ComplaintsforJoe Myers Toyota, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April, 22. 2024 I took my vehicle to Joe Myers Toyota for service on March 29, 2024. The cost of the service was $510. 32. During the service, the mechanic replaced the cabin filter and sprayed chemicals in the air conditioner ducts. While he was spraying the chemicals, he began sneezing uncontrollably. When I entered the vehicle, the chemicals permeating the car were overwhelming. I had to open the doors, run the air conditioner on high, and allow chemicals to vacate the vehicle, but to no avail. The air conditioner was converted into a weapon of mass destruction, a killing machine used as a host carrier to execute airborne and chemical warfare. Each time I drive my vehicle, existential threats to my life prevail due to deceptive service. When I took the vehicle to Joe Myers for routine service, the air conditioner was not blowing antigens, allergens, mold, chemicals, etc. After mechanics at Joe Myers Toyota Service Department serviced the vehicle, they converted it into a weapon of mass destruction killing machine using the air conditioner as a host carrier. I informed Adam ***** Service Manager, at Joe Myers, on April 4, 2024, about the condition of the vehicle after service was provided. He requested that I bring the vehicle back. I took the vehicle back on April 5, 2024, but nothing changed. The air quality worsened. My vehicle is still dangerously contaminated, and the air quality is unfit for humans to breathe due to existential threats from the airborne and chemical warfare transpiring in the vehicle. I am requesting that Joe Myers mechanics decontaminate the air quality blowing from the air conditioner into the vehicle by reversing the service executed and restoring the air quality to the safe condition it was in when I took the car to the service department for routine service. If you need further information, feel free to contact me. ******** *****

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Nov. 6, 2023 I took my car for a problem of the check engine light on and all the other lights in the dashboard, the car was jerking and the A/C and heat was going on and off. They recommended to replace the water pump and coolant flush, because they said that was the problem and everything was full of coolant. I agreed and they also replaced my front brakes. On Sat. Nov. 18, 2023 I lend my car to my uncle and aunt to go 24 miles to go check on their house. On their way back the car started jerking again and all the lights went on the dashboard again, including the check engine light. They manage to go off the 290 W Highway to the regular street. I called to have the car towed to the dealer, the dealer said that the engine gasket had to be replaced and they couldn't finish the job that day. We had to rent a car to move around. On Tues. they gave us the bad news that the motor engine burned out and that they were not responsible for that. AS they said that they did not touch the hose that was out on the driver side, but my uncle and aunt took a picture where the hose was out and clamp on the pad below. The dealer said that they did not touched that side of the car and are not responsible for what happened. They want to charge $7,478.49 for replacing the engine and labor work.

  Business response

  12/05/2023

  we apologize for the issues you are having on your vehicle. however with a 16yr old vehicle with 150K miles it is not unusual to have things occur. if we had left the hose loose on the vehicle on Nov 6th it would have over heated on the way home for certain. would not have taken 2 weeks to do so. regardless, we see you are a good customer and woudl like to assist with the repair. Please contact Scott ******* at *** *** **** to discuss what we can help you with. thank you very much.

  Customer response

  12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  
  
  As you understand, I'm not a mechanic and expert to understand the pros and cons of what work was done in my vehicle. Justin, one of your managers said that because of the new water pump, the water pressure burst the hose out of its place and that your mechanic said that he did not touch the loosen hose. Now, per my understanding, wouldn't the mechanic have suggest replacing the hose and a new clamp to avoid such problem? You put me in a dangerous situation.

  Since the hose got loosed, little by little the car was losing water, little by little. On that Saturday, the vehicle was use in the highway, the more speed, the more water was loosened. This made the car overheated in an instant and dried everything inside making the motor unstable and consequently die. Because the mechanic didn't suggest replacing the hose and clamp, that hose got loosen and cause a problem which almost kill me, leaving us in the middle of the busy highway. Thank God we manage to get to safety.

  Of all the years that my family and I have owned Toyota cars, this is the first time a "motor died." And we had Toyota cars for many years, more than 15 years. We know the quality of the cars, and this is insane to think that a motor will die, just like that. You know what you are selling, right? A Toyota car is a good, reliable car.

