Business ProfileforTropic Island Pools

I hired Tropic Island Pools to build a pool, spa and outdoor living space with a Kitchen. This included a 3 year warranty. They put water in the pool on July 3rd, 2023. There are current warranty issues that are unresolved and the owner will not respond. I have taken action myself and hired other contractors to finish the punch list and warranty. I still have 2 pending items to complete and would like Tropic Island Pools to finish. Working with this company was one of the most stressful and terrible experiences I have ever had. There was a lot of rework due to terrible communication, lack of project oversight and poor planning. You have to argue about the incorrect installations and fight about who pays to fix it. When works is not correctly installed they refuse to correct it until you pay them or sign a change order agreeing to pay for these mistakes. Here are a few examples, 1. Retaining wall installed too low, grade was above the pool line, charged $1,200 to raise it.2. Kitchen retaining wall leaked water thru it, eventually hired another contractor to fix it. My cost was $4,500, ***** did send me a check for $1,000 to help.3. Charged to re-grade the backyard due to not correctly done the 1st time, $1,000. After the initial grading, I was informed it was safe to repair the sprinkler system from the initial dig. then, after the regrade they had to be repaired again.4. No polishing or coating of the countertops was included, they came out totally raw and unfinished, made me pay $1200 for this.5. Tore the drainage out of my flowerbeds to run the electrical, cost was $3,000 to repair.6. Only included 100' of drain piping in the estimate, actual footage was nearly 300', made me pay the difference of around $5,000.I've been afraid to write this because I was worried they would not honor the warranty. I request the final 2 items to be corrected and uphold the remaining 2 years of warranty.1. Repair filter cartridges 2. Correct tile on step in spa