ComplaintsforJoe Myers Ford

• Initial Complaint

  04/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 3-4-24 I walked into Joe Myers Ford to purchase a pre-owned 2021 Lincoln Navigator. I am disabled with spinal cord damage. I do not like stressful situations as they make my condition worse and have uncontrollable outbursts and body trembling. With that being said, I wanted to buy this navigator because I had a previous employee of mine, and friend who worked there who would make it easier and less stressful. I agreed to pay the full asking price, took their first offer on my trade value, and first offer at financing that had no stipulations per the salesman, Tim V, the finance manager Joe, and another new finance guy that was in the office when i signed. The finance guy added additional products to the loan that i had agreed to, we signed the deal and I left in my navigator and my legally binding/signed contract by both parties. The dealership was unable to fulfill financing. On 3-22-24 I was told the loan did not get funded by ********* as agreed, so they submitted my loan to 9 additional banks and found another who would be willing to fund it, at 20%+ interest (original contract was 14,98%. I told him I would never agree to, we had a legally binding contract that they had to fund in 10 days. on 3-23-24 I was told to resign at the 20% interest or bring the car back. This was the first mention of bringing the car back. Texas law requires the contract to be funded in 10 days or the contract is legally binding and the selling dealer is the financier.On 3-24-24 The harassment began from the sales guy accusing me of submitting fraudulent information, texted that ********* ******** lawyers were certainly on retainer and will come after me, telling me i needed to get my life togfether, i was the problem and accused me of having 15 repossessions (i do not). on march 25-2024 Tim texted that they would reduce the price of the vehicle by several thousand dollars to make the payment the same at the same 72 month term, but I could not resign until 4-2-2024 for some reason.

• Initial Complaint

  07/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged $795 for window etching that was never done and I was also charged $2,195 for a protection package that included tinting the windows which was done incorrectly and was cut too short and is also bubbling in paces due to poor installation.

  Business response

  08/10/2023

  Mr. *****,

  Our paperwork indicates that we "etched" the windows, but if an examination of the vehicle verifies that it has yet to be done and you do not want it installed, we would be glad to issue a refund. The window tint that you purchased has a workmanship warranty and we would like to discuss options to remedy the issues. Your purchase order indicates that you may not be garaging the vehicle near Joe Myers Ford, can you please call, Aubrey ****, the service manager to arrange the repair of the tint? His direct number is 281-202-****.

  If you have any additional questions, you can email or call me at the below contact information.

   

  Pat ********

  p********@joemyersford.com

  713-299-****

   

  Customer response

  08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]  I have sent videos and pictures of the windows of the truck clearly showing the window etching was not done.  I have emailed and called Pat, the person that responded to this complaint and I NEVER receive a call back.  I have left messages with my salesman, the sales manager, and Pat.  No one even responds to me so this message stating I need to contact them is not acceptable.  They need to contact me at ************.
  
  Regards,
  
  
   
  

  Business response

  08/16/2023

  I talked to Mr. ***** on the phone and have sent him a refund on the uninstalled window etch. He will contact me with the information to perform a warranty claim on the bubbling tint. I have also provided Mr. ***** with my direct contact information. Mr. ***** is satisfied with this resolution.

   

  Pat ********

  713-299-****

  Business response

  08/25/2023

  I talked to Mr. ***** on the phone and have sent him a refund on the uninstalled window etch. He will contact me with the information to perform a warranty claim on the bubbling tint. I have also provided Mr. ***** with my direct contact information. Mr. ***** is satisfied with this resolution.

   

  Pat ********

  713-299-****

• Initial Complaint

  06/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  3 weeks ago we were sold a 2019 Honda Odyssey Minivan under the assumption we would be driving off the lot that day. Come to find out the car was sold to us before it had been inspected. And after a string of zero communication, sketchy behavior and unanswered questions we still do not have the car because of claims of unable to pass inspection. Excuses like not enough service members, it’ll be ready soon and check back with us later have occurred. What we know so far is car did not pass inspection and they have been working on it but everytime we have gotten in contact it’s a different situation. At this point in time as a mother I do not feel comfortable taking the car even if they do say it’s ready as I do not believe it is safe to drive for me and my kids and I don’t actually know anything about the car. We have called everyday for 2 weeks trying to get in touch with management but the only communication we’ve received is from the sales rep who keeps telling us it will be ready the next day. We would like a different minivan but can’t even get in contact with them to discuss it my husband is called managers directly, service station and techs. The bank has paid the dealership and our payments are suppose to start in two weeks on a vehicle not in our possession.

