Business ProfileforMOBILITY Credit Union

I've been a customer for a little less than 10 years now and a recent billing issue suggested it's time to close my accounts. Subpar customer service is a real problem at Mobility Credit Union, and one that manifests itself in every type of interaction you may have with them. From assisted service over the phone, to self-service online, and from staff to branch managers, Mobility will amaze you with new ways to create frustration. Their website and app are so poorly developed that it makes any type of self-service account management a guessing game, at best, and a gamble far too often. You'll find yourself on the hook for billing and payment issues--core systems issues--that any competent banking institution would have resolved immediately. Want an example? I set up an automatic payment through the Mobility app which, for some reason, left a single month unpaid. I called to ask why, and to ensure I wouldn't have a record on my credit for the next several years, and the branch manager himself attributed the problem to some random form I needed to fill out through a Docusign link emailed to me. How does that make any sense? I have a hundred other online accounts that I set up automatic payments for and none of them required me to fill out a random form I had to get from a person in charge after being passed around on the phone for an hour. Not counting the one representative who actually just hung up on me. The worst part though is that Mobility doesn't care. If there's one thing I've learned about this credit union over the years, it's that Mobility has a clear culture of passing you off to someone else if you have any sort of issue. No one, and I mean no one, has any interest in listening when something is legitimately wrong. I'd understand if they had a competent self-service system, but they don't. What else are people supposed to do but call you? And believe me, no customer enjoys having to do that.