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Business Profile

Yoga Instructor

Sunstone Yoga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Instructor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Yoga Teacher Certification several years ago. After signing up I assured that I could do this class that year or five years from the sign up date. The representative that helped sign me up told me that I was eligible for refund should something happen prior to the class that I was signing up for because it was so far in advance. I was promised that I would not lose my money. I paid $3,000 in tuition up front. I got a discount of $200 for "signing up so early". After signing up I had a health crisis that would not allow me to participate any further. I reached out to Sunstone Yoga many times and no one would ever return my call or email. I even went to the main office in Dallas. This went on during the COVID pandemic as well. Finally, I was able to reach someone who stated she would get with her supervisor and reach back out to me. It's been six weeks and I haven't heard back and cannot get a hold of her. This has gone on for several years now. I get a hold of someone and they seem to want to help me recoup the money I paid to Sunstone but then they disappear. I want my refund. I want this to be resolved. The right thing is to refund me since there was no exchange of services and I was told this would not be an issue from the start. I cannot control the events surrounding my inability to participate in the course. Sunstone Yoga is making millions a year and has essentially taken $3,000 from a customer. It has been very disappointing - this whole ordeal. I regret not going to file a complaint prior to now but I was hopeful to get resolve. Please help me find resolution ASAP. I have documentation and emails from the last couple of years.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 9, 2023/01/24) */ Contact Name and Title: Anders H****** Owner Contact Phone: ************ Contact Email: ***************************** Hello, My name is Anders and I'm with Sunstone in Las Colinas (Irving TX). I simply have a franchise location and ******** has been dealing with Sunstone Corporate on this matter. Sunstone Corporate is handling teacher training which it appears ******** paid $2,800 into. I have access to communication ******** had with a Sunstone corporate representative (Beth S******) and it appears they came to a resolution in a long text thread. I have attached a copy and paste of the communication between those two parties. Please remove this complaint from Sunstone Las Colinas BBB as we have nothing to do with this issue. Kind regards, Anders H****** **************** *****************************

Sunstone Yoga is NOT a BBB Accredited Business.

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