  Business response

  06/13/2023

  Joe Myers apologizes for the delay in delivering the Honda Odyssey to her. The vehicle required new emission components, which Joe Myers provided at no charge, prior to delivery. Subsequent to the aforementioned repairs, the vehicle was cleaned and fueled and delivered to Mrs. *******. Mrs. ******* is in possession of her car now and is happy.

  Please feel free to reach out if you have any additional questions or issues.

   

  Pat ********

   

• Initial Complaint

  05/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Timeline of events: 11/22 - 2021 Ford Bronco making loud clunking/roaring noise when reversing/slowly turning the wheel and I took it to Joe Myers service department. Since the vehicle was under warranty, they gave me a loaner 2 weeks later - said they replaced the rear axle fluid and it should be fixed. 12/22 - same noise again, no loaner. Diagnosis was tires were too big and rubbing on the fender wells. I bought a complete set of 4 new tires. 2/14/23 I took it back again, a 3rd time. No loaner/rent car available until the problem was diagnosed, however, service advisor told me that since my car was under warranty, and because it was a reoccurring issue, I would be fully reimbursed. Since I live 100 miles away and work in Houston, I had no choice but to rent a car from Enterprise. 3/15 I was told that they ended up having to send this to the Ford engineers to get a diagnosis that the rear axle assembly needed to be replaced. 3/21 and the Enterprise bill was $5,664.48! I showed my advisor this, and again, he assured me that since my car was under warranty and this was my third visit for a repair, Ford would take care of it and send me a check. 4/10 received a check for $400.00 for "Refund for Rental". 4/20, Visited with the Joe Myers service manager. He told me that he would make this a priority and would get back to me by tomorrow (Friday). I did not hear from him and have left him several messages. 4/27 The service manager finally called and told me that he was working with Enterprise to try and get a better rate and would have an answer for me in the next couple of days. Since this charge is on my credit card, I told him that my bill is due on 5/1 and don't want to get charged interest for this charge. Since then, I have left several more messages and have heard nothing. I have been a loyal customer of Joe Myers Ford (have purchased numerous vehicles) since 1990 and have never experienced this type of customer service before.

  Business response

  06/13/2023

  Joe Myers Ford regrets that this refund request from Ford Motor Company/Enterprise Car Rental has taken as long as it has. I have taken over the case for Ms. Ford and will expedite things from this point forward. My name is, Pat ********, GM. I have reached out to Ms. Ford and given her my direct contact information. I hope this issue will be resolved shortly. I will update the BBB when our actions are final.

   

  Pat G.

  Customer response

  06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

  Please tell Mr. ******** that I never received the electronic contact information that he said he would send.

  
  
  
   

  
  

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The service department has had my vehicle for three weeks. It’s under warranty and they still don’t have the laundry list of items fixed and will not get me into a loaner. I am paying for a rent a car because they only offer $40 a day and the cheapest one with their partner enterprise is $39.99 a day. No one is following up and no one is calling me back. I called and asked for a manager and Maria refused to give me the managers information. This customer service is horrible. My Bronco is 2021 and has transmission issues I want fixed.

  Business response

  03/11/2023

  To whom it may concern,

   

  Joe Myers has identified all of Mrs. ******** concerns and has made a plan to take care of them. In the mean time we have arranged for Mrs. ****** to pick up a loaner car at no charge to her.

   

  Please call or email if there are any additional issues.

   

  Pat ********

  p********@joemyersford.com

  ************

   

   

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Brought a 2022 Ford Escape on Jan. 5th 2023 .My credit score is ***. I ask for Ford to Finance my car. They financed my last 2 cars. THEY put 4 credit checks on my credit. This made my credit checks on my credit go from good to poor. One credit was for Capital One & 3 credit checks was from Ford. I called The finace person they told me to call Ford Motor Credit, Ford referred me back to the Dealership. My sales person or no one could tell me why Ford did 4 credit checks with 3 of them coming from Ford. It really puzzled me because I brought the car on the 5th and Ford did another credit check on the 6th. THE car went with me on the 5th. I do not play with my credit, stressed about this problem. THIS IS HOW MY CREDIT LOOKS FROM FORD. 1. CDK/JOE MYERS FORD LINCOLN 2.CDK/JOE MEYERS FORD LINCOLN 3.FORD MOTOR CREDIT CORP. 4. CAPITAL ONE CREDIT FINANCE. Three done on the 5th and one JOE MYERS ON THE 6TH. B****** ***** ************

  Business response

  02/07/2023

  To whom it may concern,

  In regards to Ms ***** BBB Case #********, we originally pulled Ms ***** credit on 01/05/2023 at 2:25pm, we were alerted by a red flag (see attached) as a potential deceased issued social security number.  After investigating the red flag, we noticed the last 4 of the social security number used were incorrect (please see attached as X).  After re-running the credit with the correct last 4 of the social security number, the red flag cleared (please see attached as a CHECK mark).  I apologize for any inconvenience regarding this matter and by the looks of the credit score (attached) were not affected by the inquiry.  However, on 01/06/2023 the loan finalized through Ford Motor Credit and would have definitely affected the score is some capacity.  If I can help in any way please let me know.

