Complaints

This profile includes complaints for OneShare Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OneShare Health

  1125 Executive Cir Irving, TX 75038-2522

  
• 

  OneShare Health

  23048 N 15th Ave Phoenix, AZ 85027

• 

  OneShare Health

  23048 N 15th Ave Phoenix, AZ 85027

• 

  OneShare Health

  23048 N 15th Ave Phoenix, AZ 85027

• 

  OneShare Health

  23048 N 15th Ave Phoenix, AZ 85027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were on OneShare for 3-years and never filed a claim. I opted to go back on my hospital insurance, and this took effect pretty quick and I cancelled my coverage with OneShare. the amount charged was ****** on 01/28/2025 and I called to cancel 02/03/2025. At this time I was told they do not pro-rate and reimberse any amount. I was instructed to contact billing, which I did and was told the same thing. Then was told to contact them through website for a reconsideration. Which I did and was informed they stuck to their decision to not reimberse anything since I did not contact them 10-days prior to the billing cycle which was 01/28/2025. I am now having insurance taken from my paycheck via new policy with my employer and have been charged for February in advance with no chance of ProRated reimbersement by One Share. Which is unfair business practice. "Do unto others as you would have them do unto you". Thus the reason for this review.

  Business Response

  Date: 02/10/2025

  Thank you for bringing your concern to our attention. We understand your frustration and want to clarify that the monthly contributions paid by our members are used to facilitate sharing with other members. As such, we have specific guidelines in place regarding refunds after contributions have been processed. Should you have any further questions, we suggest you to contact our Compliance Team for assistance.
  Thank you,
  OneShare Health

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a 5 year look back on medical records. 14 years ago I had a basil cell removed 14 years ago . More recent 14 years later later I had a a biopsy came back basil cell cost of biopsy &****** they refused to pay and I was stuck with the bill which I payed. There are so many complaints with this company and you people do nothing about this. WHY

  Business Response

  Date: 01/21/2025

  We acknowledge and appreciate you bringing your concerns to our attention. While you haven't formally used the OneShare Health dispute process, we would be willing to waive the timeliness requirements and allow you to file an appeal. Please let us know if you would like to have your issue considered by our Appeals Committee.

   

  Thank you, 

  OneShare Health

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   We were in contact with one source at least 10 times over the phone. All they say is they have a 5 year look back on medical records. I last had a basil cell removed 14 years ago and if you do the math does not add up and also the rudest people to talk to. If you take a look at all the problems this company has with mistreatment of subscribers should not be allowed to do business. Maybe they cant add or subtract but 14 is different than 5. Why with so many complaints and nothing resolved.

  Business Response

  Date: 01/22/2025

  Again, we are sorry that you are dissatisfied with our service. You may file an appeal if you wish to have your issue reviewed further. It might be helpful if we clarify again our rules for cancer. Our Member Guidelines state that cancer expenses are not eligible for sharing if any cancer has been present in the 5 years prior to membership. The Guidelines also contain other rules regarding the recurrence of prior cancers, as follows: "Any recurrence, reoccurrence, or metastasis of a prior Cancer, even if the prior Cancer was more than 5 years before the Members Active Date, is Not Eligible for Sharing."

  Thank you, 

  OneShare Health

  Customer Answer

  Date: 01/22/2025

  I am rejecting this response because:   ************ is a scam company if you look at all the complaints for not paying and all these people are stuck with large bills , its a crime they are smooth talkers they have a 5 year back. They twist there words and lie. Im not sure what the BBB can do , this is a waste of time . However they have several complaints turned in to BBB and nothing I have read helped anyone. Remember they are a **** company cannot beleave they get away with this.

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for OneShare health sharing in June of 2024. OneShare refused to cover a needed surgery to investigate the possibility of endometriosis. Despite the fact that endometriosis can only be diagnosed with surgical proof, OneShare denied coverage for my surgery on the basis that it was a pre-existing condition, resulting in me having to pay OOP over $35,000. I disputed this with medical evidence to the contrary. They continued to refuse. They then retroactively refused to cover several additional claims of mine, averring that they were also related to pre-existing conditions. I requested to cancel OneShare on 1/10/24. Hey refused to honor my request and stated they would close my account on 1/31, several days after the next billing cycle, forcing me to pay another 550 for a month of zero coverage. This company is deeply concerning as they claim to be Christian but act in absolutely no Christian manner whatsoever, Denying support and help to those in need and exploiting their subscribers. I strongly advise to beware of this nefarious company. It is truly the definition of a wolf in sheep's clothing.

