Complaints

This profile includes complaints for Dynegy Energy Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dynegy Energy Services

  6555 Sierra Dr Irving, TX 75039-2479

  
• 

  Dynegy

  1211 W 22nd St Ste 804 Oak Brook, IL 60523-3221

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  Dynegy Inc.

  312 Walnut St Ste 1500 Cincinnati, OH 45202-0023

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  Dynegy, Inc

  1500 Eastport Plaza Dr Collinsville, IL 62234-6135

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  Dynegy Energy Services

  312 Walnut St Ste 1500 Cincinnati, OH 45202-0023

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynegy signed me up to receive energy from them illegally never signed up with this horrible scamming company they was scamming me out of tons a money a month since FEB 2022 and i never knew about it they are a very horrible company and they are bullying people to use there energy without anyone's knowledge I've contacted my lawyer because i don't see how they can legally do this to people our knowledge,My Energy company is DUKE,i signed up with Duke and i have a contract with DUKE not Dynergy the customer service is horrible and i would never sign up with a scamming energy company like Dynergy they steal clients and scam old folks adding tons of extra charges on your energy bill THESE ENERGY SCAMMING GANSTERS NEED TO BE STOPPED

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 7, 2022/08/25) */ Dear BBB, Dynegy has reviewed complaint number XXXXXXXX from ****** ******. Following are our findings: ****** ****** is a resident of the City of Cincinnati at the address of 9350 Marker Dr. Cincinnati, OH XXXXX. The City of Cincinnati has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The City of Cincinnati provided the customer's account number to Dynegy as an eligible resident to be included in the City of Cincinnati opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at https://www.puco.ohio.gov/be-informed/consumer-topics/governmental-energy-aggregation-local-community-buying-power/. Ms. ****** was mailed two opt out notification making her aware of the selection of Dynegy, the price of electricity, and other informational material. She was made aware that the most recent opt-out must be received by Dynegy no later April 2, 2020. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter. Ms. ****** did not notify Dynegy prior to April 2, 2020, that she wanted to opt-out which appropriately prompted an enrollment order to be submitted to her utility, Duke Energy. Upon receipt of this complaint Dynegy issued a drop transaction to her utility, Duke Energy. The effective drop date is September 2, 2022, to return to her utility, Duke Energy. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at ***********@vistracorp.com.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynergy electric!!!! A total scam. Sent a paper basically saying it was required to switch, I called my aunt to see what the problem was and she said that I could refuse. I called customer service and requested NOT TO ENROLL. But they enrolled us anyway. Not to mention it was an absolute scam as it is because you have people that may not receive their mail all the time or whatever the issue may be and you take the electric bill and double it for no reason? This is an absolute disgrace. I had duke for 2 **** years and then you guys just automatically switch my **** without permission and charge me twice what I paid for duke, for what exactly???? To get the same exact electric for twice as much money?? And I had autopay on but had contacted customer service on multiple occasions. This has gone way over budget and pushed me into deliquency although ive requested out of it multiple times. And im not the only one. I wont fall for that "you enrolled" comment either. I didnt enroll in ANY **** thing and you shouldnt be able to make decisions for anyone especially when they requested it not to happen. Absolutely ridiculous and SOOO MANY PEOPLE have been screwed over by you! Disgusting. Especially after everything going on, covid, inflation, job loss, gas prices. Its an absolute disgrace. It shouldnt be a thing at all when you provide NOTHING to the customer. I signed up for DUKE that is the ONLY company i applied to. If i wanted dynergy i would have APPLIED TO DYNERGY

