Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01.31.23 I went in to get a quote for a Toyota RAV4 Hybrid. I described that I was looking for safety features, leather seats, a remote feature for the trunk, and a sunroof. I was shown me a information sheet with a vehicle priced that was a RAV4 and had the safety features I wanted and some of the additional features too. The payments were above $850 a month for 72 months. I traded in a car valued at around 9k in KBB, the Subaru Dealership valued my car at 7k. At Joe Myers, the appraisal of it was $4500. Naturally, I did not want to lose money on the vehicle, I currently owe 6k. They had a RAV4 Hybrid on-site. I did a test drive. He stated that the differences were: the sunroof, leather seats, and no blind spot warning systems. The dealership promised to bring this car closer to my monthly payments because the lack of those features. The sales reps said they would find a way to pay for my Subaru and lower the monthly payment. He said the paperwork would display $4500 but they would pay for everything. I was never saw a paper with specs of the RAV4 on site. When test driving, the visible features that were lacking were evident. Once I said I liked the car, my sales rep a came in and said they could give me a deal to pay $740 for 6 yrs. I thought it was reasonable because of all the other features I thought it had. Despite having a good credit score, the price remained the same. The finance department tried selling some additional insurance. I was sold a car with an MSRP of $ 30,725 based on Toyota, at $42,227. That night the salesman confirmed my car had safety features (attached). However, the day after the purchase, he said the only add-ons the vehicle had are wheel locks, nitrogen-filled tires, a clear bra, and window tint (attached). Moreover, the dealership added a Mechanical Protection Plan for $1550 without my consent. I contacted Toyota on 02.2.23. They helped filing a complaint and said that the dealership would respond in 24 hrs. I received no response.

  Business Response

  Date: 02/08/2023

  I will pull this entire deal folder and answer this accordingly. I don’t understand some of this complaint. I will say with confidence Toyota doesn’t produce new 23 rav 4s that list for 30k. Impossible.  I will send a snapshot of the window sticker and the addendum that is on all our cars. Than respond to the concerns.  Thanks.  

  Business Response

  Date: 02/18/2023

  Customer has agreed to the offer made to settlew this dispute. this was sent to her and BBB. waiting on her executed copy of the release  to forward. thanks

  Customer Answer

  Date: 03/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022, I brought my Tundra in because it would power down while driving and several warning lights would flash. They diagnosed it as being a bad battery. As the battery was of high quality and less than two years old, I disagreed. They changed the battery and cable for $450. The service technician said the drive the truck for 30 minutes and expected no issues. When I picked up the truck, it powered down again within 5 miles of the dealership. I brought it back the next Monday and met with the service manager. He was nice enough to provide a loaner vehicle until my truck was repaired. I was told it was a bad speed sensor. My total bill was over $1100 and they did not refund me for the battery that did not need to be replaced. About a month later, it started doing the same thing…randomly powering down while driving. I called a few times but due to the last experience, I did not bring it back until it was powering down every time I drive it. Last week I brought it in again. This time I was told it was wheel bearings and a hub assembly, which cost over $1400. Again, within 50 miles my truck is powering down again and all the same lights are flashing.

  Business Response

  Date: 02/18/2023

  we were able to get Mr ***** back in and take care of the concerns he requested. everything should be completed on this deal now. thanks 

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th 2022 I visited your dealership for my routine oil change. Prior to having my oil change I did not have any oil leaks. The last oil change notation showed I did not have any oil leaks. Now all of a sudden today they show me a picture of a small oil leak. The lady said nobody knows where the oil leak is coming from & I would have to pay $165 for a diagnosis fee which I think I’m getting ripped off because I didn’t have a leak on arrival. When I got home in my same spot there was no fresh oil leaks & I even moved to a new spot & waited still nothing & I feel like they are trying to scam me. Now my anxiety is up and I’m worried now because I feel like my car is leaking oil so I would like Toyota to pay for my diagnostic test to be done so I can have a clear mind & I don’t wanna go to back to this Toyota dealership because I don’t trust them anymore.