  LSDJLPT
  Regards,
  
  
   

  
  

  Business response

  01/02/2024

  Agreed to install the used engine for free with no labor cost. Would still be a cost to purchase the engine. Found her one for under 2k.  said she can’t afford it so we still working with her.

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  
  
  Thanks for the response. I don't agree on paying anything to the Toyota because the Toyota should be responsible for the damage on my car. I have asked for video footage of the labor that was done to my car. The engine and labor to replace it, should be covered in total by Toyota. I should not be responsible for it. They should give me a loaner car, as I don't have more money to rent a car. I need my car fixed this week. Thanks.
  
  Regards,
  Karla Zelaya
  
   
  

  Business response

  01/11/2024

  We have spoken to Ms. ****** and have come to an agreement in which she will pay a portion of the used engine, we will cover the other portion of the used engine and do the repairs at no labor cost to customer. 

  Customer response

  01/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  Thanks
  
  
  
   

  
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband and I purchased a 2023 Toyota highlander, on May 6th 2023. we discussed the pricing with sales rep and when we went to speak to the finance advisor we reviewed numbers once again. We determined that the amount of almost 1300 a month was ok. The advisor asked if he could be excused for 10 minutes to go help translate for a sales person because there was a buyer that did not speak English. We agreed. After about 20 to 30 minites the advisor returned, he told us that now all we had to do is sign the documents. Since we had reviewed pricing and docs, we proceeded to signing. About 4 weeks later I received a letter in the mail stating that my life insurance would be canceled because I did not provide a health physical, they sent me documentation where I had signed agreeing to get life insurance for the amount of the loan, it was then that I realized the advisor snuck those papers somewhere in between the contract documents and upon careful review of that portion I realized my initials and my husband's initials had been forged. I contacted Joe Myers and spoke to Jose the financial manager and he reviewed my entire loan documents, it was then that Jose realized that the financial advisor had not only snuck in life insurance but also tire/wheel warranty. This was in the amount of close to 7 or 8 thousand dollars. I was able to cancel the life insurance on my own, the tire/wheel warranty on the other hand became a nightmare. I called Joe Myers several times and spoke to 7 different people, one of which thought this ordeal was a joke and was mocking me. After 3 months they canceled the warranty and up until today I have not been reimbursed for all the interest I paid for the warranty and life insurance.

  Business response

  10/07/2023

  We contacted this customer and were able to come to a resolution to this issue.  We apologize for any misunderstanding during this transaction. We have agreed to reimburse for all interest incurred on any product the customer did not want.  All unwanted products have been cancelled and refunded as of the date of this response.  Thank you.  

  Customer response

  10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my issue. 

  The message sent was so vague. That was not an apology, and the check they sent only covers what I paid, not my time and stress they put me through. Feels like an insult. 

  
  Regards,
  
  
   

  
  

  Business response

  10/13/2023

  This will be the final response to the attached complaint. 

  we once again apologize for any experiences you had with us that were not exemplary. on your complaint, all products you purchased were indeed approved and signed by you. there was nothing forged, and your name was never added by anyone to any paperwork other than you. if you did not understand what you were signing or feel it was not explained or disclosed to your satisfaction we apologize. there is always some responsibility of all buyers to always review everything before they sign anything. 

  in addition, any products you did not want have been canceled per your request and all monies for those products was refunded some time ago. we have also furnished you payment for any interest incurred on this product and even a bit more than what was due.  this was done just to bring this to closure however it seems that was not accomplished. 

  there will be no further payments made of any kind on this transaction. we hope you can enjoy your new vehicle and have many years of trouble-free ownership. best regards. 

   

  Customer response

  10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  You have once again insulted me. Your finance department FORGED my husband's and my initials in a LEGAL document. There was no misunderstanding as you previously stated. Carlos admitted over the phone that it was a Joe Myers issue. So why do you put the blame on me? I am disappointed and disgusted at the behavior I am encountering at Joe Myers. If this is how you treat your customers then it is unacceptable. All I am asking for is for Joe Myers to take responsibility and send me a letter on letterhead accepting what they did was wrong and that they are sorry. I thought I was dealing with a prestigious company, am I not? 