  Customer Answer

  Date: 01/14/2025

  **************************************************************************************************************

   

  ***************************************************

  Business Response

  Date: 01/14/2025

  Thank you for contacting OneShare Health with your concerns and taking the moment to speak with us.  We understand your frustration and will review all relevant information to come to a resolution. 
  In the meantime, if you have any questions, please do not hesitate to contact our Compliance Team. 
  
  Thank you

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a 27 year old healthy female. Im self employed and the cost of private health insurance is wild, so I looked into different options for my family of 4. I found OneShare. My in laws also used them at the time which further persuaded me. I canceled after 6 months. Theyve also canceled now because of similar complaints. They dont help cover anything, even if they say they will. If you file an appeal/dispute, they will always turn it down and take months to do so. I have been going and back and forth with them for 8 months about an ** bill. They say it wasnt life threatening and I shouldve gone to urgent care, which I did and they have evidence of that, but are ignoring it. I am left with 3k in bills even though my deductible was $500. Hospitals and doctor offices will charge them at 3x the normal cost as though they are insurance, OneShare will deny any obligation in helping cover the bill, then you are left with an insane bill. You are better off paying cash because you will pay about 1/3 of what it wouldve been with a cash discount. Basic check *** for my toddlers cost $400, when it shouldve been $150. Bloodwork was over $400. A thyroid ultrasound was also over $450. One trip to the ** without any answers and zero testing was over $3,000. They are beyond useless and extremely rude to deal with. They are far from the ***************** they pretend to portray. Theyve had countless lawsuits against them. Please look into it. A quick ****** search will pull up so many. I shouldve done better research.

  Business Response

  Date: 04/19/2024

  Hello, 

  We apologize for any frustration. At this time, we have taken all information into consideration and have contacted our member directly with a resolution. We hope this determination is satisfactory.

   

  Thank you, 

  OneShare Health

  Customer Answer

  Date: 04/19/2024

  I just received this email from OneShare this morning. Im not satisfied with their response. Im glad theyre going to review it again, but it took them 8 months to come to a decision about an ER bill. They also didnt care or respond until they heard from you. 

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 26th 2022 I was involved in a motorcycle accident. I went to the hospital and found out I seperated my shoulder. On my membership guideline it is a 500 dollar visit. That's fine. I needed to have surgery, found out the price before hand and had to get pre approval from one share that it would be covered. They said it is covered under my guide lines. I had the surgery and then recived bills for over 35k$. I sent the bills to one share and it would be months in between with no contact from them. I was basically the middle man between the hospital and one share. After a year they paid out a few 1000$ but I was still receiving bills for 25k. It is 4/4/24 and I am still trying to get this resolved. The hospital has sent the remaining 17k to collections but have since placed it on hold after numerous calls and letting them know what is happening. My so called compliance manager for one share. Named ***************************** is extremely difficult to reach. I've called over a dozen times and have only spoken with her once and the hospital has reached out numerous time and never answers or returns the calls. They have no communication and if you just wait and do nothing so will they. You have to call every week to see what is happening and most of thr time you get the same response that it is being processed. But doesn't tell you what just your account. After doing my research and seeing the lawsuits agasint this company and complaints I felt like I should also do the same. I would have done it sooner if I had known this would have taken so long. Every time you talk to a representative they say things will be handled according to guidelines and I am well with in my membership guidelines. I don't understand how it can take over a year and half to be complete.

  Business Response

  Date: 05/01/2024

  Hello, 

  Our teams have been trying to contact our Member to come to a speedy resolution. We have and will continue to reach out to the member.  

  Thank you

  OneShare Health

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had one share health member id # ********** for about 2+ years originally paid $727 per month. Then it went to over $800 per month. I had cataract surgery on my left eye 8-30-2023 and on my right eye 9-6-2023 Dr. ************************* in ********* Tx. The surgery was a success. ************** and his staff did a phenomenal job. I did the prenotification as required by one share. Submitted all receipts and billing to them. I spoke with them at least 5 times and always got the runaround. They never shared one cent of my surgery. My agent told me it should have been 100 percent covered. This is a terrible company that takes the consumers money and never actually share in any reimbursement for any medical procedures. I canceled my policy3-28-2024 and will seek legal counsel in this matter. This company should not be in business.

  Business Response

  Date: 04/17/2024

  Hello, 

  Thank you for taking the time to answer our emails, we want to apologize for your frustration. Please know that we are working diligently to resolve this matter for you as quickly as possible. Please do not hesitate to reach out to our teams if you have any additional questions. 

