Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/222, we paid $98 to apply for a rental property through *********. Once we submitted the application at around 2:45 pm, received an email about an hour later to complete the application as it seemed we were missing a few documents (utility bill for proof of address). Within 50 minutes of the "reminder email" to complete our application we received a rejection email stating that our SafeRent score did not qualify us to rent. According to them, our score was extremely below their lowest score. However, this seems very strange as we have been very diligent about our credit as we are in the process of searching for a home to purchase and obtaining a loan. We are very familiar with all activity on our credit, never have been late on rent or previous mortgages, 0 collections, never had an eviction and no money due to any previous landlord. No criminal history either. My first thought was that they wanted to deny use because we are a same sex married couple. I am not accusing, just sharing my first reaction. We are well aware of our credit scores as well which are not perfect, but acceptable. We are in the process of obtaining a report from SafeRent although obtaining ones means you have to mail or email a copy of your social security card and drivers license and use a pdf request which seems to be an outdated, unsafe way to submit a copy of your credit report. We do understand that SafeRent may use their own scoring algorithm but the source of information comes from the credit reporting agencies. There should be a deep investigation made into this company as a lot of people could be homeless because of their shady practices. Even their responses to these complaints are the same form letter response over and over.

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 5, 2022/11/18) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC 4600 Regent Blvd Suite 150 Irving, TX 75063 11/18/2022 Re: BBB Complaint ******** - ******** *********** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 11.4.22 an SRS client (FirstKey Homes Phoenix A) ordered a screening report on Ms. ***********. On 11.7.22 SRS received this BBB ******** complaint. On 11.10.22 SRS attempted to contact Ms. *********** by phone about her complaint, in order to explain that SRS plays no role in the decision process of the application, and to explain that prior to sending her a copy of her report we are required by the FCRA to first obtain appropriate identification documents. A voice message was left advising Ms. *********** of the direct phone number to reach the SRS Compliance Coordinator. On 11.11.22 SRS made a 2nd attempt to reach Ms. *********** by phone. SRS does supply consumer report copies, after appropriately identifying the requestor, and the reports are offered to be sent by USPS or by verified email address, whichever the consumer may prefer. Consumer report copy requests are completed timely, within 3 business days of the request. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call 1-877-322-8228. If the consumer would like to request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at 1-888-333-2413 to be authenticated. If a CFD is requested and the consumer would like to dispute any information or records within that disclosure, SRS would be happy to open a dispute on the consumer's behalf. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:10/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 10/12/22 I applied for a rental property through a rental agency and they stated that they use Safe Rent Solutions as a scoring model on renting. I was provided an "adverse action" letter with no explanation. I have perfect rental history and fair credit. This model should not be able to deny me housing based off whatever they deem fit. Information reported appears to be inaccurate.

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/22) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC 4600 Regent Blvd Suite 150 Irving, TX 75063 10/22/2022 Re: BBB Complaint 91690301 - ***** ****** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 10.11.22 an SRS client (FirstKey Homes Kansas City B) ordered a screening report on Ms. ******. On 10.15.22 SRS Received a CFPB Complaint - XXXXXXXX . On 10.17.22 SRS attempted to contact Ms. ****** via phone, no answer, left a voice mail message to call SRS back and provided the compliance department direct phone number. On 10.17.22 SRS received this BBB complaint. On 10.17.22 Ms. ****** contacted SRS compliance directly via phone. SRS advised Ms. ****** on SRS's role in the screening process, advised that SRS plays no role in the application decision itself, reviewed her reports with her over the phone, submitted a landlord dispute per her request and entered an order to send Ms. ****** a consumer report copy ( CRC). On 10.18.22 SRS sent the CRC to Ms. ****** to the email address on file, per her request. On 10.18.22 SRS sent landlord dispute results to Ms. ****** by USPS. On 10.19.22 SRS attempted to contact Ms. ****** by phone to provide dispute results verbally. No answer left voice message to call SRS back. On 10.20.22 Ms. ****** contacted SRS by phone. SRS advised dispute results and answered general questions for Ms. ******. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call 1-877-322-8228. If the consumer would like to request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at 1-888-333-2413 to be authenticated. If a CFD is requested and the consumer would like to dispute any information or records within that disclosure, SRS would be happy to open a dispute on the consumer's behalf. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I found this information before I applied to 2 different homes over the last 3 months. ****** and First key. Smh it's disgusting that they are taking people money. You get denied within hours with no reasoning why. I literally been on the phone going back and forth between First Key homes and Safe Rent trying to figure out why I was denied. Talked to multiple reps and still never got an answer. And when I was told it was no reason to be denied for the home. Totally confused and feeling ripped off. Asked what the qualifications where to be told they couldn't tell me all they could say is I didn't meet the qualifications. Smh make it make sense. Totally unprofessional and I would beware of any company using safe rent.

