ComplaintsforBluefire Insurance
Insurance Agency
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed claim ELCA24-0000246 on February 20th then relayed this info the auto repair shop. On February 22nd, they sent damage photos along with their estimate to Bluefire with February 26th as a target to start repairs. By February 28th, Bluefire never followed up. On February 29th, I received an email from claims supervisor ***************************** claiming no damage photos were received but upon receipt they would move forward with repairs. Attached to that email was a letter declaring my vehicle a total loss. Both my dealership and the shop ensured me that they sent photos on Feb 22nd and 28th but would resend if necessary. I told ******* photos were sent to my claims adjuster **********************************************. ******* agreed to follow up. I called and sent emails to both ******* and ******* on March 4th and March 5th and received no response. On March 6th at 9:53am PT ******* confirmed receipt of the photos via phone but needed an incident statement from me along with the first two pages of my lease agreement. I previously gave a statement on February 20th but cooperated in good faith. ******* then confirmed that Bluefire would send paperwork and funds to the autobody shop within 24 hours. On March 8th 1pm PT, I called the shop for an update and nothing had changed. On March 11th, I received an email from ******* asking again for damage photos, filing of a police report and the name and number of the person I visited on the date of the incident. ******* claimed he knew nothing, and his supervisor ******* requested the information. I called ******* on the number ******* provided me which was different from ******** email signature. On March 12th, ******* stated via email that my claim was referred to a Special Investigator because I didnt provide my claim or damage photos in a timely manner which is untrue. He never returned any of my calls. I then called ******************* from Allied Universal, and was unable to contact him so I sent an email and have yet to receive a response.Business response
03/25/2024
We apologize for any delays while we investigate this claim. At this time, there is a statement scheduled for 3/27Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Claim TXOA24-0000328 It look like my complaint is the same as others. Filed a claim for a minor accident at the fault of their client, after weeks of back and forth and not answering my calls they tell me that they cannot reach their client! Their solution was to repair the damages myself and bill them; with the possibility of reimbursement. Are you kidding me, what a scam! Looks like this is the only way they conduct business. I refuse to pay for their clients mistakes, they letter sent does not even fully state the reasoning that was explained to me. The letter is just enough to hold up in court! How do scammers sleep at night, we work hard for our money and have to suffer on behalf of their clients because they cannot reach them? How is this legal, it is a disgrace people act this way. The damage may be minimal to my car but I still have to pay a lot to fix it. This is ridiculous to have to go to theses measures to force someone to be decent. Seems that this is just another day at this company, spitting out the same reasoning over and over. I can see how they have such a low rated company. Horrible experience with this company.Business response
03/22/2024
We apologize for the inconvenience that you have experienced. We are unable to move forward with the claim without the cooperation of the Insured.
Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2022, my car was hit in the back by another driver with two peoples inside So, I made a complaint at the driver in fault insurance company. The insurance company pay all bill excepted the medical bill for my kid. For pay the medical bill, the insurance Company request the W9 form which can only be provided by my health provider, by health provider they mean clinic or hospital and I let my provider know about this form requested (See attached email from 02/23/2023) On 03/08/2023, I called my provider see if the balance was pay off, but they said not and gave me his phone number with person of contact asking me to pass it on to the insurance company and I do (See attached) On 03/09/23, I go email from the insurance company who promise reach out directly my provider with the number provided (See attached) As you can see, through our email exchanges, the insurance Company acknowledges that they will be responsible for paying the remaining balance provided once they get the w9 form and from email dated on 02/23/2023, they starting have already reached out the health provider for requesting this form. So, after my exchanges with the insurance company, in my end, I have done all I have to do. But, surprise, on February, 12, 2024, I get a letter from a debt collector starting there is a remain balance of $ 662 I have to pay to a medical company. After called the Debt collector and the health provider, I saw the the insurance company never pay the balance they owe. On February 2024, I reached out again the insurance company for let him know the bill was not pays but at this time they did not answer When I write to this company it tires me too much before responding and sometimes never responds so through this complaint the only thing, I want is for them to pay the remaining amount because I don't want the deb collector contact my credit report for unpaid balance I did not owe You can see all documents showing our conversationBusiness response
