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Business Profile

Hospital Supplies

McKesson Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for McKesson Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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McKesson Corporation has 34 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mckesson has refused to refund my account ( not account credit) for unauthorized credit card charges, and shipping my replacement items. I have spoke to numerous customer service reps including ********************* and *************************. The last being ************************* who advised me a supervisor would be reaching out to me. I have sent countless emails with no response. I need my items that were replaced sent to my business and I need a refund for the 2 new items Mckesson charged my account for.

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased several pieces of medical equipment through Mckesson salesman , several pieces of equipments were defectives, missing parts.after communicating w/ salesman, was sent return labels and directed the returns.I have been promising the * ********* refunds for over two years.

    • Initial Complaint

      Date:01/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is directed to the McKesson Corporation, acting in the service medical community as part of the distribution supply chain. In particular, McKesson ********************* an organization in ********* ** licensed as a Nonresident Wholesaler. McKesson Medical Surgical registered business location: ********************************************** ********* ** 18015.I ordered and purchased through the Walmart.com marketplace vendor MVS Discount Sales. Extract from web site Telfa DRESSING, TELFA STR 6"X3" 6'S(50/CT) KENDAL Now $7.85 was $16.05$16.05 Price when purchased online Buy now DRESSING, TELFA STR 6"X3" 6'S(50/CT) KENDALBuy now Add to cart DRESSING, TELFA STR 6"X3" 6'S(50/CT) KENDAL *Each sterile dressing individually wrapped in peel-open envelope *Ideal as primary dressing for lightly draining wounds *Bonded on both sides with perforated non-adherent film; can be cut to fit any shape without separating *Bonded on both sides with perforated non-adherent film; can be cut to fit any shape without separating The expectation was that the needed medical dressing (50/CT) would be received as advertised and order per walmart.com site walmart.com/ip/DRESSING-TELFA-STR-6-X3-6-S-50-CT-KENDAL/665816625 But in fact, a solitary medical dressing was received. It is a challenge to me how a company that promotes corporate responsibility would engage in this sham. Any reasonable party would know that the need for Telfa Non-adherent Pad is in the care or wounds and post-surgical care. This requires multiple dressing changes during the day.The question confronting me based on the action of McKesson acting as agent for MVS Discount Sales was this a bait and switch or gross carelessness in processing the order.I identified McKesson role in this engagement from *** shipping documents.Attachments are: Order/Packing Slip and Vendor sales advertising

    • Initial Complaint

      Date:01/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RECENTLY I USED THE MCKESSON BRAND BANDAGES PROVIDED BY A LOCAL MEDICAL OFFICE. THEY ARE A SUBSTANDARD PRODUCT THAT ARE VERY DIFFICULT TO OPEN WITHOUT TEARING THE BANDAGE AND HAVING TO USE ANOTHER ONE OR TWO OR THREE MORE. I FEEL THIS IS DONE PURPOSELY SO THAT IT IS NECESSARY TO USE THREE OR FOUR WHEN ONE SHOULD SUFFICE. THIS IS ESPECIALLY THE CASE FOR A 70 YEAR OLD SENIOR CITIZEN LIKE MYSELF WHO DOES NOT HAVE THE SAME FINGER STRENGTH AND DEXTERITY I HAD WHEN I WAS YOUNGER.

    McKesson Corporation is NOT a BBB Accredited Business.

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