  Business Response

  Date: 12/16/2022

  I have never received this complaint from the BBB! this is the 1st time I have seen it. I am happy to pay for the diagnostic on this if that's what it needs. please contact my service director to schedule this.

  scott  ******* 281 664 ****  thank you

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been attempting to get an additional remote for our vehicle since we purchased it 10/15/2022. we were told the remote/key guy would be at the dealership on 10/20/22 and we could get the additional remote that day. 10/20 came around and the guy was a no show in the morning, we were told he would be there in the afternoon, again, no show. We were given a "We Owe" form and told the guy would contact us. We never heard from the guy. We went by the dealership a few days later to discuss with the manager/director. He knew we were there and wanted to speak with him, he completely ignored us and would not talk to us.  A random sales person gave us the telephone number for the key/remote guy who does remotes for your dealership. Basically washing their hands of it and leaving us to get it done. Every week the key/remote guy he tells us a different answer, basically giving us the run around. First he had to order the key/remote, now it's just out for delivery with no update. We just want what we were promised from Joe Myers Toyota. Had I known we would just be dumped and ignored and seemingly lied to after the check cleared, I would have NEVER purchased from this dealership. This was an easy transaction for Joe Myers, walked in with a check in had to pay for the vehicle. They were good until the sell was complete.

  Business Response

  Date: 11/09/2022

  we have contacted this customer and arranged for the additional key they are due.  the customer service by my team was unacceptable here. please accept my apologies. please reach out to me to confirm after you get your key supplied to you. 

   

   

  thank you Lance ***** 

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  

   

  We were contacted and told/assured we would have a remote/key by end of day yesterday. We still don't have the remote/key. The date has been moved out another week. They are saying they cannot locate the remote/key needed for our vehicle. It was our understanding from the person who is supposed to program the remote/key that the device was ordered 2-3 weeks ago and the delivery was in route to him. Not much faith that anything will happen in a week.

  
  Regards,
  
  Chan ******
   

  
  

  Business Response

  Date: 12/01/2022

  Key and Remote was supplied to customer November 17th. . if you need documentation to close this complaint, please let me know. the customer has been contacted and indeed confirmed they have received the remote due on November 17th.

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

   

  This has been resolved by the dealership. We have the fob, as promised. Thanks
  
  
  
   

  
  

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid "Cash" for a 2022 Jeep Wrangler, September 27, 2022. Reason I paid cash was under advice from my financial advisor not to have it on my credit report, due to the purchase of another residence. However, On November 3, 2022, Joe Myers, ran a hard credit report which lowered my credit score! It was not authorized by me, nor was it needed! The paperwork for my car was not turned into the DMV until November 4, 2022. I have yet to receive the title, and even tho I picked up the "metal plates" on October 27, 2022 the car still shows with the DMV as temporary tags so unable to sell the Vehicle. I've decided against keeping the vehicle and unable to sell it. I've left several messages regarding the registration, and the title with no return phone calls or emails.

  Business Response

  Date: 11/08/2022

  it looks like the registration on the Vehicle is correct and the correct plates are assigned as of October. I have attached copies here. we will investigate the credit inquiry and respond. thank you.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Joe Myers in March 2022 for repairs resulting from a Catalytic Converter theft. The parts were on backorder for a few months and Toyota picked up the rental car expenses extending beyond the 30-day limit that my insurance company agreed to cover. This was unexpected and exceeded my expectations and showed their commitment to service. The process started out on the right path. When I picked up my vehicle in late May 2022, the mechanical repairs were completed, but the body damage resulting from the Catalytic Converter theft was not addressed. It turns out this repair item was overlooked, and the Toyota Service Department agreed to have it repaired once they coordinated a time with the offsite body shop they chose to use. Fast forward 6 months, and I'm still going back and forth with Toyota about completing the remaining reapirs, which I might add, they have already collected the insurance payment for. I have have escalated this to the local dealership Management and received verbal commitments from the dealership Service Delivery Manager and General Manager to complete the repair and fulfill their obligation. Since then, communication has slowed and I'm emailing them once a week asking for updates on the progress. Last update I received was two weeks ago indicating they were waiting to hear back from the body shop on when I can bring the car in for repairs. I have also contacted Toyota Brand Engagement (case# ************) to file a complaint and to seek guidance on how to proceed. None of these efforts seem to be helping, which is why I'm filing a complaint with the BBB. I'm not asking for anything other than to have the repair completed correctly and in a timely manner.

