Customer ReviewsforCHRISTUS Health

************************************** ** is a joke. Rude and uncaring staff. They make it pretty clear that if you don't have insurance, you are not worth anything. My son in law hasn't been able to eat or drink for a week. Its not a virus! Its more like an Ulcer. He knows he has to see a specialist but he was hoping the ** would help with something to help him eat since he is starving. All he got was the triage nurses to be smart ***** with my daughter who is pregnant, a nurse that did not care at all. Not even when my son ln law was having a reaction to the IV. He was sweating, red from the face and very anxious and the nurse didn't do ANYTHING to make sure he was ok. She looked at me like I was an idot because I was fanning his face since he was sweating so bad. Then she was trying to get his ** machine started and it would not even work. She left it alone and walked out and didn't come back in anymore. Another nurse came in and got it started but that other nurse didn't do a thing. The ** Dr. did nothing for him either other than labs, and nausea meds he didn't need since he was not nauseous. Then she asked him why he kept going to the **. Well, Dr. the ** is to help people in urgent situations. I would think that him not eating or drinking for a whole week is urgent. He lost 12 lbs in a week. He is starving and so if that's not an emergency then I don't no what is. Ppl is in the community already don't trust this hospital. Its sad that we don't have a hospital that really cares about us. They just care about our money. He doesn't have insurance so they feel they don't need to help him? His life is important just like everyone else. We are all equal! The last thing ppl need during a difficult, scary time is to go to an ** where you think they will help you and you get rudeness and no compassion. Word of mouth is everything and I want everyone to know that our hospital in *************** is not safe for any of us. Something has to be done! (Walked out of hospital)

I received an initial bill from Christus ********* and within one week was receiving calls for collection! Really!!!!!! This is insulting and very unprofessional.

I have 100% VA disability and preferred to Christus health in Shreveport, LA for cancer appointment on Jan 25, 2023. The Overton Brooks VA do not have oncologist on site so they prefer me to Christus Health on Highland Ave. The VA taking care of my bill payment but the Christus Health in Tyler, TX kept calling me almost every single day about overdue payment. I've contacted the VA and they said they already taken care of the bill for $254.00 and I 've called back Christus Health billing service, after 10 mins I call back after I talk to the VA. Somehow the Christus Health said their system is down but 10 mins earlier the system is not. I think they are very stingy and want to double dip even though the VA already taken care of my bill. I think it is very irritate and bother when they call me at work. If they are wise enough, they should contact the Overton Brooks VA shreveport LA main line telephone and connect to the finance or billing office. instead of calling me and for things already paid off by the VA hospital. 

I paid cash at the time of service for a scan. The person that checked me in stated that was all I owed. I have since received bills from them stating I owed an additional amount. I immediately called the billing **** and explained. I was told that it was a mistake and would be taken care of. Two months later I received an email stating it was my final notice and If I didn't pay, I would be turned over to a collection agency. I called again. Again I was told it would be taken care of. This is the second time this has happened with Christus - the first being several years ago. We will see if this truly does get resolved or if I have to take it to a higher authority.

This is my first step to file a complaint about how one family's experience for a very joyful occasion went during a *************** the most filthiest "Family Waiting Room" I can ever imagine for a hospital at Christus Mother Frances in *****, **. When I got off the elevator and reached the waiting room I immediately noticed that something was just wrong, the chairs and tables were dirty with crumbs or stains, the floor was sticky in spots and there were crumbs and pieces of trash on floor all through waiting room. They have at least 5 trash cans in waiting room and one in each bathroom that were all completely full and overflowing, literally trash on the floor! We just thought that they would clean in the morning but it never happened. Eventually we called and talked to a hospital operator and they just said to tell Nurse. Out of the 7 hand cleaning dispensers I tried only one actually had hand cleaner in it, none of the TVs worked. It was truly a horrible atmosphere to be in, I have never felt so disgusting in a hospital. The lighting was so bright all the metal trim around just seemed to ****** your skull and cause you to have a headache. We talked to another family that had been there for a while before us and they said they felt like they were in some "free clinic in the middle of nowhere" I have to agree! It was just an all around horrible experience for families that are waiting on something beautiful to happen.

This hospital has a horrible habit of NOT listening to its patients. They will discharge you without addressing main complaints and threaten to call security on you when you express concern. 3 weeks later, I went into cardiac arrest because of their lack of attention to the issue prior. They can’t tell an eye infection from COVID, which caused me to lose my right eye. By the time they sent an ophthalmologist in to consul, it was too late and I had to go to Houston. During another routine procedure, I was operated on without sufficient sedation. I was yelling and screaming in pain and the Physician’s Assistant DID NOTHING. He actually ignored my cries of pain and became increasingly agitated with me. He changed procedure midway through without consent. The procedure he switched to caused me to have to stay in the hospital the entire weekend in order to attempt the initial procedure from Friday. Prior to the procedure on Monday, patient Advocate Lynn ****** visited me so that I could complain about Friday. By the time I got to Outpatient Surgery, the charge nurse, Kristen, came to my bedside and was very aggressive and inflammatory. Patient Advocacy has done nothing but refuse to give me the last name of Kristen So that I could file a formal complaint with the Texas Board of Nursing. This hospital believes their policies supersede the state and that’s dangerous for patients. I do NOT recommend this hospital AT ALL.

Well they keep my son from seen his baby for all most a month when he was born the did what he told them not to and they put his name on the birth certificate and he called to ask them about it they don't want to talk to him about it they hang up the phone they keep hanging up on all of us I think they need to be looked into by someone because they are doing things that they should not be and have for a long time because nobody will do anything about it