03/15/2024
We apologize for any inconvenience that you have experienced. The adjuster has emailed you proof of payment. If there are any additional items, please contact the adjuster directly.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Claim#TXOA24-0001868, I have filed a claim with Blue Fire Insurance for an accident that happened on 03/02/2024 I called to speak to the Claim Adjuster *********************************** and reported my claim, I was provided with this number ************* to contact him, after speaking with him the one time I cannot get intouch with anyone at this insurance company regarding my claim. I have tried calling ************* which is the only number for the business, emailing and have left voice messages. I cannot afford to have this happen. I have people breathing down my neck wanting answers because I still owe on my car and they need to know if it is totaled. I cannot believe this is insurance company is getting away with this. My car is the only vehicle in the accident and I have medical bills. What can I do to get this resolved. I desperately need assistance with this matter. I will send whatever documents I have please just let me know what is needed. I tried calling again today and again no one is available to take my call. I left a message requesting a call back but I do not see this happening. I am furious that I paid my monthly payments for coverage and to no avail I am not able to get the assistance needed from this company. BlueFire is the epitome of, and a textbook definition, of why the public in general doesn't trust insurance companies. Unless their victims have deep pockets to afford legal fees to contest these practices, and I'm sure most don't, they will continue to prey on those weaker than them. Any assistance the BBB may provide would be much appreciated!Business response
03/13/2024
We apologize for any delays as we investigate the claim. *********** spoke with you 3/11/24 to discuss the loss and the next steps.Customer response
03/19/2024
I am truly concerned that they will not provide the coverage I paid for, I have received calls from the Dealership complaining that Bluefire never pays out like they should and it takes months to actually receive the check from them, and they are letting me know ahead of time that I will be liable for what they do not cover. I was doing good to make my car payment before now I will be expected to make a double payment if I get another car, which I will have to do because I have to have a way to work. I will be working solely to have a vehicle and keep full coverage on it. I cannot believe the trouble I've had with this insurance company and they are taking their time about it all. The worst thing about it is that I had the amount owed down to less than $8,000.00. They really should not be allowed to be in business they way the cheat the people that trusted them. I cannot understand how they are getting away with this awful service they provide. Then *********************** told me I have to pay a $500 deductible, I am so disgusted with them once this is done I will definitely be looking for new insurance and do more research before getting it. This is just unacceptable. In response to *********************** calling me on the 11th of March, that was later in the day after I filed my complaint and he had no information to provide to me except my car was supposed to be picked up from the tow yard. I am just sick over this whole thing I have not slept well since I found out how they cheat and scam people.Customer response
03/28/2024
I am rejecting this response because:
I am truly concerned that they will not provide the coverage I paid for, I have received calls from the Dealership complaining that Bluefire never pays out like they should and it takes months to actually receive the check from them, and they are letting me know ahead of time that I will be liable for what they do not cover. I was doing good to make my car payment before now I will be expected to make a double payment if I get another car, which I will have to do because I have to have a way to work. I will be working solely to have a vehicle and keep full coverage on it. I cannot believe the trouble I've had with this insurance company and they are taking their time about it all. The worst thing about it is that I had the amount owed down to less than $8,000.00. They really should not be allowed to be in business they way the cheat the people that trusted them. I cannot understand how they are getting away with this awful service they provide. Then *********************** told me I have to pay a $500 deductible, I am so disgusted with them once this is done I will definitely be looking for new insurance and do more research before getting it. This is just unacceptable. In response to *********************** calling me on the 11th of March, that was later in the day after I filed my complaint and he had no information to provide to me except my car was supposed to be picked up from the tow yard. I am just sick over this whole thing I have not slept well since I found out how they cheat and scam people.
