ComplaintsforJoe Myers Ford

• Initial Complaint

  05/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 12, 2022, I took my Ford Flex to Joe Myers Ford due to a check charging system light. On April 13, 2022, I received the analysis on the issues with the vehicle and after reviewing their rates, I declined the work. That same day I went to pick up the vehicle and paid the $179 diagnostic fee. Upon picking up the vehicle, it was running. I did not make it three blocks before the vehicle died. According to the attached analysis, they claimed that they tested my alternator and battery stating the alternator was bad but the battery was good. We spoke to the service repair technician and he claimed they tested them as well. After towing the vehicle to my brothers. We took the battery to O'Reillys to have it tested, in less than 15 minutes it tested bad. We replaced the battery and then drove the vehicle to a different repair shop. Due to their negligence in not checking the entire charging system in which I paid $179 for, it costed me another $195 in tow truck fees. If the work that I paid for was completed, they would have realized the battery was bad as well. We would have not driven the vehicle knowing it was unsafe and that we would not get far. Instead they had the vehicle running and waiting for us. We are not disputing that the alternator was bad. The dispute is regarding the negligence on the part of the service technician not doing a full diagnostic of the charging system. Shane Macha, Customer Relations Director, offered to have the vehicle towed back to Joe Myers to do a diagnostic with a different technician but at this time we had no confidence in Joe Myers and had driven it with a new battery to a different shop for repairs. We would gladly accept their offer of the $195 tow charge and $179 diagnostic fee as a refund. To further prove that a diagnostic was not completed, it was stated critical that my wiper blades were streaking. If they would have tested them, they would have noticed my sprayers did not work. Nothing was stated about that.

  Business response

  05/31/2022

  To whom it may concern,

  Domini ****** vehicle was diagnosed with a faulty alternator. At the time that the vehicle was picked up there was no indication on the paperwork whether the battery was also faulty. A faulty alternator can damage an otherwise good battery very quickly if the vehicle is operated. This may be what happened to the ****** vehicle shortly after they drove off the lot.

  In a spirit of goodwill, Joe Myers Ford will refund the diagnostic fee of $179.00 to the ****** since no work was ultimately done at the store.

  Thank you.

   

  Pat ********

  713-482-****

   

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Received a recall notice in the mail about my 2020 F-250 on April 13,2022. Took my truck to Joe Myers Ford on April 14, 2022 and received a phone call that my drive shaft was already broken(recall for for a part that could cause the drive shaft to break). They told me it was unsafe to drive and the part was on back order. I requested a loaner car because the part is on back order and I need my truck to get to and from work. Ford approved a rental of $35 per day when the cheapest rental is $45 per day at the place they sent me to for a compact car. I pay over $1,000 a month for my truck and don't have the funds to be paying out additional money for a rental on something that wasn't my fault. This is all on ford. They don't have an ETA on the backordered part and I don't have a loaner car so I can get to and from work. This is totally unacceptable.

  Business response

  04/21/2022

  To whom it may concern,

   

  Joe Myers fully understands Mr. ********** frustration and is working with Ford to remedy the problem as quickly as possible. Unfortunately they current vehicle shortage has reduced our loaner inventory from 120 to 7. We have put Mr. ******** on the waiting list for an F-150 loaner and will make it available to him as soon as it becomes available. In the mean time we have opened a case with Ford Motor Company and are requesting help from them to furnish a more appropriate alternate form of transportation while Mr. ********** vehicle is in for repairs.

   

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought my truck brand new in 2019 it is still under warranty. It has under 30,000 miles on the clock So far I have had to replace all 4 tires, the battery, and the catalytic converter and now there is a problem with the transmission. We have had a lot of trouble getting them to respond to our communication and have been told that we would have to leave the truck with them for several weeks for them to make a repair, they have no rental vehicles available and even if they did I require a truck to perform my work. We have called other dealers as well and although they have been easier to communicate with they have given a similar response.

  Business response

  05/31/2022

  To whom it may concern,

  Joe Myers Ford is sorry that Katy ******** has had as many issues with her Ranger as she has had. We have made every effort to assist and repair as efficiently as possible. Unfortunately, Joe Myers does not have a loaner fleet at this time. We understand that Mrs. ******** is having transmission issues, but the vehicle has not been brought by for a specific diagnosis. If the vehicle is diagnosed and falls under factory warranty there is a limited time period where Ford Motor Company does provide a rental car for certain repairs. We would encourage Mrs. ******** to have the vehicle diagnosed and inquire about qualifying for alternate transportation through Ford.

   

  Thanks you.

  Pat ********

  713-482-****

  Customer response

  06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  We have been told that we would need to leave the vehicle with them for 4 or 5 weeks to get a diagnosis and I can't be without a vehicle for that length of time. Despite numerous efforts to resolve this issue directly with them they do not reply to emails and have had no feedback regarding the fact that this vehicle is 3 years old and has had 4 malfunctions in that time that have meant it is not driveable.
  
  Regards,
  
  Katy
   

  
  

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