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/22) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC 4600 Regent Blvd Suite 150 Irving, TX 75063 10/22/2022 Re: BBB Complaint XXXXXXXX - ******* ****** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 2.7.15 an SRS client (Landmark at Mountain View) ordered a screening report on Ms. ******. On 8.10.22 an SRS client (Tricon Residential Atlanta-A-JV) ordered a screening report on Ms. ******. On 10.4.22 an SRS client (FirstKey homes Atlanta A) ordered a screening report on Ms. ******. On 10.5.22 Ms. ****** contacted SRS by phone requesting a consumer report copy (CRC) and denial reason. Reports reviewed over the phone with Ms. ******, and a CRC was ordered to be sent to her email- per her request. On 10.6.22 SRS sent Ms. ****** her CRC to e-mail on file. On 10.7.22 Ms. ****** contacted SRS by phone regarding an incorrect address alert reflecting on credit report. Ms. ****** requested to dispute the address and was directed to contact Equifax directly and provided their contact information. Ms. ****** was advised that the decision criteria is set by the management companies and SRS plays no role in the application decision itself and that screening fees are paid to the property, not to SRS. On 10.10.22 SRS received this BBB complaint - XXXXXXXX. On 10.17.22 SRS attempted to reach Ms. ****** by phone regarding the complaint received. No answer: left message to call SRS back and provided direct number to compliance. On 10.19.22 SRS made a second attempt to reach Ms. ****** by phone regarding the complaint received. No answer: left message to call SRS back and provided direct number to compliance. On 10.21.22 SRS made a third attempt to reach Ms. ****** by phone regarding the complaint received. No answer not able leave voice message did not provide option. Ms. ****** should contact our Consumer Services at X-XXX-XXX-XXXX, so that we may assist her regarding her complaint. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If the consumer would like to request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at X-XXX-XXX-XXXX to be authenticated. If a CFD is requested and the consumer would like to dispute any information or records within that disclosure, SRS would be happy to open a dispute on the consumer's behalf. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been denied housing twice because of inaccurate reports about my credit from this company. They say it will take 30 days to remedy this and I don't have 30 days to spare when it comes to my lease ending and needing a place to live.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/10/11) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC 4600 Regent Blvd Suite 150 Irving, TX 75063 10/11/2022 Re: BBB Complaint XXXXXXXX - ******** ****** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 9.26.22 an SRS client (FirstKey Homes Nashville A) ordered a screening report on Ms. ******. On 9.28.22 an SRS client (Progress Residential - Nashville) ordered a screening report on Ms. ******. On 9.28.22 Ms. ****** contacted SRS by phone regarding the denial of her application. The SRS agent reviewed the reports provided with Ms. ****** and advised her on the role that SRS plays in the screening process as well as the dispute process. Ms. ****** requested a credit dispute which SRS submitted to Equifax on her behalf. On 9.29.22 SRS received this BBB XXXXXXXX complaint. On 9.29.22 SRS attempted to contact Ms. ****** by phone and left her a message to call to discuss her complaint. On 9.30.22 SRS made a 2nd attempt to contact Ms. ****** by phone and left her a message to call to discuss her complaint. On 9.30.22 Ms. ****** contacted SRS by phone. The SRS Agent explained that Equifax has up to 30 days to provide results on her dispute. The agent reviewed the reports with Ms. ****** and submitted an additional credit dispute for Experian on Ms. ******'s behalf. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call 1-877-322-8228. If the consumer would like to request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at X-XXX-XXX-XXXX to be authenticated. Sincerely, SafeRent Solutions, LLC.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel overwhelmed in dealing with this company. They make it very difficult to dispute an item with them on my credit report that are inaccurate. I paid an application fee and deposit on a home upfront. They denied my application and couldn't explain their scoring model very well. I would like to know how my saferent score was calculated and I would like to know what my saferent score is. I have to now wait 30 days in order to receive my deposit I made on a home. The application fees were paid. I'm not satisfied.