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 7, 2022/08/19) */ Dear BBB, This letter is in response to the complaint filed by ****** ******** for case number XXXXXXXX. Following are our findings: Our records show ****** ******** is the customer of record at the address of *** Bridge St, Apt 7, Loveland, OH, XXXXX in Miami Township. Miami Township has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier for the period of July 2021 through February 2023. Miami Township provided the customer's account number to Dynegy as an eligible resident to be included in The Miami Township opt-out electric municipal aggregation program in 2021. Ohio law allows municipal aggregation, and the customer can learn more about it at https://www.puco.ohio.gov/be-informed/consumer-topics/governmental-energy-aggregation-local-community-buying-power/. Ms. ******** was mailed an opt out letter on June 14, 2021. The letter informed her of the selection of Dynegy as the electric supplier, the price of electricity, and other informational material. She was made aware that the opt-out must be received by Dynegy no later than July 6, 2021 and provided the notice to mail back and a telephone number to call. Ms. ******** did not notify Dynegy prior to July 62, 2021, that she wanted to opt-out which appropriately prompted an enrollment order to be submitted to her Utility, Duke Energy, on July 6, 2021, with an effective date of July 27, 2021. Research of our records did not find any calls from Ms. ********, Upon receipt of this complaint a drop transaction was processed to return her energy services back to Duke Energy. The transaction is currently pending final. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at [email protected]. Thank you, Brenda J******** Customer Advocacy Services Vistra Energy 972-656-2195

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noticed our Duke bill kept increasing mainly due to a charge from Dynegy then had an additional invoice pop up the month of April that was an extra charge from Dynegy only for almost $50.00! Called Duke and they won't do anything besides tell you to call them directly. I called Dynegy on 4/15/22 to have them removed from our bill and stop providing service ASAP. Confirmed there was a request for this to be removed. Get our May invoice and there's another $58.49 charge from Dynegy, but let it go since I was told it may take ONE billing cycle to be removed from the bill. Get our June invoice and guess what-there's a $105.91 charge from Dynegy. Call them immediately and am told they see the request in there and they will not be on our next invoice for certain. Just got our July invoice and shocking-there's a $151.04 Dynegy charge on it! This is absurd and is completely unacceptable. How am I responsible for having to keep paying this ridiculous amount each month when I requested them to be removed THREE MONTHS AGO?! We pay our Duke bill in full EVERY month and thanks to Dynegy they have now billed us an additional $300.00+ we should NOT have been responsible for! This may not be much money for most, but for someone who has young children, especially one with a lot of medical issues and medical costs, this is a huge issue for us. The last thing our hard-earned money should be spent on is an electric supplier that we requested to not have anything to do with!

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 8, 2022/08/25) */ Dear BBB, Dynegy has reviewed complaint number XXXXXXXX from ***** *******. Following are our findings: ***** ******* is a resident of the City of Cincinnati at the address of **** **** *** *********** OH XXXXX. The City of Cincinnati has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The City of Cincinnati provided the customer's account number to Dynegy as an eligible resident to be included in the City of Cincinnati opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at https://www.puco.ohio.gov/be-informed/consumer-topics/governmental-energy-aggregation-local-community-buying-power/. Ms. ******* was mailed three opt out notifications making her aware of the selection of Dynegy, the price of electricity, and other informational material. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter (see attachment A). The most recent letter was mailed April 4, 2022. On April 25, 2022, Ms. ******* contacted Dynegy to opt out and drop from Dynegy's supply. The drop was submitted, however, during this time frame Duke Energy was in the process of changing their customer's account numbers. Due to this change, Ms. *******'s account was not dropped. On July 28, 2022, Ms. ******* contacted Dynegy due to Dynegy still being her supplier. At this time, the agent attempted to explain the municipal aggregation rate (0.0503 per kWh) is currently lower than her utility, Duke Energy. Ms. ******* declined to stay with Dynegy, therefore a drop transaction was submitted, and the effective drop date is August 25, 2022. Dynegy would be happy to provide Ms. ******* a refund for the April 25, 2022, phone call to drop, however, the price to compare rate with Duke Energy is higher than the Dynegy municipal aggregation rate. Therefore, no refund would be due to Ms. *******. A detailed voicemail with a direct call back number was left for Ms. ******* should she have any further questions or concerns. Dynegy recommends that Ms. ******* and submits the do not aggregate form to PUCO to ensure she is added to any municipal aggregation programs in the future. For more information, please visit https://www.puco.ohio.gov/be-informed/consumer-topics/electric-do-not-aggregate-list/. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at ***********@vistracorp.com. Consumer Response /* (2000, 10, 2022/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They obviously are still not taking any responsibility or even care about the fact that they cost me hundreds of dollars that I should not have been responsible for, but at this point it's like talking to a brick wall so that's the only reason I'm selecting yes since nothing else will ever come of it. So unfortunately we have to chalk it up and move on but we will do everything in our power to make sure as many people as we can notify are aware of this company and to remove them from their Duke bill as soon as possible and wish them better luck than we had with the removal process. It's such a shame companies like this exist and are never held liable for their handling of accounts. So screw you Dynegy and thanks for nothing!