Business response
04/04/2024
The payment was issued to the lienholder on 4/2/24Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CAN24-0001105 I was Tboned by one of your drivers I called and made the claim the person said she would accepting responsibility since she admitted to hitting my car. I keep calling the number you guys have and no answer ever time I call it says Im number one in line and have waited multiple times for over 40 minutes what kind of company are you guys running that you cant seem to keep your guys s*** together please contact me back and lets move forward with you guys paying my car and paying for my back and neck injurys I have going on I have been going to a chiropractor he has put me on work leave for the next 3 month so I need some type of compensationBusiness response
03/13/2024
We apologize for any inconvenience. The supervisor spoke with you today and explained that there is not coverage for this accident.Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Claim number ALE24-0000749 adjuster ***********************************! I wrecked my car on 2-20-24 by hitting a deer filed my claim that night and didnt hear from an adjuster till 3-5-24 in which he was very rude and offered no help its going on 3 weeks without a car Ive never waited on an insurance company this long not to mention Ive been paying for rental cars out of pocket!Business response
03/15/2024
We apologize for any inconvenience that you have experienced. Thank you for providing photos of the vehicle. Once the adjuster has completed the estimate, we will be in contact to review the estimate and repair process.Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was involved in an accident on 1/30/2024. The driver of the other vehicle was ticketed and deemed at fault at the scene of the accident. It took a few weeks to get the crash report and finally find out what insurance the other guy had, it turned out to be old American indemnity, I called them because they hadnt contacted me. I was routed to bluefire insurance, they told me that they had tried to call and nobody answered, which was untrue. At this time, they finally take the statement from me and the driver of the vehicle. They said theyd call back, never did. I called countless times, being the first in the phone queue, yet was on hold for over 40 minutes. I tried the next day, finally talked to someone who said my vehicle was deemed a total loss based off of JUST pictures. Even though Im still driving it around and the vehicle is fine. Its certainly couldnt be deemed totaled through just the photos. The man on the phone then told me that Id be receiving a call from the adjuster the next day to let me know where to take the vehicle for inspection and how much money they would give me for the totaled vehicle, this was again false, nobody called. I have been calling ever since and most recently I was transferred to the adjuster, nobody answered when I was transferred and a recording told me Id dialed the wrong number. I looked up the company at this point and everyone online says this company is a SCAM! Someone needs to put an end to this. I need my case settled!! My vehicle needs to be looked at by a mechanic before deemed a total loss! And most importantly, I need this company to give me the money Im owed for their insured driver crashing my vehicle. I dont wish to get an attorney but thats my next step.Business response
03/12/2024
Please provide your claim numberInitial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
TXHS23-0004334 Unreimbursed Rental Car Expenses 3/6/24. Kindly return GEICOs calls and messages they have been unable to reach Blue Fire Insurance in several business days.The auto body completed the repairs over 2 weeks ago but will not release the vehicle due to unpaid repairs that they have submitted to Blue Fire Insurance Company about 4 weeks ago.I am unable to gain possession of my vehicle without that completed payment.I was forced to return my rental car to Dollar Rental on 3/6/24 due to extension limitations. Now I am without any transportation.Business response
03/15/2024
We apologize for any inconvenience you have experienced. We spoke with the body shop and they confirmed they received payment last week.Customer response
03/15/2024
I am rejecting this response because: rental reimbursement remains unpaid as well as unknown non-covered damages?Business response
03/20/2024
The adjuster has been in contact to discuss.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got in an accident and have full coverage. I was told that an adjuster would be reaching out to me. No one never reached out to me. Ive called multiple times and they gave me my adjuster contact information. Ive been calling and leaving messages. No one never returned my calls. This is been by far the worst experience ever. My next step is getting an attorney, because this is ridiculous. No type of communication is being done. What am I paying blue fire for if theyre not going to be there when I need them to.Business response
03/05/2024
Please provide your claim or policy number so we can locate your file.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was hit by one of their clients a few months ago, I had to get a rental car while my car was getting repaired. I am now unable to get reimbursement because I cant get in contact with the adjuster assigned to my case. My claim number: TXHS23-004682. I still have around $2000 that havent been reimbursed.Business response
03/04/2024
We apologize for any inconvenience that you have experienced. The rental invoices have been reviewed and the adjuster called you to review reimbursement.
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Contact Information
Customer Complaints Summary
257 total complaints in the last 3 years.
93 complaints closed in the last 12 months.