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/10/11) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC ************************** ******, TX ***** 10/11/2022 Re: BBB Complaint ******** - ****** ******** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 9.20.22 an SRS client (******** *********** - Memphis) ordered a screening report on Ms. ********. On 9.22.22 Ms. ******** contacted SRS by phone regarding her SafeRent Risk Score. SRS educated Ms. ******** on what types of items contribute to the tenant screening score and how the consumer can request a Consumer Report Copy (CRC). Ms. ******** did request a CRC, which was sent to her email address on file, and SRS also initiated a credit dispute with Experian on Ms. ******** behalf. On 9.26.22 SRS sent Ms. ******** her Experian results via USPS. On 9.27.22 SRS received this BBB ******** complaint. On 9.30.22 SRS Agent attempted to contact Ms. ******** to verify that she had received her Experian dispute results. As of this date, there has been response or further contact from Ms. ********. If the consumer would like to request a copy of their Credit Report, they may place an order online from: **********************, or call **************. If the consumer would like to request any additional disputes or request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at ************** . Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied for a rental home with 4 different agencies within the past month and I have been denied by them all. The Reason that has been provided by all agencies were due to Safe Rent Criteria not being met. I have a good credit score, make well above the rental income criteria and yet I am still being denied. I have called Safe Rent and offered to work with them and provide any documentation that may be needed in order for us to obtain an approval from their reporting agency. Safe Rent told me that the denial is from the leasing agency and Safe Rent does not render approvals or denials, they only report the credit information that is populated within their system. I believe that Safe Rent as well as the rental agencies in my area are taking advantage of people. My last denial occured four hours after I submitted the application. What information can be obtained in a four hour window? I have paid well over $1000.00 in application fees that unfortunately I am not able to get back. I have sent numerous emails to each rental agency begging for a chance to rent their property. Noone should have to endure the stressful situation that is occuring in today's market as it relates to renting a home. It is ashamed that houses are sitting empty for several months and the potential tenants have to live in a hotel or sometimes on the street because the Credit and rental agencies take their money, run their credit and instantly deny overly qualified people that just want to be able to provide a home for their children to live in.

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/09/29) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC **** ****** Blvd Suite *** Irving, TX XXXXX 9/29/2022 Re: BBB Complaint ******** - ******* ********* Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 8.20.22 an SRS client (Progress Residential - Memphis) ordered a screening report on Ms. *********. On 8.23.22 Ms. ********* contacted SRS by phone regarding the denial of her application and her report was reviewed with her over the phone. On 8.31.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.3.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.3.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.12.22 an SRS client (Hedgerow) ordered a screening report on Ms. *********. On 9.16.22 an SRS client (FirstKey Homes Memphis C) ordered a screening report on Ms. *********. On 9.19.22 SRS received this BBB XXXXXXXX complaint. On 9.21.22 SRS attempted to contact Ms. ********* by phone to better educate on SRS role and ensure everything was correct on her report. Agent left a voice message to contact SRS. On 9.22.22 SRS made a 2nd attempted to contact Ms. ********* by phone, and left another voice mail message for her to contact SRS. On 9.22.22 Ms. ********* contacted SRS by phone but due to a poor connection the call was dropped. On 9.22.22 SRS attempted to contact Ms. ********* by phone due to the previously lost call. The agent left a voice mail message advising Ms. ********* on the number to reach out directly to SRS Compliance Coordinator. On 9.23.22 SRS reached out to Ms. ********* by phone and advised her regarding the role that SRS plays in the screening process. Ms. ********* requested a copy of all recent screenings. On 9.23.22 SRS completed Ms. Westbrooks request for her consumer report copies. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If the consumer would like to place a dispute for any items in her Consumer File Disclosure ("CFD") she may contact SRS Consumer Services at X-XXX-XXX-XXXX. Sincerely, SafeRent Solutions, LLC Consumer Response /* (3000, 7, 2022/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am awaiting the documents from safe rent. The your lady that I spoke with was very helpful but I believe that the credit as well as renters information should be updated. Their was negligence from all parties, safe rent as well as the leasing agency. Multiple tenants have expressed their concerns for issues as such which is troubling and should be a major concern for these companies. Once the information has been updated and all issues pertaining to the incorrect documentation that was provided by Safe Rent to the leasing Co.has been addresses and clarified, I will then accept the response. Until then I am not satisfied and we are still having the same issues with new leasing agencies. Business Response /* (4000, 9, 2022/10/13) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC **** ****** Blvd Suite *** Irving, TX XXXXX 10/13/2022 Re: BBB Complaint 91684354 - ******* ********* Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 8.20.22 an SRS client (Progress Residential - Memphis) ordered a screening report on Ms. *********. On 8.23.22 Ms. ********* contacted SRS by phone regarding the denial of her application and her report was reviewed with her over the phone. On 8.31.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.3.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.3.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.12.22 an SRS client (Hedgerow) ordered a screening report on Ms. *********. On 9.16.22 an SRS client (FirstKey Homes Memphis C) ordered a screening report on Ms. *********. On 9.19.22 SRS received this BBB XXXXXXXX complaint. On 9.21.22 SRS attempted to contact Ms. ********* by phone to better educate on SRS role and ensure everything was correct on her report. Agent left a voice message to contact SRS. On 9.22.22 SRS made a 2nd attempted to contact Ms. ********* by phone and left another voice mail message for her to contact SRS. On 9.22.22 Ms. ********* contacted SRS by phone but due to a poor connection the call was dropped. On 9.22.22 SRS attempted to contact Ms. ********* by phone due to the previously lost call. The agent left a voice mail message advising Ms. ********* on the number to reach out directly to SRS Compliance Coordinator. On 9.23.22 SRS reached out to Ms. ********* by phone and advised her regarding the role that SRS plays in the screening process. Ms. ********* requested a copy of all recent screenings. On 9.23.22 SRS completed Ms. Westbrooks request for her consumer report copies. On 9.26.22 SRS Sent Ms. ********* a consumer report copies via e-mail. On 9.27.22 SRS sent the Experian dispute results to Ms. ********* via USPS. On 9.29.22 SRS responded to the BBB Complaint On 10.3.22 SRS received this BBB Notification that the consumer did not accept our previous response. The consumer is still waiting for bureau dispute results, which can take up t0 30 days per the FCRA. On 10.11.22 Upon receiving dispute results from Equifax, the results were immediately sent to Ms. ********* via USPS. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If the consumer would like to place a dispute for any additional items in her Consumer File Disclosure ("CFD") she may contact SRS Consumer Services at X-XXX-XXX-XXXX. Sincerely, SafeRent Solutions, LLC Consumer Response /* (4200, 11, 2022/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am awaiting a resolution from the dispute that safe rent submitted on my behalf. Business Response /* (4000, 15, 2022/11/07) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC **** ****** Blvd Suite *** Irving, TX XXXXX 11/7/2022 Re: BBB Complaint 91684354 - ******* ********* Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 8.20.22 an SRS client (Progress Residential - Memphis) ordered a screening report on Ms. *********. On 8.23.22 Ms. ********* contacted SRS by phone regarding the denial of her application and her report was reviewed with her over the phone. On 8.31.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.3.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.3.22 an SRS client (MSR Memphis) ordered a screening report on Ms. *********. On 9.12.22 an SRS client (Hedgerow) ordered a screening report on Ms. *********. On 9.16.22 an SRS client (FirstKey Homes Memphis C) ordered a screening report on Ms. *********. On 9.19.22 SRS received this BBB XXXXXXXX complaint. On 9.21.22 SRS attempted to contact Ms. ********* by phone to better educate on SRS role and ensure everything was correct on her report. Agent left a voice message to contact SRS. On 9.22.22 SRS made a 2nd attempted to contact Ms. ********* by phone and left another voice mail message for her to contact SRS. On 9.22.22 Ms. ********* contacted SRS by phone but due to a poor connection the call was dropped. On 9.22.22 SRS attempted to contact Ms. ********* by phone due to the previously lost call. The agent left a voice mail message advising Ms. ********* on the number to reach out directly to SRS Compliance Coordinator. On 9.23.22 SRS reached out to Ms. ********* by phone and advised her regarding the role that SRS plays in the screening process. Ms. ********* requested a copy of all recent screenings. On 9.23.22 SRS completed Ms. Westbrooks request for her consumer report copies. On 9.26.22 SRS sent Ms. ********* a consumer report copies via e-mail. On 9.27.22 SRS sent the Experian dispute results to Ms. ********* via USPS. On 9.29.22 SRS responded to the BBB Complaint On 10.3.22 SRS received this BBB Notification that the consumer did not accept our previous response. The consumer is still waiting for bureau dispute results, which can take up to 30 days per the FCRA. On 10.11.22 Upon receiving dispute results from Equifax, the results were immediately sent to Ms. ********* via USPS. On 11.01.22 SRS attempted to contact Ms. ********* by phone to confirm if dispute results have been received. A voice mail message was left advising Ms. ********* to reach out directly to SRS Compliance Coordinator. 