  Thank you, 

  OneShare Health

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of OneShare since January 2023-Dec 2023. Before I bought into it I asked all the questions - what/when and how much was covered - especially for an emergency. They said emergencies were covered so I took the insurance. I know how costly emergencies were and that is why I wanted to be covered. I lost my job due to health reasons in 2022 and could not afford local insurance. I asked every question. I had an accident in July 2023 where I fell and broke my hand. When I called I asked where to go they said anywhere. I asked if there was a place affiliated to get in plan pricing, they said the good thing about them is there is no in network so I can go anywhere. They told me nothing else, I asked questions and they were positive on every answer..I had to see a orthopedic doc and again I asked who, they said anyone since there was no in network to worry about. I called the doc office to make an appt and they never heard of this coverage, they called OneShare then called mee back to explain I had no benefits for this event. First I heard of that!I called the plan and spoke to several people to explain that I was upset and I asked all the right questions before I purchased this plan. A manager got on and reviewed my initial phone call and then agreed to pay for this event. Now, this is March 2024 and I am receiving calls and bills....and just today I received a Patient Sharing Explanation of Sharing and it says that they will pay for nothing - zero. I am so upset. I have a call into them but they will not call me back. I just want them to pay, my fills are at least 1k. I had to pay for doctors visits, blood work, etc over this past year but this is the last straw. They have so many rules that there is no way that they will ever cover anything. For example: if you get an x-ray done only one person can see it - if they have a process of 2 people viewing the x-ray they will not pay. There is no hospital that is not going to have these x-rays rechecked. Same with blood work - IF you have bloodwork done they will only pay for it if the doctors office does all the analysis, they cannot send it off to another company. This is unheard of and of course you only hear of this when they do not pay so you are stuck. I pad them over 5k and they have NEVER paid anything - nothing!

  Business Response

  Date: 03/18/2024

  Hello, 

  We understand your concerns. Our teams have been in contact with you and all issues have been resolved.

  If you have any other questions, please reach out to our teams for additional assistance.

  Thank you,

  OneShare Health

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel membership since 12-14-23 yet they continue to bill me. I have an email dated 12-15-23 that my account will cancel ********. Yet they billed my credit card January 14. I called to make sure the account was closed and would not be billed further. They told me I would not be billed. I was billed again 2-14-23. I emailed them and they are saying the spouse on the account is still a member. I advised I called last month and was assured the account was closed and would not be billed further. Im waiting for a reply. I want a refund on the February payment. If you could help me in any way I would appreciate it. Thank you in advance.

  Business Response

  Date: 03/07/2024

  Hello, 

  We have sent an email to our member for additional information and awaiting response to better assist our member with their complaint. 

  Thank you

  OneShare Health

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid membership dues for a year on time every month . I have been trying to get a share request processed for months now with no luck . I have called and spoke to several different people and have submitted, share request form , itemized bill , corresponding codes , and statements with the amounts I paid out of pocket . They continue giving me the run around and I have not received any financial help whatsoever. If they arent going to help with cost sharing then I want a complete refund from all membership dues .

  Business Response

  Date: 12/05/2023

  Hello,
  Thank you for contacting OneShare Health regarding your concerns.
  We hope to have a resolution soon.
  We will be in contact with you directly as soon as we come to that resolution.
  In the meantime, please do not hesitate to contact our teams for assistance.
  Thank you,
  OneShare Health

• Initial Complaint

  Date:11/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have paid into one share since February of 2020 thru November of 2023. More than $16,000 has been paid into one share.May 25th 2023 ******** had an appointment with the Breast health center at ******* and ****** hospital in ******. When she arrived and was seen by the doctor she was told the leaking mass on her breast was a cancerous tumor. She was escorted directly to the ** and after being admitted, CT scans confirmed the Cancer. She was quickly admitted and taken directly to ICU where she spent the next 6 days then 3 additional days in a standard room before being discharged. After beginning to pay/share some of the hospital bills, without any notice, or any explanation, then not only stopped paying the bills but I have not been told they have taken back the payments made to date. ******** was to begin Chemotherapy treatments on June 9, Prior to her initial treatment, ********************* requested from One share an authorization to begin treatments, That was provided and approved by One share prior to the initial treatment. Now I just learned they are not paying and have said the treatments are not eligible for sharing. Again, no notice, no explanation. From May of 2023 to present, I have sent in at least 15 share requests with long letters explaining every detail possible about the sequence of events. Never once have any letters been responded to. In order to get any information I have to sit and call while to customer service person tries to guess at what is going on. Its almost always, "Its still in review" wait a little longer. These are classic stall tactics used by many of the scam companies masquerading as a legitimate business. The customer service person is always friendly but cannot answer to the real status and no one is available that can make any type decision. And, they claim to be **************** You have found ways to avoid paying the hospital cost but do the right thing and pay the previously approved Chemotherapy and cancer treatment costs.

