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Business Profile

Scholarships and Financial Aid

Benchmark Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scholarships and Financial Aid.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Benchmark services (*****) called and said I defaulted on a debt in 2018 from Check into cash. She refused to send me information about the debt stating that it was their evidence that they will use in court. I never made this loan. It sounds like a scam and they are trying to intimidate me to make me pay for a debt I dont owe.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted via text repeatedly by what I suspect is a scam as follows:"Hey ******, what do we need to get something done here? Does 1.6M work for Benchmark **** If not please advise what we can do to win this file. Thank you!"I have reported it as Junk to no avail. The phone number it was ent from is ************.

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a jeep in Feb 2022 from Benchmark. There were some issues crack in the window and hole in the front bumper. They put in my contract that they would fix it. The window was fixed. The bumper, they have given me the run around with it. I left my car there multiple times during the first 30 days due to issues (extremely low transmission fluid, low differential fluid, windshield wipers fluid line not connected and damaged, gas cap sensors(still not fixed) and some other issues). Each time i left the car i was told the person who does the body work wasn't there or he had left. My car was never taken care of. the 30 agreement was now over the 30 days. I have asked multiple times. I work everyday and can't just leave the car there for multiple days. after almost 2 years of this I was connected with *****************************. I have emailed her 8 times with little to no help. she does not return my calls nor does she respond to my emails. i have asked her 3 times to connect me with someone who works in ********* that could help me and she has not responded. I have called multiple times and she does not call back. The services staff and operators are very nice and pleasant. But this is not getting my car fixed. They breached their contract when they did not get the car fixed when i left it there. they have done nothing to make this right. I have spoken to an attorney and with my email documents, the contract, and the multiple times I left my car there, i could take this to small claims court. I was advised to file a BBB complaint first.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are calling me about every other month stating pay ************* are stating that i received money from years ago this last one was from elite cDh loans date is for ***** of 2019 .they have called for other loans datung back to 2014.

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Benchmark for physio for around 6 months. At around 3 months I received a high bill and called to find out what the issue was. I was told by Benchmark that this was an issue with their billing and my insurance and that an agent would resolve it and call me back. No one from Billing called. I did get a call from the local Benchmark who were as frustrated as I am to learn that they had been undercharging me per the instructions of Benchmark billing. I now have a bill of over $500 and I am a graduate student with low income. Had I known physio would have cost this much I would not have had six months of sessions and now I cannot afford sessions. I have tried to call them to resolve the issue and there is no answer. I feel like I have been misled by Benchmark and their incompetence has meant I have been deliberately undercharged and had large bills accruing with no idea. I have been told by the local office that I am one of many customers this has been happening to.

Benchmark Company is NOT a BBB Accredited Business.

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