11.01.22 SRS made a 2nd attempt to contact Ms. ********* by phone regarding her complaint. A voice mail was left advising Ms. ********* to reach out directly to SRS Compliance Coordinator. 11.01.22 SRS contacted Ms. ********* by phone in which she confirmed she has received her dispute results. Ms. ********* further explained the credit item in question has been dealt with directly with the creditor and that nothing further was needed from SRS at this time. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If the consumer would like to place a dispute for any additional items in her Consumer File Disclosure ("CFD") she may contact SRS Consumer Services at X-XXX-XXX-XXXX. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get a home from first key homes and they used saferent solution. They denied me because it show a eviction on dec 20. Big question i purchase my hoe on 04/27/13 in millville, Nj Sold it on sept 17,2021 how did get a eviction when i was living in my property and never rent a home during my ownership. Or Co-sign . because of your bad reporting i could be in the streets.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/12) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC 4600 Regent Blvd Suite 150 Irving, TX XXXXX 9/12/2022 Re: BBB Complaint XXXXXXXX - ****** Emilio ***************** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 8.29.22 an SRS client (FIRSTKEY HOMES FT MYERS A) ordered a screening report on Mr. Jimenez. On 8.30.22 Mr. Jimenez contacted SRS regarding a application denial and to file two disputes. On 8.30.22 SRS submitted a credit dispute to Equifax on Mr. Jimenez behalf and an eviction dispute is submitted for SRS to investigate. On 9.6.22 Mr. Jimenez contacted SRS by phone to check on the dispute status. SRS advised Mr. Jimenez the dispute was pending, and he expressed frustration about the dispute time frame. On 9.7.22 SRS received this BBB XXXXXXXX complaint. On 9.9.22 SRS completed the eviction dispute and sent the dispute results via USPS. On 9.9.22 SRS attempted to contact Mr. Jimenez by phone (4:50 PM) to advised of the eviction dispute results, and to advise that as soon as a response is received from EQF regarding the credit dispute, he will receive those results expeditiously. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If the consumer would like to request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at X-XXX-XXX-XXXX to be authenticated. If a CFD is requested and the consumer would like to dispute any information or records within that disclosure, SRS would be happy to open a dispute on the consumer's behalf. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:09/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Help me make sense to the faulty screening of safe rent solutions. Of course I was denied for rental discrepancies of my addresses. My home for the past 8 years SafeRent Solutions report has me living there for only 1 mth! My childhood home where I grew up at been gone since 2000" stated i was living there in 2010 where I've been living in another state in 2010 even had a baby now 12 here in North Carolina. Ok now here is the insult to injuries im also a veteran widow whom husband passed away in 2007" well there report stated I lived at the home we once shared in 2007 now 2014!!! SafeRent also stated to call them to dispute any finding at phone number 800-811-3495 as I did i submitted dispute and where they got this information from he advise Equifax. I have Equifax on my phone and my address are not none of what is on my report.. after disputes on the phone I was told to call back in 3 days. As I did Keisha, told me that was incorrect doesn't take 3 days but- all I'm doing is what the gentleman told me to do. Can you at least check. Keisha says oh it has been resolved. I was excited until she read that I have to contact Equifax!!! I said how was that resolved and now I have to contact Equifax. A mess!!! Do your due diligence SafeRent i mean if you are a background screening use your head how can someone be living in a entirely different state w earnings and you have a different address you found doesn't make sense. Also I have 2 tradlines 1 good other making payments no evictions no background for goodness sake im a widow wife of USARMY Ofcr. Hey thats how we are doing SafeRent. I will not stop here this is the beginning since a lot of companies are using the screening but at who cost?