  Customer response

  02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  HI, I FILED A BBB REPORT ON JOE MYERS FORD. MY BBB IDENTIFICATION # IS ********. I WAS NOT SATISFIED WITH THE ANSWER THAT JOE MYERS GAVE ME. THEY TOOK 10 POINTS OFF FOR ALL THOSE CREDIT INQUIRIES. THEY CAN NOT TELL ME THAT IT DID NOT AFFECT MY CREDIT. THE DEALERSHIP HAD TO MAKE THE MISTAKE WITH MY SOCIAL SECURITY NUMBER. NO OTHER CREDITORS HAVE HAD THIS PROBLEM WITH MY SOCIAL SECURITY NUMBER BEING WRONG WHEN I APPLIED FOR CREDIT. THE DEALERSHIP COULD HAVE TOLD ME THIS WHEN I APPLIED. IT SHOULD NOT HAVE TAKEN ME TO FILE WITH BBB BEFORE I COULD GET A ANSWER. THIS SITUATION STRESSED ME OUT. I AT LEASE EXPECTED 2 FREE OIL CHANGES FOR MY STRESS AND FOR THEM NOT TELLING ME WHEN I APPLIED FOR THE CAR. I HAVE BROUGHT 3 CARS AND 1 TRUCK FORM FORD. REALLY DISAPPOINTED. I WILL WRITE A LETTER TO THE FORD CO. IF I AM NOT SATISFIED WITH THE ANSWER. BARBARA *****
   
  

  Business response

  02/18/2023

  To whom it may concern,

   Joe Myers regrets not informing Mrs. ***** of all of the information available to us when it occurred and will certainly do better in the future. No effort was made to conceal anything from Mrs. ***** at the time of the transaction.

   Joe Myers will gladly extend two free oil changes to Mrs ***** along with our sincere apology. Please have her contact, Pat ******** at 713-299-****.

   Thank you

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a certified preowened 2020 cord escape November 2022. I had the car one week. It’s still at joe Myers now. Already making payments. They cannot tell me what is wrong with my vehicle or when I can have it. Will not return phone calls or texts anymore.

  Business response

  02/18/2023

  To whom it may concern,

   

  Mrs. ******** vehicle was repaired by Joe Myers and returned to Mrs. ****** in mid January. Joe Myers regrets the inconvenience of this breakdown, especially in light of the newness of the purchase, and made Mrs. ******** first car payment in a show of commitment to our customer first philosophy.

   

• Initial Complaint

  12/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have attached all of the paperwork that explains in detail the issue. I did complain to them and provided a negative google review. They responded giving me the name of a contact person. I e-mailed that person and received no response at all. From looking at the condition of the tool box storage, its pretty clear that they traded or purchased this vehicle and simply washed it and sold it. When I purchased it they had a charge of $2495 for "truck protection pkg". I questioned this as it was on top of the purchase price and the salesman told me it was a charge to ensure the vehicle was serviced and in tip top condition when I collected it!. Clearly given the issues, radio not working, battery defective, tires basically work out and uneven/choppy, missing aerial, broken tow electrical socket, filthy truck bed storage full of old lubricants and cleaners - they did nothing but a spit and polish. I took the car in for oil change and lube service as I had no faith they did any service at all. To put this right they should either re-imburse me against the receipts which is $2624.91 or remove the $2495 "truck protection pkg" as they did not do that and re-imburse me that amount. I truly got an "as is vehicle", this despite them having it a week before i collected it and even then it was not ready!. The key charge is not only for a spare key but also to get the keypad code for the door as they did not give me it and the salesman ignored my calls and texts trying to get it. In addition I discovered at the keylock place that the drivers door on this vehicle is "punched" and the key does not work in the door. It will be an additional $250 for me to get that repaired which I have not done at this time.

  Business response

  01/17/2023

  Joe Myers Ford agreed to refund all of the customer's post sale repair expenses, totaling over $2500.00. The customer discussed this decision with the GM, Pat ********, on 01/17/2023 and was very happy with the outcome.

  Joe Myers apologized to the customer for the delay to their complaint.

