seemed to be purposefully confusing and word-vomitting. she said it would be an hour. she called in the meantime and asked if i wanted cabin air filter replaced for $24 and i said yes. cabin air filter ended up being $46, not $24, plus another $40 for air filter, which i was not notified about them doing any additional work. the oil change itself was also more than the $75 that was originally stated. they didnt check my tire pressure like they said they would, so i had to go somewhere else right after. i wasnt notified when the car was finished, but when i came back to pay, the employees started arguing with each other about the invoice and prices as i was paying. i also showed a coupon and am unsure if it was added or not. i paid 3 times more than expected.another suspicious thing was how only the passenger seat was vacuumed and none of the others.
              Read 86 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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