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/09) */ SafeRent Solutions, LLC fka CoreLogic Rental Property Solutions, LLC 4600 Regent Blvd Suite 150 Irving, TX 75063 9/9/2022 Re: BBB Complaint XXXXXXXX - **** ******** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 8.17.22 An SRS client (FirstKey Homes Charlotte) ordered a screening report on Ms. ********. On 8.18.22 Ms. ******** contacted SRS and requested a Consumer Report Copy (CRC). On 8.18.22 SRS completed the CRC request and sent the report to Ms. ******** via USPS. On 8.23.22 Ms. ******** contacted SRS to file a dispute regarding incorrect reporting dates associated with addresses reported on her Equifax credit report. On 8.24.22 An SRS agent attempted to contact Ms. ******** and left her a voicemail advising her that the bureaus do not permit SRS to submit address and date disputes on a consumer's behalf and that she would need to initiate that dispute directly to Equifax. On 8.26.22 Ms. ******** contacted SRS via phone and was provided the phone number to Equifax, and she requested another CRC. On 8.26.22 SRS completed the additional CRC request and sent the report to Ms. ******** via USPS. On 8.30.22 An SRS client (MAA South Tryon) ordered a screening report on Ms. ********. On 8.31.22 An SRS client (MAA South Tryon) ordered a screening report on Ms. ********. On 9.6.22 SRS received this BBB Complaint. On 9.6.22 An SRS Agent attempted to reach Ms. ******** to obtain additional details regarding her complaint and left a voicemail. On 9.7.22 An SRS Agent made a second attempt to reach Ms. ******** and left another voicemail. On 9.8.22 An SRS agent made a third attempt to reach Ms. ******** and left another voicemail. On 9.8.22- An SRS client (Progress Residential-Charlotte) ordered a screening report on Ms. ********. To this date, SRS has not had any response or additional communication from Ms. ********. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If the consumer would like to request a Consumer File Disclosure ("CFD") of the records that SRS maintains such as criminal or eviction records (excluding bureau credit data), the consumer may contact SRS Consumer Services at 1-888-333-2413 to be authenticated. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I applied for a property in Georgia on 06/28/2022 for Street Lane Home also know as Cloud House I was denied for the property on 06/29/2022 due to Saferent stating that I had a past rental balances of $1260 which is not true. I contacted Safe Rent Solutions to get a better understanding of thing and they told me that since I couldn't be verified because I did know the company also went by Cloud Home then I had to submitted my ID, SS card, and utility bill. Wow this crazy I have to submit all of this to proved that I am me 🤦🏾‍♀ï�� but I submitted everything they said it can take up to 48 hours to go through manual verification. So I call be in 48 hours to get my report and that when they told me about this balance that is inaccurate. I have the receipt from when I moved out of this property stating that I don't owe any money to them. I informed the rep that this information was incorrect and I needed it removed as soon as possible I have all the documents to help get it expedited she told me that it will take 30 days to get it removed. No!! I don't have 30 days my lease expires at my current home on July 11, 2022 and I need to find a place to moved. I have 6 children's and I don't have money to just blow through due to y'all *** not searching for the correct information. I need this taking off my report " NOW" the house I applied for will be gone in 30 days. Please Safe Rent do the right thing please expedite this to get removed I have the documents and I submitted a dispute already. Please I have a family and we are in need to move.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 6, 2022/07/14) */ SafeRent Solutions, LLC. fka CoreLogic Rental Property Solutions, LLC. 4600 Regent Blvd Suite 150 Irving, TX 75063 July 14, 2022 Re: Complaint ID ********* ****** ******* Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 8.1.19 An SRS client (FirstKey Homes) ordered a screening report on Ms. *******. On 12.18.20 An SRS client (Progress Residential) ordered a screening report on Ms. *******. On 12.29.20 An SRS client (Progress Residential) ordered a screening report on Ms. *******. On 12.29.20 An SRS client (Progress Residential) ordered a screening report on Ms. *******. On 6.28.22 An SRS client (Cloudhouse