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Complaint Details
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Initial Complaint
02/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has continued to send mail about purchasing my home. I've already contacted them and requested that I'm not interested and to be removed from their mailing list. They ignored this request and continued to contact me about my home.
Business response
05/02/2022
Business Response /* (1000, 9, 2022/03/28) */ Hello, we're sorry for any annoyance or frustration our letters have caused. We removed the address you provided with your complaint from our mailing list. If you are receiving mail at another address, please email us at [email protected] and we will be happy to assist you in unsubscribing from our letters. You can also unsubscribe at www.homego.com/unsubscribe. Please keep in mind that there may be letters already in progress that can't be stopped before they are mailed. It can sometimes take up to 60 days for letters to stop, but we will do everything we can to speed this up for you. Thank you for your understanding and please let us know if we can provide any further assistance.Initial Complaint
02/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep getting these unsolicited letters from HomeGo. I previously contacted them and requested to be taken off their mailing list. I am not comfortable with my property's image being displayed in the envelope's window. The fact that someone actually takes the time to do that is extremely uncalled for and harassing. It's equivalent to "we know where you are and are coming for you". I never ever contacted this business, for any reason, except to ask them to stop mailing me. If it will continue, I will bring them to court for harassment and request punitive damages.Business response
05/02/2022
Business Response /* (1000, 9, 2022/03/28) */ Hello, we're sorry if our letters upset you in any way. That is never our intention. We use public images as a way to personalize our letters to the people we're mailing them to but we would never want to cause any distress. We have removed you from our mailing list. Please keep in mind that there may be letters already in progress that can't be stopped before they are mailed. It can sometimes take up to 60 days for letters to stop, but we will do everything we can to speed this up for you. Thank you for your understanding and please let us know if you need any further assistance.Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received unwanted solicitations from this company inquiring about purchasing my residence. It includes a photo of my residence from Google. The letters states that you can opt out of receiving these letters by visiting a website that they probably sponsor. Please have them stop these solicitations by removing my name and residence from their mailing list.Business response
03/14/2022
Business Response /* (1000, 10, 2022/02/18) */ We're sorry if our letters upset you in any way. We use public images as a way to personalize our letters to the people we're mailing them to but it is never our intention to cause annoyance or frustration. We have removed you from our mailing list. Thank you for your understanding and please let us know if we can provide any further assistance.Initial Complaint
11/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I am receiving letters from HomeGo on a regular basis that has images of my property and vehicle prominently displayed in the envelope. I consider this company as predatory and harassing. I consider this practice disturbing and predatory. It is unnerving, disturbing and we are seeking ways to investigate what measures we can take to have this stopped immediately!! Wondering if everyone in that company has their private residences on public display. If I wanted to sell my property it would not be to these predators. Additionally, they also use a common practice of 'Reply STOP in the communications which is just another way to get additional customer information.Business response
01/14/2022
Business Response /* (1000, 7, 2021/12/10) */ We're sorry for any distress our letters may have caused. We use publicly available information and images in order to personalize our letters for the people we send them to, however, it is never our intention to cause alarm or frustration. We have removed you from our mailing list. Sometimes there are letters already in progress that can't be stopped, but we will do everything we can to expedite this process and ensure you don't receive any letters from HomeGo in the future. Thank you for your patience and understanding. If you need any further assistance, please email us at ****@homego.com. Consumer Response /* (2000, 9, 2021/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Will monitor to ensure that no more letters are received as noted by the 'Business'.Initial Complaint
11/09/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have been receiving unsolicited mailings with a picture of my house on it as well as use of my first name in the mailing. This is walking into stalking territory. In this day and time, this is not a "best practice" for a business. I have worked in areas where women have been attacked and stalked. I want to be removed from all mailing lists that this company has. Even the "StopLetter" site in the mailing DOES NOT have a very favorable scam rating. I do not want my information added to more listings. I have read the training procedures regarding this usage and they are very condescending about any complaints regarding the use of this method as a person who would victimize others.Business response
01/10/2022
Business Response /* (1000, 7, 2021/12/03) */ We're sorry for any distress our letters may have caused. We use publicly available information and images in order to personalize our letters for the people we send them to, however, it is never our intention to cause alarm or frustration. We have removed you from our mailing list. Sometimes there are letters already in progress that can't be stopped, but we will do everything we can to expedite this process and ensure you don't receive any letters from HomeGo in the future. Thank you for your patience and understanding. If you need any further assistance, you can email us at ****@homego.com. Consumer Response /* (2000, 9, 2021/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) HomeGo's response is an acceptable resolution to this issue. Thank you.Initial Complaint
11/09/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have received multiple unsolicited letters from HomeGO with my RESIDENCE showing in the envelope. This is highly disturbing to me, especially in the world we live in now, and I am OBVIOUSLY NOT INTERESTED in EVERYONE KNOWING WHERE I LIVE. Please kindly advise them to refrain from sending anything further to my address. They are obviously not interested in someone's privacy and I am clearly and have never been interested in their "services". This is unwanted harassment and needs to STOP ASAP!!! Hopefully you can help me stop this nonsense! Thank you.Business response
01/14/2022
Business Response /* (1000, 7, 2021/12/03) */ We're sorry for any distress our letters may have caused. We use publicly available images in order to personalize our letters for the people we send them to, however, it is never our intention to cause alarm or frustration. We have removed you from our mailing list. Sometimes there are letters already in progress that can't be stopped, but we will do everything we can to expedite this process and ensure you don't receive any letters from HomeGo in the future. Thank you for your patience and understanding. If you need any further assistance, you can email us at ****@homego.com.Initial Complaint
10/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company Homego has been taken pic of my house and sending it to me this is harassment I have removed my information from junk Mail and off google but they are still harassing me I even sent it back to them one time and they are still doing it.Business response
12/13/2021
Business Response /* (1000, 7, 2021/10/28) */ Hello, we're sorry if our letters upset you in any way. We use public images as a way to personalize our letters to the people we're mailing them to but it is never our intention to cause annoyance or frustration. We removed you from our mailing list and confirmed you will not receive any letters from us in the future. If you do ever decide to sell your home, we would love the opportunity to work with you. Thank you for your understanding and please let us know if we can provide any further assistance. Consumer Response /* (2000, 9, 2021/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) AS LONG AS THEY DO NOT SENT ARE Harass ME AGAIN EVERYInitial Complaint
09/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I keep getting unwanted mail to sell my house I want it to stopBusiness response
12/17/2021
Business Response /* (1000, 7, 2021/10/28) */ Hello, we're sorry for any annoyance or inconvenience our letters have caused. We removed you from our mailing list and confirmed you will not receive any letters from us in the future. If you do ever decide to sell your home, we would love the opportunity to work with you. Thank you for your understanding and please let us know if we can provide any further assistance.
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Customer Complaints Summary
29 total complaints in the last 3 years.
3 complaints closed in the last 12 months.