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Business Profile

Health and Wellness

Kimberly-Clark Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Kimberly-Clark Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kimberly-Clark Corporation has 14 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      reference # *****-373 Sentry claim # **PO75741865 claims specialist : **** ******** phone ************ Claim amount: $214.26. ($170.36 for prescription $ ***** plus $***** kleenix ******** From May 5, 2024-august *******, I experienced repeated eye lid infections( infecteded styes, challizions) connected to kimberly clark kleenix i purchased at ****** that I discovered on July 5, 2024 smelled like dirty socks. ****** is often a dumping spot of defective products corportations cannot sell to the general public. I called kimberly clark customer service and they grossly mislead me to believe that my prescriptions and doctor recommend eye products I purchased totaling $170.36 would be reimbursed along with the two boxes of kleenix ( $***** x 2) . Well, that did not happen. Instead of reimbursing me, they sent me to sentry insurance which informed me today that kimberly clark denied my claim, and would only pay $50.00 max for the cost of the kleenix. While all these months they mislead me to believe my out of pockets costs $214.26 would be reimbursed, I only needed to submit all the receipts, doctors prescriptions etc. None of this happened. I was mislead from the start to the end. I would like to be reimbursed for $214.26 I was mislead that I would be reimbursed if only I sent the doctors verification prescriptions, notes etc.I opened to kleenix box and the tissues smelled like dirty socks, mildew so their was bacteria in the tissues that I used to wipe my eyes which caused repeated eye infections May 6, 2024-August 20, 2024 .

      Business Response

      Date: 11/08/2024

      Hello - we were disappointed to hear about this experience, so we reached out to our insurance carrier to ensure there was an amicable resolution for Ms. ************ The claims *** contacted her yesterday and an agreed settlement was made. If we can help with anything further, please feel free to reach out to our consumer care team for assistance at ************** (Monday-Friday, 8:00am 5:00pm CT). Thank you!

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an advocate for ***** paper because it is the best for septic tanks and a much better product than most paper products. I have used both the toilet paper and paper towels for YEARS. Calculating an accurate dollar amount that I have spent, is impossible, so I was unable to provide that. Nonetheless, I counted my paper towels on 10/22/2024 and realized that there are not 88 sheets in the 6 Single Plus Roll that's supposed to be the equivalent to 9 regular rolls, there are not 100 sheets per roll in the 6 Double Roll that's supposed to equal 12 regular rolls, and there are definitely not 1000 sheets in each roll of toilet paper! Yes, I took the time to count every sheet once I found that I was being shorted on the paper towels. I buy the 36 count every time I purchase ***** toilet paper. This is unacceptable. Here I am about to make yet another purchase in bulk because I haven't found an alternative, but once I do I will be switching if the company cannot provide a resolve for this matter.

      Business Response

      Date: 11/05/2024

      We are grateful for ******** loyalty to ***** paper products and can assure her this type of experience is not what we would expect. Our consumer care team would like to learn more and help make this right. Please have her give us a call at ************** (Monday-Friday, 8:00am 5:00pm CT) or submit an email via our website at: *******************************************. Thank you! 

      Customer Answer

      Date: 11/11/2024

      I am rejecting this response because:   The business contacted me via email and asked for the Lot number and bar ode of each defective item. However, I was only able to provide information on the products I currently have and not the additional products from October as well, as they have been used and packaging has been discarded. They're providing a $25 **** card, which is not anywhere near the dollar amount I spent on the tissue paper and Viva products. The Viva paper towels I usually buy are the 12 count which is $20 alone and I had severalpacks when i initially counted them in October. The tissue paper is $17 for ONE 20 roll pack and the one I provided the company was a 12 roll pack which is about $12. $25 is honestly a slap in the face.

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HI:I AM HAVNG SERIOUS ISSUES WITH KIMBERLY CLARK CORPORATION WITH A PRODUCT CALLED POISE FOR THE LAST THREE MONTHS and no one has attempted to get back to me I have contacted this company and have been a customer for over twenty years and am very disappoiknted.I am disabled and feel like I have been taking advantage of Can someone get back to me at ************* OR ************* rESPECTFULLY Mr.s ********

      Business Response

      Date: 07/22/2024

      Hello.  This is not at all the type of experience we want for any of our consumers, especially someone like you who has trusted the Poise brand for over two decades. Your experience doesnt sound up to our standards, and we do want to learn more about what occurred so we can help!When you have a moment, please give us a call at ************** (MondayFriday from 8am-5pm CT). We hope to hear from you soon.

