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Business Profile

Car Dealers

Denver Auto Sales, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a F150 from this business. The odometer read ****** miles and the carfax shows over ****** miles. The odometer had been rolled back.

  • Initial Complaint

    Date:10/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told the vehicle had about ******* miles on it. Turns out the odometer has been changed. The vehicle actually has over ******* miles on it.

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the car on 7/29/24 was told nothing wrong everything works paid for car then i have issues git oil change to find its a leak took to my mechanic and its a leak in the timing cover so definitely not what was said to me at all

    Customer Answer

    Date: 10/24/2024

    This business is definitely open and i have not got it together yet im waiting on my plates and title which i am waiting on. The recent photo is also all paid off. Dont owe anything on this vehicle. 

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/18/24 I responded a ******** ad for a ***** Pilot for sale. I spoke with *********************** via ******** and text. The next day I called the business and spoke with the Owner, ***********. I explained that I was interested in the vehicle. **************** asked that I send $500 to hold, I sent $400 via Zelle. Later that day, he sent the money back to me. Mr. ****** then called me and explained that the money was sent back because the vehicle did not pass inspection. He advised that he was going to an auction the next day and can get me a nice ***** Pilot there. He asked that I send him $700, I sent $500. While at the auction Mr. ****** sent me pictures of several ***** Pilots. He stated that he had purchased the last picture he sent me is the one he purchased, for $5400. He stated that it was very nice, but the bumper had some damage. He stated that he would replace the bumper and detail it for extra charges. He stated that the vehicle would be ready Friday 2/23/24. On Thursday, 2/22/24, Mr. ****** stated that he had changed the bumper and had it detailed the vehicle. I asked him to send me pictures. He sent me pictures of the outside of the vehicle but not the inside. I advised Mr. ****** that I notice from the pictures that the bumper had not been changed. He didnt give me an explanation on why he had lied about it, and when I asked about inside pictures, he just kept saying the vehicle is really nice. On 2/24/24, My family and I took a train to ****** ** and had a relative to take us to the business, Denver Auto Sales. I immediately noticed that the bumper was tacky, and looked worse in person than on the picture, and it was a different color than the vehicle. The vehicle was dirty, smelled of loud smoke, and inside the vehicle, there was a lot of torn leather on the seats and the armrest. I explained to Mr. ****** that I did not like the vehicle, I feel he was deceitful. He refused to give me my $500 back.

Denver Auto Sales, LLC is NOT a BBB Accredited Business.

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