  Customer response

  01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I do not want to close this complaint until i have received the funds they are saying they will send. I will advise you as soon as I receive them.

  Regards

  Andrew *******

  
  
  
   

  
  

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/6/2022, at around 9:30 am, I brought my F150 in for service, an oil change and regular 60,000 mile vehicle maintenance. I was told it would take one hour and forty five minutes to complete, and yet my vehicle wasn’t finished until after 3 pm. While it was in the care of Joe Myers Ford, I was told the boot containing the spark plugs needed replacing, at a price of $85, as it was dry rotting. When I arrived to get my vehicle, I noticed a piece of plastic panel was missing from the front bumper, my front license plate was cracked and in the windshield. I brought this up to the service manager that day, he agreed this was not the condition I brought my vehicle to the shop in. He also let me know they’d take care of it, it probably happened in their car wash, and that I should call on Monday and discuss bringing it in. I was promised that I’d be taken care of. When I got into my vehicle, I noticed that the ignition coil was in my cup holder, and my driver side mirror was different, it had been changed from the original mirror. I brought both of these things up and they were dismissed. The service manager told me the mirror looked different because of auto dim (I drive this truck daily and know the mirror is different). He also said the guys in the shop don’t know how to change a mirror and there was no way they had. In reference to the ignition coil, he said that was the “old part so I could see it needed to be changed because it was ruined.” But no one told me about an ignition coil. I was told about a boot for the spark plugs. As the service manager had a family emergency Monday, I was unable to bring the truck in. So on Tuesday afternoon, I brought the truck by, I was promised to be taken care of, but when the manager came to get me, he said the collision guy told him my truck had previous damage. I brought up three issues and they were all dismissed. I don’t even feel safe driving this vehicle now because I’m unsure what else could be wrong.

  Business response

  09/14/2022

  To whom it may concern,

  Mrs. ***** brought her vehicle in for repairs on 08/06/22. We believe we gave her a time estimate that corresponded with the actual time that the repair took on that day. We replaced the cracked boot that was approved by the customer. The boot comes attached to the coil and the old part was place in Mrs. ****** cup holder. We never did any work to her mirror. Our car wash did damage her front license plate and we will be glad to fix that piece for the client, but there is prior front end damage that was not caused by our car wash that showed signs of rusting that we will not take responsibility for.

  Please have Mrs. ***** call me to discuss the license plate at 713-299-2648.

   

  Thank you. Pat ********.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of Transaction: May 6, 2022..... Amount paid: $927.86...... What business committed to provide: installation of a working Climate Control Module, a used module, since business claimed they were unable to find a new Climate Control Module............... Nature of the dispute: It appears business intentionally deceived us for profit, as evidenced by Joe Myers Ford claiming they searched diligently for the Climate Control Module for my 2010 Mercury Grand Marquis, and stated they were unable to find a new part after searching "all over". Based on the information they gave me, that they were unable to find a new part, I accepted the installation of a used part as a last resort, reasonably assuming a new part was not available online or "all over". However, after the used part quit working after less than 2 months and it became increasingly difficult in having them fix this issue in any way, I made several calls to them requesting a reimbursement of some sort. They replied by saying they couldn't reimburse me in any way. At this point, I began to distrust their claim of diligently searching for a new Climate Control Module. I was then able to find the brand new part myself on www.rockauto.com in a total of 35 seconds. I believe they did not diligently search as they claimed, and thus they were able to net significantly more profit by installing a used, inferior part that cost them very little, if any, money............. Whether or not the business has tried to resolve the problem: No, business has claimed they will not reimburse us in any fashion........... Account/order/tracking number: Invoice ******** **** **** ******** ***** *******

  Business response

  08/26/2022

  To whom it may concern,

  Mr. ****** brought his vehicle to JMF with a broken climate control module. Ford Motor Company no longer makes this part new so we searched the local aftermarket vendors that we have established accounts with as well as our national vendor, LKQ. The only part we were able to find for Mr. ****** was a used climate module. We told Mr. ****** that our search only yielded a used component and he agreed to the acquisition and installation of this part. JMF purchased this part at significant expense and sold it to Mr. ****** at standard industry margins. It is unfortunate that the part failed fairly early on after the parts installation, but there was no effort to provide substandard work or to steer Mr. Frazee to a solution that provided greater profit to JMF.

  At this time JMF is not offering any refunds to Mr. ****** for work that was performed properly and in accordance with the scope and description of approved work. If Mr. ****** would like us to inquire about any possible warranty through LKQ, we would be more than happy to do so.

   

  Sincerely,

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