Business ProfileforPinnacle Propane, LLC

"Frustrating" is one word that comes to mind and that's putting it mildly. I need a buried propane tank relocated on my property due to upcoming construction. Pinnacle sent me a bid that I agreed to and the field rep said someone would call in a day or so to put me on their schedule. A week passed with zero calls. I begin calling them, which started a progression of excuses and avoidance on their part. First was ' I'll have so & so call you back. Then it was "the backhoe is broken down", next it was "I don't see the paperwork, let me contact the field rep and I'll call you back." Next it was "the person handling the request is gone and won't be back until Monday and I'll leave a note and have her call you. No call back from anyone at Pinnacle, ever! I tried again this morning, the rep stated the lift crane was down as well and they're working to borrow equipment located in *****, **. Asked to speak to a manager and was told "he's in a meeting, I can have him call you when he is finished." Replied, "I'll call you back in 30 minutes." Big mistake. I called back and was told they would have to call me back as the person I spoke to was unavailable. I don't understand how a business that provides critical services is soo nonchalant and unconcerned... IF Pinnacle Propane wants to repair its image with their customers, then vast improvements are needed.

Thank you so much for taking the time to share your experience with us. I am happy to see that we were able to get your request resolved on 5/30. I want to assure you that I have forwarded your feedback to our Operations Team and I sincerely apologize for the lack of timely communication. We strive for clear communication daily however we will always do our best to continuously improve in this area given your feedback. I look forward to continuing to have you as a customer with us and to having the opportunity to improve your experience moving forward.