  Business Response

  Date: 12/05/2023

  Hello,
  Thank you for contacting OneShare Health regarding your concerns.
  We hope to have a resolution soon.
  We will be in contact with you directly as soon as we come to that resolution.
  In the meantime, please do not hesitate to contact our teams for assistance.
  Thank you,
  OneShare Health

  Customer Answer

  Date: 12/20/2023

  One share has done exactly as they always do. No detailed information or response and simply add additional stall tactics. They say we will review and get back to you but never do. I send formal disputes for each of their sharing determinations that simply state, " Services submitted on the share request are not eligible for sharing" Again, no explanation just a form letter and another stall.

  Today I finally received a call from ****** who says she is the supervisor of the dispute area. She finally explained some details. She told us that during the 5 year cancer look back to see if there was any evidence of a pre-existing condition, that our PCP doctor had recommended a mammogram yet had not had one. That was 7-8 years ago and certainly was not why ******** got Cancer! 

  In late 2022, ******** had three separate teleconference consultation with One Shares own Clever health network doctors. They are the ones that misdiagnosed and misled ******** with an improper diagnosis of " classic post-menopausal breast cysts.". They never once suggested she see a specialists, never referred her for further evaluation, never suggested CT scans or Xrays. Nothing! Even after ******** made 2 followup calls for a total of three full consultations for the same issue. And One share says ******** didnt get a mammogram 7-8 years ago? 

  So I have asked to have an appeal of the one share decisions that we believe the be incorrect and against the guidelines. 

   

   

   

  Business Response

  Date: 01/03/2024

  Hello, 

  As we discussed on the phone, the next steps are being taking for a determination. 

  When that resolution is available, you will be notified. 

  Thank you. 

  OneShare Health

  Business Response

  Date: 02/28/2024

  Mr. and ***************, we are sorry you remain unsatisfied. Please know that your file has been thoroughly reviewed by multiple groups at different stages who have all reached the same conclusion. This is not a decision we take lightly. Sharing determinations are made based on the member guidelines, and we understand that this does not always result in the member's preferred outcome. Nevertheless, we seek always to apply those guidelines accurately and fairly. 

   

  Thank you, 

  OneShare Health

  Customer Answer

  Date: 02/28/2024

  I am rejecting this response because:   

  Your member guidelines says the following;

  Cancer:
  If a Member has never been diagnosed or received treatment for any type of Cancer, the
  diagnosis and/or treatment of Cancer is Eligible for Sharing if diagnosed after a 90-Day Waiting
  Period from the Members Active Date.
  If a Member is diagnosed with Cancer within the 90-Day Waiting Period, the diagnosis and treatment related
  to that specific Cancer, or recurrence or metastasis of that Cancer, are Not Eligible for Sharing.
  If a Member has been diagnosed with or received treatment for Cancer within five (5) years prior to the
  Members Active Date, all Cancer expenses are Not Eligible for Sharing.
  If a Member was diagnosed with or received treatment for Cancer more than five (5) years prior to the
  Members Active Date, diagnosis and/or treatment of a Members newly diagnosed Cancer, which is unrelated
  to any prior Cancer, are Eligible for Sharing after the 90-Day Waiting Period, if the following conditions are met:
  Member must provide Medical reports which indicate that, during the five (5) years prior to the Member Active
  Date, there was no diagnosis of Cancer; no ongoing treatment for Cancer; no future treatment was prescribed,
  recommended, or planned; and the Member has followed the guidelines for preventive screening of Cancer
  and the guidelines for a healthy lifestyle as recommended by the attending Physician.
  Limit for all Cancer is $500,000; each Incident cannot exceed the Maximum Limit Per Incident.

   

  ******** was never diagnosed with any type cancer prior to May 25, 2023 more than 2-1/2years beyond her membership date. She was NOT prescribed any type of cancer screening. It was SUGGESTED, by her PCP that she get a mammogram 7-8 years ago however Mammograms are NOT a prevention just a POSSIBLE detection method. They are prone to inaccurate readings both positive and negative.  The best approach would have been a thermal image however that was not suggested nor prescribed. Our contention is that ******** has had a very healthy lifestyle, healthy diet and continues to live a very Christian ***** She did not disobey any doctors orders she merely chose not to use Mammogram as a technique for detection. ******** has several friends that have had regular Mammograms and have developed Cancer that was not detected during a mammogram. Her PCP should have discussed this at length with ******** and discussed alternative methods of screening if he felt it was required.

   

   

  Business Response

  Date: 05/02/2024

  Mr. and ***************, we are sorry you remain unsatisfied. Please know that your file has been thoroughly reviewed by multiple groups at different stages who have all reached the same conclusion. This is not a decision we take lightly. Sharing determinations are made based on the member guidelines, and we understand that this does not always result in the member's preferred outcome. Nevertheless, we seek always to apply those guidelines accurately and fairly. 
  
  Thank you, 
  OneShare Health