Atlanta) ordered a screening report on Ms. *******. On 6.28.22 Ms. ******* contacted SRS to review reports but failed authentication and was directed to the website for the manual authentication form and process. On 6.28.22 Ms. ******* contacted SRS about her manual authentication. On 6.29.22 An SRS client (FirstKey Homes) ordered a screening report on Ms. *******. On 6.29.22 Ms. ******* contacted SRS about her manual authentication. On 6.29.22 SRS received Ms. *******' manual authentication and consumer report coy (CRC) request. On 6.29.22 SRS sent the CRC to Ms. ******* via USPS. On 6.30.22 Ms. ******* contacted SRS to review her reports and filed a dispute for the disposition of a landlord/tenant record. On 7.1.22 An SRS client (Tricon Residential) ordered a screening report on Ms. *******. On 7.6.22 Ms. ******* contacted SRS to request to have her dispute expedited. On 7.6.22 Ms. ******* contacted SRS to discuss her dispute. On 7.13.22 SRS sent Ms. ******* the dispute results via USPS. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call X-XXX-XXX-XXXX. If consumer would like to request a copy of their CRC (Consumer Report Copy), the consumer may contact SRS Consumer Services at X-XXX-XXX-XXXX to be authenticated. Sincerely, SafeRent Solutions, LLC

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SafeRent Solutions does the screenings for Main Street Renewal rental homes and is denying people without cause. MainStreet is accepting application fees and denying qualified people like myself with perfect rental history. I meet all the rental criterias & they told me they didn't deny me, SafeRent Solutions did & they don't know why. SafeRent said they only provide the credit report & Main Street makes the decision. Some of there nice homes have been sitting for over 180 days, They have just been collecting fees at $50 a pop & claiming no one is qualified. The home I applied for (************************************ XXXXX) has been sitting 192 days and they are definitely running an application fee scam. SafeRent is denying individuals without cause & I just found that they're being sued in Boston through the US District Attorneys office for a similar reason. I want a proper reason for my declined application.

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/12) */ SafeRent Solutions, LLC. fka CoreLogic Rental Property Solutions, LLC. 4600 Regent Blvd Suite 150 Irving, TX 75063 July 12, 2022 Re: Complaint ID 91666728 - ****** ******** Thank you for notifying us of the above-referenced complaint. We have had an opportunity to review the matter and provide this response. Please note that SafeRent Solutions, LLC (formerly known as CoreLogic Rental Property Solutions, LLC) ("SRS") is a consumer reporting agency as defined by the Fair Credit Reporting Act ("FCRA"). SRS provides tenant screening reports to its clients who are typically property management companies, landlords, and apartment complexes in the multi-family housing industry to support their evaluation of housing eligibility of an applicant. With respect to credit information, SRS acts as a reseller consumer reporting agency as defined by the FCRA. As such, SRS assembles credit information provided by one of the three national consumer reporting agencies (Equifax, Experian, and TransUnion) and provides the information to its clients. SRS' records indicate that: On 10.21.17 an SRS client (Mirabella Apartments) ordered a screening report on Ms. ********. On 10.23.17 Ms. ******** contacted SRS by phone with general report questions. On 10.26.17 Ms. ******** contacted SRS by phone with general report questions. On 11.28.17 an SRS client (Mirabella Apartments) ordered a screening report on Ms. ********. On 6.20.22 an SRS client (Main Street Renewal) ordered a screening report on Ms. ********. On 6.24.22 Ms. ******** contacted SRS by phone to review and request a consumer report copy (CRC). On 6.27.22 SRS sent the CRS to Ms. ******** via USPS. On 6.29.22 Ms. ******** contacted SRS by phone to review the screening reports. On 6.29.22 SRS received this complaint. If the consumer would like to request a copy of their Credit Report, they may place an order online from: annualcreditreport.com, or call 1-877-322-8228. If consumer would like to dispute any information or records within the CRC that they received the consumer may contact SRS Consumer Services at 1-888-333-2413 to be authenticated, and SRS would be happy to open a dispute on the consumer's behalf. Sincerely, SafeRent Solutions, LLC