  Now I am wondering, if you did it to us, who else have you done it to? 

  
  
  
   

  
  

  Business response

  10/30/2023

  Brenda,

  I have personally reviewed all documents you and your husband signed. they are all exactly the same. The Picture of the form you sent is the cancellation form you requested to cancel your MPP. if you are stating we "forged your name" to any products or contracts please send them to me immediately. this is a very serious accusation, and we take it as such. However, as I stated, I personally reviewed all paperwork signed at time of purchase and they all match exactly and match your TDL signatures exactly. please immediately forward me ANY paperwork you signed at time of purchase you continue to state was 'forged" by us. As you requested all your monies have been refunded on product you decided you didn't want and ALL interest over the few months was also refunded. SO, if you have any "forged documents" please send to me immediately. regards.

  Customer response

  11/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

   

  I see that you will not accept that my husband's and my initials were FORGED on the life insurance application. The reason I know they were not initialed by us is because I sign my initials and not print them. That document was NEVER given to me by joe Myers, I was given a copy by the life insurance people. I have learned a very valuable lesson, never do business with Joe Myers again. Jose/Carlos or whoever was responding to this matter, I am truly disappointed. 
  
  
  
   

  
  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dealer wouldn't honor the service coupon they sent out in email - citing it's VIN specific as a VIN is noted in the fine print. This is already shady enough. but as I read through the fine print. There is no mentioning it's VIN specific. They bait the customer with coupon and not honoring it. This is fraud.

  Business response

  06/01/2023

  Date Sent: 5/31/2023 1:46:13 PM
  thanks for your contact, Mr. ***.  these coupons are indeed VIN specific to make them nontransferable. on your 2nd attachment it clearly shows VIN# = and the last 8 of your Vin. in addition, because of the aggressive nature of these coupons they are not able to be combined with any other offers. also clearly spelled on page 2 at the bottom. please let me know if you have further questions. thanks 

  We will add the verbiage “ applicable to the listed Vin #” on future emails to avoid confusion. However we send thousands of these out and this is the first complaint I have seen on it. 
  
  Thanks for your contact. 
  
  Lance R. *****
  Managing Partner
  Joe Myers Toyota
  281-890-8700 Main
  281-664-**** Direct
  

  
  

  Customer response

  06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  The current coupon does not have have the language citing it's VIN specific. Printing out 8 digits doesn't mean it's VIN specific. The only reason I service my car there was because the coupon I saw which they did not honor. 

  
  Regards,
  Jeff ***
  
   

  
  

  Business response

  06/02/2023

  Already agreed to reimburse the difference to this customer. Wasn't sufficient apparently. once again offering to reimburse the difference of what he paid and coupon price. Have a nice day. 

• Initial Complaint

  02/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is the YELP complaint filed by my daughter. I agree with all of this and would like Joe Myers to make things right in all areas that they cheated me on. My daughter, Carolyn *******, received a response to her YELP review by one of the owners Josh P., and he begged for a chance to allow them to fix this by asking her to contact Leo ******. She sent an email to Leo and asked him to contact her and he never did. We don't believe that he intends to fix this at all. YELP complaint: Joe Myers sales team knowingly defrauded and cheated my 80 year old father when he went in to buy the 3rd car in about 10 years that he has purchased from them. Hes a very loyal trusting man of 80 years of age. They told my dad when he was signing the finance papers that he could NOT finance sales tax- and he proceeded to pay $1200 on his credit card to pay for the sales tax. They gave him no paperwork on the used 2019 Toyota with 22,000 miles thar he traded in. He turned down the extended warranty that was $1500 and they told him that they would "give" it to him as this is the 3rd car he bought from them. But they added $1500 to the cost of the loan. He has credit score of 750, but on this new 2023 vehicle they gave him 8.9% for 84 months!! My father is 80, lives on social security and he has cancer. I am beyond livid that he was lied to and completely taken advantage of because he's elderly. You took advantage of an elderly man with cancer who is one of the most honest, kind people that you'll ever meet. Screwing loyal customers or any customers like this should not be legal.