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work very hard for my money to support my disabled daughter. I work at ****** and I have a flower shop. I purchased pads for my disabled daughter. Pads were defective. No sticky no way to keep them in. Called phone number on package. Woman was ridiculous. Woman's name was Daytona she acted like she don't know what she doing. Kept me on the phone 35 minutes half of it on hold. She was completely oblivious. Told her I want reimbursement for defective product. Open products can't be returned. She couldn't find the product. She finally found the product and said it wasn't being manufactured anymore I shouldn't have got them it was a mistake here I said fine give me money back or exchange. This woman Daytona I think prejudice me because of my accent. I am out $35 now. And I have to order more. This is terrible company this Kimberly Clark whoever she is whoever they are. This woman put supervisor on phone that yelled at me told me I need to speak better english! Her name was *** like man's name. This is bad company if they treat people this way with prejudice and they act like they better than me. I am legal in this country and I work very hard and I don't like my money Miss spent. Because of my disabled daughter she wears a lot of the pads. Help me get my money back from this bad company.

      Business Response

      Date: 05/07/2024

      Despite an extensive search of our records, we have been unable to find any record of a contact from someone with the name *****************.  We did receive a similar complaint via a phone contact on April 1, 2024, but the consumer provided a different name during that call. During the April 1, 2024 phone contact, the consumer was unable to provide any of the specific product details our team needs in order to adequately investigate and address a product complaint, such as the variant name, package size, the lot code or a valid UPC.  When it became clear the call representative was going to be unable to help, she offered to transfer the matter to a Senior call representative; once transferred, the Senior call representative followed protocol and ended the call due to the language being used by the caller.

    • Initial Complaint

      Date:01/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get multiple emails every day about Cottonelle products.

      Business Response

      Date: 01/31/2024

      Hello - our internal IT team was not able to locate a user profile in our database with the email address that was supplied here. All users are able to self unsubscribe from future email communications by logging into their profile on our website: www.cottonelle.com, scrolling down to 'Subscriptions', unchecking what they no longer want to receive, or clicking the 'unsubscribe' link if they no longer want to hear from any of our brands. Users can also click on the 'Unsubscribe' button at the bottom of one of our emails. Note: it may take a few days to implement on the backend. Hope this helps!

    • Initial Complaint

      Date:12/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In my baby shower tons of people gifted me diapers. I used the huggies newborn snugglers on my daughter and it caused a really bad rash and erythema. Come to think about it initially opening the packaging I noticed a very strong chemical smell that came from the packaging and the diapers which i had mentioned to my husband but didnt think much about it. I regret using tje 3 packs i used because it caused a really bad rash on my daughter and redness to the point i couldnt change her diapers at all wothout her being jumpy and crying hysterically. I have never seen anything like this with my first born I cant even imagine how much pain my daighter was in. The rash progressively got worse after the 3rd pack, I consulted the doctor and was told to apply vaseline and breastnilk to the area for soothing. We had sleepless night from her crying in pain. I reached out to huggies via social media and provided all tge details. Huggies customer service called me and basically told me they cannot provide anything in return except a few coupons. I was very frustrayed They told me since the diapers were a gift no other diapers or compensation can be provided. She was not concerned about my daughter and her rash just basically taking the side of huggies. Huggies you need to do better in understanding parents and the amount of money that is spent on your products and the harsh chemicals that are burning newborns and babies. Products need to be tested to see what is the chemical that is burning the babies. I have sent pictures, the diapers, and the packaging that I can send over if needed. Coupons are not enough to compensate me for the amount of pain my daughter went through. Please call me ASAP with a better resolution to the problem or I can seek legal conusel. Thank you.

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 2nd time that I bought a three pack 160 2/ply 3 pack, and it is the second time the boxes are not glued on the side and look terrible. They are not torn, they are not glued. I shop name brand Kleenex for quality, yet I have *** disappointed. Not only is the price very high, but the quality management should be looked at.If Kimberly Clark is wondering why people go to store brands or other brands this is why. High prices, price gauging, and poor, poor quality. I am almost 80 years old on a fixed income (a low fixed income) and can't keep up with this poor quality and HIGH prices.

