Reviews

This profile includes reviews for Michaels Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Michaels Stores, Inc. has 171 locations, listed below.

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  Michaels Stores, Inc.

  8000 Bent Branch Drive Irving, TX 75063

• 

  Michaels

  20150 Langley Bypass Unit 80 Langley, BC V3A 5E7

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  Michaels of Canada ULC

  3 - 547 Steeles Ave E., Bldg. E Brampton, ON L6W 4P9

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  Michael's Arts & Crafts Supplies

  915 Hartford Tpke Waterford, CT 06385

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  Michael's Arts & Crafts

  2210 Bank Street Ottawa, ON K1V 1J5

Review Details

• Review fromTheodore H

  Date: 04/29/2025

  2 stars

  Theodore H

  Date: 04/29/2025

  I opened a Michaels credit card at the encouragement of a cashier, but I never received the card or full account information. Despite not having access to the account, I was charged late fees and *********** avoid further issues, I made a minimum payment without even having my full account details. When the card finally arrived, I discovered that three months of interest charges had accrued. I contacted ************* customer service to explain the situation, but they refused to reverse the ********** my opinion, a good bank would have offered a courtesy adjustment, considering the delays appeared to be caused by their own processes. What was presented as a savings opportunity instead resulted in unexpected costs and frustration.I would caution others to think carefully before opening a Michaels credit card or any account managed by *************.

  Michaels Stores, Inc.

  Date: 05/05/2025

  contacting the customer via internal case ********

• Review fromStephanie P

  Date: 04/26/2025

  1 star

  Stephanie P

  Date: 04/26/2025

  Cashier at the *******, ******* location was extremely rude. Skinny boy with long hair and nails. I walked up to the counter with zero acknowledgment. Told me the reason for the zero acknowledgment was because I didnt follow the line correctly and he was on his tech device in the middle of something. Actual first words out of his mouth was phone number?. Then I call corporate and the lady hangs up on me because I would not give her my name, phone number and email address. Pointless to probably even bring this up because it seems to be an issue all round. Unfortunate.

  Michaels Stores, Inc.

  Date: 05/08/2025

  Thank you for contacting us! We are so sorry about your recent experience at one of our locations! This is not the experience we want our customers to have and would love to have this addressed for you as quickly as possible. We have created an internal case ******** which we will work out of. If you would like to provide any additional information, you can contact us at **************. We will reach out to you directly within ***** hours.

• Review fromRon B

  Date: 04/03/2025

  1 star

  Ron B

  Date: 04/03/2025

  Bought two frames from Michaels asked me if I wanted a credit card I could get the frames cheaper I said yes. They took my drivers license. I live in ********, but I was shopping in ***************** at my winter home. They wrote all the information down from my drivers license and didnt ask me anything else getting my license back and said you have credit. They sent the bill to my house in ******** and I have all my mail forwarded down to ******* in the winter time it mightve taken 10 days for it to get from ******** to ******* as soon as I got it, I paid it. Problem is it was late and now Im being charged 35% which turned out to be $42. I never saw this late charge and I got charged another late charge. Then they ruined my credit which was at 787 and now is down to 700. Called customer service they couldnt help me. They told me to call their bank which I did. They couldnt help me. I just said you know what F it Ill just pay the bill. Its a late charge. Big deal department at the bank said h*** give me $15 off. Now Im fighting to get my credit back and I will never ever step in Michaels ever again.

  Michaels Stores, Inc.

  Date: 04/06/2025

  We thank you for reaching out. We have created an internal case ******** which we will work out of. We will reach out to you directly within ***** hours.

• Review fromGary D.

  Date: 03/31/2025

  1 star

  Gary D.

  Date: 03/31/2025

  Bought what were advertised 512gb flash drives from Michaels Internet that turned out to be 128gb, no where NEAR what was advertised, got nothing but apologies and excuses from their "service" department - finally after endless emails and phone calls, I just ATE their fraud and incompetent mistake, and will do all similar business from ****** and ****. As easily seen in their related complaints in this review section, their "Service" is a bigger time wasting joke than their advertising! Buyers BEWARE!

  Michaels Stores, Inc.

  Date: 04/02/2025

  We thank you for your feedback and sincerely apologize for your experience! Please be advised that we have opened internal case ******** to further assist you with resolution. Please allow us ***** hours to contact you directly with resolution.

• Review fromGWENDOLYN P

  Date: 02/11/2025

  5 stars

  GWENDOLYN P

  Date: 02/11/2025

  I have NEVER had a problem with anyone at the Michael's in the Promanade at ***********, **. I have written many reviews about this store. NO PROBLEMS! Thank you Hailee for your ******************** You assisted me with care! Great staff Micheals. Keep up the good work!!!

  Michaels Stores, Inc.

  Date: 02/12/2025

  We thank the customer for reaching out. We have created an internal case ******** which we will work out of. If the customer would like to provide any additional information, they can contact us at **************. We will reach out to the customer within ***** hours.

