Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to harass us to use their services. They have found our personal numbers and emails and harass us. They even started calling FAMILY MEMBERS of our employees.

  Business Response

  Date: 03/10/2025

  This company has done business with us in the past under 2 separate accounts and they have purchased various digital marketing campaigns from us over the past 10+ years.  Our sales *** for these accounts has continued to reach out to check in to attempt to provide additional marketing services.  We understand that they no longer want to be contacted by us, and as a result, we have updated our CRM system to ensure that they are not contacted in the future.

  As far as the family member portion of the complaint, it looks like this happened inadvertently another sales *** reached out on behalf of one of our association partners, which gave us this company directly on their 2023 exhibitor list. After leaving a voicemail the *** got a call back saying that she was actually calling the brother of the person she was trying to reach and not to call back. She apologized and did not reach back out.  

  We will no longer continue this company.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business is being spammed constantly by MultiView. We get calls and emails from them too often and we have made it apparent that we are not interested in their services. I have asked to be removed from their calling lists many times and they fail to do so. I do not know what to do at this point as they won't leave us alone after expressing dozens of times that we are not interested.We don't want to work with them. Their product is not for us. These aggressive and spammy marketing tactics are getting to the point where they impede operations at our organization.

  Business Response

  Date: 01/13/2025

  Multiview specializes in digital marketing, advertising, and content distribution solutions, with a focus on helping businesses connect with targeted audiences across specific industries. We achieve this by partnering with over 850 associations.

  
  Over the years, we have collected contact information for ************** through various associations, with the understanding that their services would be a good fit for advertising to those members. Since 2011, we have had discussions with contacts at Hayden ******** resulting in a few opportunities of interest. 
  However, we have now flagged this account and all associated contacts in our system to prevent any future outreach. Moving forward, as Multiview continues to establish new partnerships with associations in the healthcare industry, we will make every effort to remove any new opportunities related to Hayden ******* from our system. 

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. What is the nature of the dispute?Multiview, a ********* company, is sending us invoices for a service we never received.2. What is the date of the transaction?While there's no exact transaction date since the service was never provided, the key date is June 24, 2024, when we canceled the service.3. How much money did you pay the business?We haven't paid Multiview any amount for the disputed service.4. What did the business commit to provide you?Multiview committed to providing us with an advertising campaign that would start on August 15, 2024, and end on August 14, ******. Has the business tried to resolve the problem?No, despite our cancellation of the service on June 24, 2024, Multiview continues to send us invoices.6. If the issue involves advertising, when and where did you see or hear the ad?Since we canceled the service before the campaign started, we didn't see or hear any advertisements related to it.Summary:We canceled an advertising service with Multiview on June 24, 2024, well before the campaign was set to begin. However, the company continues to send us invoices for a service we never received and that we formally canceled.

  Business Response

  Date: 09/24/2024

  ******* ******, a representative from *************************, signed a non-cancellable binding contract with Multiview on May 20, 2024 for Multiview to provide digital advertising services via a digital advertising campaign from August 15, 2024-August 14, 2025.  As a result of this agreement, Multiview reserved the advertising inventory for ********************* in anticipation of their commitment to the campaign and began to prepare to deliver our services.  The contract clearly stated that the first payment would be due on August 1, ***************************************************** ****** provided to us at the time of sale with 5 additional payments being due over the course of the campaign.  The also contract clearly stated that the sale was FINAL and as a result, cancellations are not allowed.  On June 24. 2024 (more than a month after committing to the advertising campaign), Ms. ****** attempted to cancel this purchase with no explanation.  We explained to Ms. ****** that the sale was final and that cancellation was not an option.  On August 1, 2024, in accordance with the signed contract, Multiview charged ********************* the initial payment of $833.35 via the credit card that was provided, however the Company disputed the charge.  Multiview has made every attempt to adhere to the contract that we entered into with **** ***************** but it is clear that the Company does not feel they are bound by a legal agreement.  At this point, we have decided to cancel this agreement, as it is clear that ************************* is not a company that we should be doing business with.

  See a copy of the signed agreement between **** **************** and Multiview attached for reference.
  

  Customer Answer

  Date: 09/30/2024

  I have reviewed the business response and accept this resolution.  

  As I have previously stated, I canceled the advertising campaign with Multiview before the campaign was scheduled to begin. Despite this cancellation, Multiview continues to send me invoices for a service that was never provided.
  

  I understand the contract's cancellation clause, but it is important to note that the clause likely only applies after the service has commenced. In this case, since the service was never rendered, the clause is inapplicable.

  
  It is unreasonable for Multiview to charge for a service that was not provided. The contract should only be valid if the service was actually performed. Since Multiview did not undertake any work on the campaign, there is no basis for charging fees.

  
  I request that Multiview immediately stop sending me invoices for this canceled service.

   

  I believe that this is a fair and reasonable resolution given the circumstances.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company $5,000 for a "geo-marketing" campaign that was supposed to target attendees at a conference. However, I was at the conference and never received a single ad, and neither did any single attendee we talked to. Multiview marketing claims that they have impressions on their end but I believe they were all falsified as we did not see any movement on our website or anywhere else. We also never saw the ad live despite being in the exact area that was supposed to be "targeted" When I contacted them to cancel the ad and asked for a refund they refused. Upon googling their establishment I have found that they have scammed several other businesses as well and somehow keep getting away with it. I should've know it was a red flag when they repeatedly asked me to pay the remaining balance on my invoice well before the actual due date. I hope that they get shut down so that no one else gets scammed like this. We are a startup and $5,000 was a lot of money for us to burn for absolutely nothing.

  Business Response

  Date: 06/05/2024

  The issue in question has been resolved with the customer.

  Customer Answer

  Date: 06/05/2024

  I have reviewed the business response and accept this resolution.