      Business Response

      Date: 07/25/2023

      Please know that our teams have extensive measures in place at our manufacturing facilities, and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, so it's not what we'd expect. Our team would like to assist ***** and help make this right. We will need her to contact us directly either by phone at ************** (Monday-Friday, 8:00am 5:00pm **), or online at: ****************************************. Thank you.

      Customer Answer

      Date: 07/26/2023

      I am rejecting this response because calling on the phone is virtually impossible. long waiting time, then line cuts off,  contact form does not have an area to state problems.  

      That is why I chose to file a complaint to the BBB.

       

      *****************************

    • Initial Complaint

      Date:05/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In my baby shower tons of people gifted me diapers. Yesterday I opened a Snug and Dry pack and put it in my diaper drawer. While opening the packaging I noticed a very strong chemical smell that came from the packaging and the diapers. I didn't think much of it since my baby always uses Huggies snug and dry. I did also notice that there was a different print on these particular diapers and the inside liner was blue. That night I proceeded to put one of the diapers on my baby. I noticed when I went to change his diaper, he had a little bit of a rash I put diaper rash cream as I normally would and dressed him. The rash progressively got worse throughout the day and at night. My baby was crying hysterically. I have never seen him in so much pain. He spent the entire night crying in pain. He had a very bad burn the entire diaper area, as well as bleeding and blisters in certain parts I have pictures. I immediately, took out all of the diapers from the pack from the diaper drawer, however, the entire diaper drawer now has that chemical smell. This morning I called Huggies customer service and reported the problem. I spoke to a representative named *************** #************. She was very nice caring and concerned. However all she offered me originally was a $15 gift card to replace the pack of diapers that I had to throw away. I then mentioned that I had to throw out all the diapers within the drawer due to the contamination of the strong smell so she upped the the gift card amount to $30. Huggies you need to do better. You need to test those diapers and see what chemical is burning babies and causing that foul smell. I have pictures, the diapers, and the packaging that I can send over if needed. $30 is not enough to compensate me for the massive burn that my baby suffered. Please call me ASAP with a better resolution to the problem or I will seek legal counsel. Thank you! ************************* ************.

      Business Response

      Date: 06/10/2023

      Hello - We understand that an agent has followed up with you recently on your complaint and has discussed the matter again and has sent you some additional coupons. If you have any additional questions, please do not hesitate to contact **.

      Thanks

      The Huggies Team 

    • Initial Complaint

      Date:05/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/04/23 Re: Poise Pads 3in1, Long Length Ultra Longue Maximum, *************************************************************************************************************** the underwear pants!

      Business Response

      Date: 06/10/2023

      Hello - thanks for contacting us about this issue about our pads slipping. Were disappointed to hear about this. Wed like the chance to learn more and see how we can help. When you have a chance, please give us a call at ************** (MondayFriday from 8am-5pm **) or online at: ***************************************** look forward to speaking with you. 

      The Poise Team

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2022 I contacted ********* Clark regarding a large box of Depends that I purchased. Over half of the box was defective. Kimberly Clark sent me a **** Loyalty Card for $47. I did not notice at the time that the card was already expired. I have contacted Kimberly Clark on several occasions to have the card reissued. The customer service representatives have refused to do so. I am on a fixed income; Depends are expensive and to be out that amount of money is a hardship for me.

      Business Response

      Date: 06/01/2023

      Thank you for your inquiry regarding the Bank Card issues of reimbursement for your product. Our consumer care team was in contact and resolved this issue on 4/24/23 with this consumer. We also followed up with coupons that were sent in the mail. If you have any additional questions regarding this transaction, please feel free to reach out to our ************* team at **************. 

      Customer Answer

      Date: 06/01/2023

      I am rejecting this response because:   I told the Kimberly Clark representative to not send coupons because  I cannot use coupons at ****** where i purchase their product in bulk; the cost per item is significantly higher at stores that accept coupons, eliminating any savings a coupon may offer.  In addition, Kimberly Clark has not addressed that I was sent an expired gift card!

      Business Response

      Date: 06/10/2023

      Hello - So sorry for all the confusion here! We left you a message on your voicemail this week. We have reissued your bank card! You should be receiving it within **** business days. Thank you for your patience regarding this matter. We value you as Depend consumer. If you have any questions regarding activation of the card, please do not hesitate to reach out.

      Thanks

      The Depend Team

      Customer Answer

      Date: 06/10/2023

      I have reviewed the business response and accept this resolution. 

    Kimberly-Clark Corporation is NOT a BBB Accredited Business.

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