  Business response

  03/01/2023

  we are meeting with the Customer next week on March 9th. that is the earliest they could come in. Thanks  

  Business response

  03/09/2023

  Met with Mr ******* and family today and was able to come to an amiable conclusion on this complaint. thank you

  Customer response

  03/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  My Father & I feel better about the outcome and the resolution options that Mr. ***** came up with in our meeting. Although we are satisfied with the outcome, we still feel that my Father was taken advantage of by members of the Joe Myers sales team. We hope that moving forward, Mr. ***** will be sure that his operation and team treat every customer regardless of age, sex, color or creed fairly with dignity and respect. “Treat them as if they were your own family’!

  Thank you Mr. *****- Best wishes Carolyn & Timothy ******* 
  
  
   

  
  

• Initial Complaint

  02/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  01.31.23 I went in to get a quote for a Toyota RAV4 Hybrid. I described that I was looking for safety features, leather seats, a remote feature for the trunk, and a sunroof. I was shown me a information sheet with a vehicle priced that was a RAV4 and had the safety features I wanted and some of the additional features too. The payments were above $850 a month for 72 months. I traded in a car valued at around 9k in KBB, the Subaru Dealership valued my car at 7k. At Joe Myers, the appraisal of it was $4500. Naturally, I did not want to lose money on the vehicle, I currently owe 6k. They had a RAV4 Hybrid on-site. I did a test drive. He stated that the differences were: the sunroof, leather seats, and no blind spot warning systems. The dealership promised to bring this car closer to my monthly payments because the lack of those features. The sales reps said they would find a way to pay for my Subaru and lower the monthly payment. He said the paperwork would display $4500 but they would pay for everything. I was never saw a paper with specs of the RAV4 on site. When test driving, the visible features that were lacking were evident. Once I said I liked the car, my sales rep a came in and said they could give me a deal to pay $740 for 6 yrs. I thought it was reasonable because of all the other features I thought it had. Despite having a good credit score, the price remained the same. The finance department tried selling some additional insurance. I was sold a car with an MSRP of $ 30,725 based on Toyota, at $42,227. That night the salesman confirmed my car had safety features (attached). However, the day after the purchase, he said the only add-ons the vehicle had are wheel locks, nitrogen-filled tires, a clear bra, and window tint (attached). Moreover, the dealership added a Mechanical Protection Plan for $1550 without my consent. I contacted Toyota on 02.2.23. They helped filing a complaint and said that the dealership would respond in 24 hrs. I received no response.

  Business response

  02/08/2023

  I will pull this entire deal folder and answer this accordingly. I don’t understand some of this complaint. I will say with confidence Toyota doesn’t produce new 23 rav 4s that list for 30k. Impossible.  I will send a snapshot of the window sticker and the addendum that is on all our cars. Than respond to the concerns.  Thanks.  

  Business response

  02/18/2023

  Customer has agreed to the offer made to settlew this dispute. this was sent to her and BBB. waiting on her executed copy of the release  to forward. thanks

  Customer response

  03/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September 2022, I brought my Tundra in because it would power down while driving and several warning lights would flash. They diagnosed it as being a bad battery. As the battery was of high quality and less than two years old, I disagreed. They changed the battery and cable for $450. The service technician said the drive the truck for 30 minutes and expected no issues. When I picked up the truck, it powered down again within 5 miles of the dealership. I brought it back the next Monday and met with the service manager. He was nice enough to provide a loaner vehicle until my truck was repaired. I was told it was a bad speed sensor. My total bill was over $1100 and they did not refund me for the battery that did not need to be replaced. About a month later, it started doing the same thing…randomly powering down while driving. I called a few times but due to the last experience, I did not bring it back until it was powering down every time I drive it. Last week I brought it in again. This time I was told it was wheel bearings and a hub assembly, which cost over $1400. Again, within 50 miles my truck is powering down again and all the same lights are flashing.

