ComplaintsforPanini America
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Complaint Details
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Initial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Panini inserts redemption card randoml into high price trading card packs. I have been waiting on this redemption from panini for almost two years. The reason my complaint is over twelve months is because I thought they would get the card to us by now. This card came out of a $500 pack of football cards. In that one pack you only get five cards. So this isn't some low dollar card. With the redemption card you receive physically in the pack has to be redeemed on panini website. We did this. I have opened a ticket online through their website. Have checked on that ticket and added to it for over a year now. I have called panini on all the phone numbers I can find. I have left messages more than enough. No response from anyone. I have Timestamp evidence of my tickets and responses added to that ticket. Just fed up. I had hoped by now they would get this card to my son. They haven't even attempted to hold up their end of this business deal. Please help in one way or another. Thank youBusiness response
09/20/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Redemption Line: **************
Thank you for being a valued collector and we hope to hear from you soon.Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have tried to email Emily ****** and her manager David ***** numerous times to try and have my product replaced. I have received ZERO response from either of them. I tried to email other representatives who handle this portion of the business but have had no reply. I've called and left voice mail and have even wasted hours waiting on hold to get no representative to assist me in getting my issue resolvedBusiness response
09/20/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you need any assistance, you can describe your issue here with your ticket id/order number or you can also use the toll-free line I provided below to contact a representative to help guide you for assistance.
Toll-Free **************** Line: **************
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Thank you for being a valued collector and we hope to hear from you soonCustomer response
09/26/2023
I am rejecting this response because it is not a response. Its the same solution previously provided that was never responded to that had me file the complaint to begin with
Business response
10/04/2023
Hello *******,
As of recent, we are working towards resolving a lot of tickets that are older. We sincerely apologize for any inconvenience you have experienced. Now, I am trying to understand how to best help you, but after searching our system with the information you provided here to BBB, we cannot find any more open redemptions of yours. If you could provide us with ticket numbers or order numbers, we will be more than happy to reconcile any issues or concerns you may have. Please give us a call and mention your BBB ticket number: ******** or provide additional information here.
The best way to reach us, is our customer support telephone number.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-********************* Line: **************Customer response
10/17/2023
I have reviewed the business response and accept this resolution.
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Contact Information
Customer Complaints Summary
593 total complaints in the last 3 years.
588 complaints closed in the last 12 months.