• Review fromJo S

  Date: 02/10/2025

  1 star
  We are sad, disappointed and hurt from the treatment we received at our local Michael's store, from counter help and from the store manager. We waited in line to request a piece of glass and paid for it, then were told we would receive the glass after the attendant helped 2 others. The other patrons needed to order matting and match color, and a frame for artwork they brought in and attendant was advising, measuring and assisting them while we waited. Not understanding why, we asked and were told we had to wait. Then we asked a manager who told us that's the way it is. Another worker came from the back, took our order sheet, walked back to the room and came out in less than two minutes with a piece of glass wrapped and taped. Unfortunately, all employees were rude and disrespectful. We were patrons, we could have been spoken to politely, maybe reassured of their intent, SOMETHING better than the treatment we received. CUSTOMER SERVICE AND KINDNESS MATTER, ESPECIALLY IN TODAY'S WORLD. Craft supplies can be purchased without hurting and shunning people. Is online the best option or wouldn't we like person to person contact? We all are going through something, all have stress but should ALWAYS treat others the way we would want to be treated. Former Customer, ************, **

• Review fromDakota R

  Date: 02/02/2025

  2 stars

  Dakota R

  Date: 02/02/2025

  Michaels used to be fantastic. Lately? No. Its so odd that when I check out online, Im pushed 3 separate ads ************* orange theory, and another) that I must click though just for buying items from Michaels. When I have an issue with their experience, the wait is never shorter than 30 minutes to talk with a rep. ****** I presume they do because they know Ill cancel the request and they dont have to deal with their customers.) Capitalism got this business, too. Time to shop grass roots.

  Michaels Stores, Inc.

  Date: 02/04/2025

  We thank the customer for reaching out. We have created an internal case ******** which we will work out of. If the customer would like to provide any additional information, they can contact us at **************. We will reach out to the customer within ***** hours.

• Review fromRosalinda R.

  Date: 01/17/2025

  1 star

  Rosalinda R.

  Date: 01/17/2025

  Was sold a damaged goods item, and the store manager and ****** were very rude to me. They did not want to assist me, told me that the goods were sold as is because it was a Christmas ornament box. When I purchased the item for $18.00, I did not see the damage box due to it being Cama phage with the wrapping. When I called to speak to the store manager, I waited for over 20 minutes for him to come out. When he did, he heard what I had to say and walked away, as if I was some kind of animal. Michaels should not be selling damaged goods, and they should not be giving bad customer service. I purchased the Ornament box on Jan. 9, 2025, the manager indicated that no returns as of November. If this is the case, then the store is very deceiving and should post signs indicating this return policy so that customers purchasing items can verify that the goods are not damaged. Poor customer service, I have been a customer for over 30 years, and never have I experience such treatment. I will never step a foot at a Michaels Stores and will pass this bad experience to everyone I know.

  Michaels Stores, Inc.

  Date: 01/27/2025

  Hello *********,I apologize for the experience you had in store. We have reached out to you via internal case ******** to provide options for assistance! Thank you again for taking the time to bring this experience to our attention!

• Review fromT. L.

  Date: 01/17/2025

  1 star

  T. L.

  Date: 01/17/2025

  I purchased an item online that is sold and shipped by Michaels. Their return policy says you can return items sold and shipped by Michaels in store. When I tried to do this I was told that they didnt sell that in store so they couldnt accept it. I tried another location and they insisted it was a third party seller and that I would have to send it back to them. I showed them it says sold and shipped by Michaels. Per the return policy they are supposed to look up online purchases by the confirmation number or with your ID. If you paid with ****** you should receive a cash refund no higher than $500. Since they wouldnt help me I called Michaels customer care line. The person on the phone again tried to argue with me that it was from a third party seller. I gave them the item number from the website and after they looked it up they said I was right and I could return it to Michaels. I asked about returning it in store and they said they emailed me a return label and I could drop it off at a Michaels. I said thats not what Im referring to and they stated that is how you do an online return. I gave up and printed the label and took it to a *** store. They said it would take ***** days to process my return. Per the tracking information they accepted the package on 12/27/2024. I didnt receive an email confirming the acceptance of the package or that my refund was being processed. I called today, 1/17/2025, to check the status of my return. I sat on hold for 30 minutes before talking to a representative. They checked my return information and confirmed my return was received on 12/27, but that no one had processed my refund. They processed my refund and said it should take 3-5 business days. If I hadnt called, I never would have gotten my money back. Not only do they not train their sales associates on their own return policy; you also have to ensure your refund is processed otherwise theyll just keep your money.

  Michaels Stores, Inc.

  Date: 01/20/2025

  Hi *****,Thank you for contacting us! We sincerely apologize for your experience attempting to return your items! We can confirm you are more than welcome to return your online orders to any Michaels location so long as it is shipped and sold by Michaels. We have opened case ******** to further assist you with your experience and will be reaching out to you directly within 24 - 48 hours. Thank you again for taking the time to bring this experience to our attention!

  T. L.

  Date: 01/26/2025

  Thank for reaching out to remedy the situation and take preventative steps to assist in better customer service in the future.

• Review fromSarah S

  Date: 01/15/2025

  1 star

  Sarah S

  Date: 01/15/2025

  I ordered after christmas sales items. They ran late which was to be expected, however, when they arrived, all but the "Shatter proof ornaments" were broken. I have pictures not only of the broken items, but also of how they were packed, they look like they were thrown in over sized boxes with one square of bubble wrap and then tossed from a 10 story building to make it on to the delivery truck. I then emailed Michaels with my order number and pictures, two business days ago. I received an automatic reply and nothing further. I have copies of these as well. When I try to log in and chat with a representative from the website, there is a 50+ minute wait.....I am writing this on corporate's site since there is no other POC to get this resolved. Ref order number: 830 ***** ***** 681 ***** *.

  Michaels Stores, Inc.

  Date: 01/17/2025

  We thank the customer for reaching out. We have created an internal case ******** which we will work out of. If the customer would like to provide any additional information, they can contact us at **************.