  Business response

  02/18/2023

  we were able to get Mr ***** back in and take care of the concerns he requested. everything should be completed on this deal now. thanks 

  Customer response

  02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  11/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 30th 2022 I visited your dealership for my routine oil change. Prior to having my oil change I did not have any oil leaks. The last oil change notation showed I did not have any oil leaks. Now all of a sudden today they show me a picture of a small oil leak. The lady said nobody knows where the oil leak is coming from & I would have to pay $165 for a diagnosis fee which I think I’m getting ripped off because I didn’t have a leak on arrival. When I got home in my same spot there was no fresh oil leaks & I even moved to a new spot & waited still nothing & I feel like they are trying to scam me. Now my anxiety is up and I’m worried now because I feel like my car is leaking oil so I would like Toyota to pay for my diagnostic test to be done so I can have a clear mind & I don’t wanna go to back to this Toyota dealership because I don’t trust them anymore.

  Business response

  12/16/2022

  I have never received this complaint from the BBB! this is the 1st time I have seen it. I am happy to pay for the diagnostic on this if that's what it needs. please contact my service director to schedule this.

  scott  ******* 281 664 ****  thank you

• Initial Complaint

  11/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We have been attempting to get an additional remote for our vehicle since we purchased it 10/15/2022. we were told the remote/key guy would be at the dealership on 10/20/22 and we could get the additional remote that day. 10/20 came around and the guy was a no show in the morning, we were told he would be there in the afternoon, again, no show. We were given a "We Owe" form and told the guy would contact us. We never heard from the guy. We went by the dealership a few days later to discuss with the manager/director. He knew we were there and wanted to speak with him, he completely ignored us and would not talk to us.  A random sales person gave us the telephone number for the key/remote guy who does remotes for your dealership. Basically washing their hands of it and leaving us to get it done. Every week the key/remote guy he tells us a different answer, basically giving us the run around. First he had to order the key/remote, now it's just out for delivery with no update. We just want what we were promised from Joe Myers Toyota. Had I known we would just be dumped and ignored and seemingly lied to after the check cleared, I would have NEVER purchased from this dealership. This was an easy transaction for Joe Myers, walked in with a check in had to pay for the vehicle. They were good until the sell was complete.

  Business response

  11/09/2022

  we have contacted this customer and arranged for the additional key they are due.  the customer service by my team was unacceptable here. please accept my apologies. please reach out to me to confirm after you get your key supplied to you. 

   

   

  thank you Lance ***** 

  Customer response

  11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  

   

  We were contacted and told/assured we would have a remote/key by end of day yesterday. We still don't have the remote/key. The date has been moved out another week. They are saying they cannot locate the remote/key needed for our vehicle. It was our understanding from the person who is supposed to program the remote/key that the device was ordered 2-3 weeks ago and the delivery was in route to him. Not much faith that anything will happen in a week.

  
  Regards,
  
  Chan ******
   

  
  

  Business response

  12/01/2022

  Key and Remote was supplied to customer November 17th. . if you need documentation to close this complaint, please let me know. the customer has been contacted and indeed confirmed they have received the remote due on November 17th.

  Customer response

  12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

   

  This has been resolved by the dealership. We have the fob, as promised. Thanks
  
  
  
   

  
  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paid "Cash" for a 2022 Jeep Wrangler, September 27, 2022. Reason I paid cash was under advice from my financial advisor not to have it on my credit report, due to the purchase of another residence. However, On November 3, 2022, Joe Myers, ran a hard credit report which lowered my credit score! It was not authorized by me, nor was it needed! The paperwork for my car was not turned into the DMV until November 4, 2022. I have yet to receive the title, and even tho I picked up the "metal plates" on October 27, 2022 the car still shows with the DMV as temporary tags so unable to sell the Vehicle. I've decided against keeping the vehicle and unable to sell it. I've left several messages regarding the registration, and the title with no return phone calls or emails.

  Business response

  11/08/2022

  it looks like the registration on the Vehicle is correct and the correct plates are assigned as of October. I have attached copies here. we will investigate the credit inquiry and respond. thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