• Initial Complaint

  Date:06/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 12 month contract with Dynegy. The contract was for a fixed rate and at the end of the contract you get 5% back on the amount that was paid to Dynegy. My contract ended in February and I have been trying for months to get the 5% back from the company. Each time I contact the company, it is always we have to escalate this to resolve the problem. I got a call back from the complaints department and was told that it takes 60 days to get the 5% back and she told me that if I didn't get it by the end of April to call back. I have called 3 times since that time with still no resolution from the company and telling me they will escalate again and again. It shouldn't be that hard to calculate what was paid in a year and then return 5% of that money. I am tired of calling and calling to get this resolved. I need assistance in getting the 5% refund that was in the contract.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/12) */ Dear BBB, Dynegy has reviewed case number XXXXXXXX from **** ********. In her complaint, Ms. ******** expressed concern that she hasn't received her 5% cash back credit. Our investigation found that Ms. ******** is a resident at the address of 4944 State Route 133 Williamsburg, OH XXXXX. On January 13,2021, Ms. ******** enrolled with Dynegy on a 12-month Cash Rewards plan at $0.0629 cents per kWh. The plan was effective January 2021 until January 2022. Dynegy calculated the energy charges for the 12-month plan at $1,689.31 and 5% would be a credit of $84.47. Also, as a courtesy credit for the inconvenience this has caused Ms. ******** Dynegy will provide an additional $50 credit. Dynegy has submitted the credit ($134.47), Ms. ******** can expect to receive her visa gift card with 21 business days. On 7/12/2022, Dynegy spoke to Ms. ******** and provide the above details. Ms. ******** was satisfied with the resolution and looks forward to receiving her visa gift card. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at ***********@vistracorp.com. Thank you, LaTona Finstad Office - XXX-XXX-XXXX Cell - XXX-XXX-XXXX Customer Advocacy Services Vistra Energy

• Initial Complaint

  Date:05/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Synergy says I signed up with them but I didn't. Synergy says I was with them 3 years and they sent message raising rate. I never received message. I thought I was on knox township energy agreement. They just about doubled my kWh rate. They refuse to adjust rate. I am no longer with them.

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 7, 2022/06/06) */ Dear BBB, Dynegy has reviewed complaint number XXXXXXXX from ****** *****. In his complaint, Mr. ***** expressed concern that he did not enroll with Dynegy and the rate has doubled. Our investigation found that Mr. ***** is a resident at the address of *** *********** ** ******** OH XXXXX. On June 18, 2018, Mr. ***** contacted Dynegy and completed an enrollment for a rate plan at $0.0525 cents per kWh with a contract end date of December 2021. On November 4, 2021, Dynegy mailed an auto-renewal letter advising of the upcoming new contract with pricing information and options to auto renew or to contact Dynegy to discuss other pricing options or to cancel Dynegy by selecting another energy supplier or return to his utility. Mr. ***** was given an opt out opportunity until December 29, 2021 (see attachment A). Mr. ***** did not notify Dynegy prior to December 29, 2021, that he wanted to opt-out which appropriately and therefore his service renewed with Dynegy for a contract term period through May 2022. On February 28, 2022, Mr. ***** called and a drop transaction was processed, putting his service back with his utility, AEP Ohio Power. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at ***********@vistracorp.com.