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Business Profile

Emergency Room

Village Emergency Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Room.

Complaints

This profile includes complaints for Village Emergency Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Village Emergency Centers has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Village Emergency Centers

      17030 Northwest Fwy Jersey Village, TX 77040-1108

    • Village Emergency Centers

      2320 South Shepherd Dr Houston, TX 77019

    • Village Emergency Centers

      3725 E League City Pkwy League City, TX 77573-7373

    • Village Emergency Centers

      24433 Katy Fwy Park Row, TX 77494

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Incident: October 8, 2024 Location: Clear Creek ER, Village Medical Billing Discrepancy Amount: $3,600, later $1,730 I am filing this complaint due to a billing dispute with Clear Creek ER, owned by Village Medical, after an ER visit on October 8, 2024. Despite my $6,000 deductible being met, I received a bill for $3,600. I contacted Village Medical, explained the error, and sent them my ***** Explanation of Benefits (EOB) showing my balance was zero. Initially, they confirmed I owed nothing. However, later emails contradicted this, claiming I owed $1,730. They then claimed they received a new EOB from ***** saying I still had a balance—within the same day, which seemed unlikely. Concerned about the conflicting information, I contacted ***** directly on November 6, and they verified my deductible was met, confirming I had no balance with Village Medical. ***** also stated they had not issued any new EOB. Despite this, Village Medical continued to alternate between telling me I owed a balance and I didn’t, creating ongoing confusion and distress. I believe Village Medical’s billing process is flawed and potentially deceptive. The repeated contradictions make it unclear if this is due to disorganization or an attempt to collect unwarranted payments. Resolution Sought: I request the BBB’s assistance in obtaining a clear, final statement confirming my balance is zero and an investigation into Village Medical's billing practices to prevent similar issues for other patients.

    Village Emergency Centers is NOT a BBB Accredited Business.

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