  Business Response

  Date: 11/08/2022

  Mr. ***** has been set up at the Body Shop for the remaining work needed. he will be bringing the vehicle in next week per his request.  thank you    

  Customer Answer

  Date: 12/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  Thank you, BBB.  One day after filling a complaint with the BBB, the Dealership Service Delivery Manager reached out via email to schedule the repairs.  Prior to that, they were slow to respond.  Funny how their 'commitment to customer service' increased immediately following the added visibility. 

  I was told by the Service Deliver Manager that the repairs would take 2-days to complete, so I dropped my vehicle off at the dealer service department on Monday, November 14.  On Thursday, November 17, I emailed the Service Delivery Manager asking when my vehicle would be ready.  He said he would check into it and get back with me.  On Friday, November 18, I received an email letting me know my vehicle was ready for pickup.  All the repairs have been completed and this case can be resolved.  

  For anyone else reaching this, I will add that Joe Myers doesn't have a dealer operated collision center.  They sub that work to another company.  If you need collision repair/body work completed on your vehicle, you might take that into consideration before making your decision.  I was frequently reminded by the Service Delivery Manager that it was not their bodyshop, as if it removed some responsibility from them.  I reminded the Service Delivery Manager on several occasions that my business was conducted with Joe Myers Toyota and not with the bodyshop.  Whoever they used was their choice and they had a responsibility to manage that aspect of it. 

  
  
  
  

  
  
  
   

  
  

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing this letter to the BBB to report the unethical business practices I have witnessed in my dealings with Joe Myers Toyota. I took my truck in for an oil change and for service since I was planning to drive down to Florida on 6/20/22. At that time, my check engine light was on and I knew I needed to get it checked out before taking my truck on the road. I dropped the truck off at Joe Myers Toyota and was contacted within the hour to pick it up. When I retrieved my vehicle the check engine light was now turned off. I started driving that evening and about 3 hours into my trip, the check engine light came back on and now a message appeared saying the engine coolant was overtemp. I pulled over and purchased coolant as it appeared to be completely empty (even though they told me they checked and topped off all fluids as part of the service). Continued driving for approx 45 minutes before the engine coolant overtemp light came on again and the car started smoking. I quickly stopped and spent the night in a Hotel parking lot until the nearest Toyota dealership in Lafayette, LA opened at 7am. I called Joe Myers Toyota that morning (6/21/22) as well to let them know what had transpired and explain none of this happened prior to getting an oil change from them the day before. I spent the entire day at the dealership going back and forth with Joe Myers Toyota. They refuse to accept responsibility for their error in forgetting to tighten the cap causing the engine to overheat and suffer permanent damage. They have given me the run around when I requested managers, called the dealership in Lafayette, LA and had private conversations trying to take the blame off of themselves and even tried to tell me my check engine light was not on when I brought the car in!!!!!! Please help with holding the dealership accountable for their error as I am now left with a significant repair bill I would not have if they did not do shoddy work on my truck in the first place!

  Business Response

  Date: 06/23/2022

  I am deeply sorry for the issues on your vehicle. I have spoken to my service director on this. he assures me the vehicle's check engine light was not on when it was brought to us. If it had been we would have  recommended a diagnostic to see why the light was on. and get permission to do.  this is how we make money so I seriously doubt this was overlooked by the advisor, the technician and even the valet. on the notes it doesnt say they were told about a problem with a check engine light either.  in addition if we had left something open or disconnected the vehicle would have run out of coolant long before the car got to Baton Rouge. many things can cause this to happen especially in a vehicle with almost 200k miles on it. thermostats stick, debris from the road can be thrown onto the radiator and puncture it, water pumps can seize etc. I am not sure what happened here. I can understand the 1st thought is to think we did something to the vehicle to cause this since we had it here. but I am confident the staff would have been all over this check engine light if it had been on when it was brought in. diagnostic is a huge income area for us. how long had the light been coming on prior to your visit?  I am still doing my investigative work on this and will forward any findings to you. I need to see the service work orders which i have not viewed yet. I am only going off of what my director shared with me. I will be in touch. thank you!

  Business Response

  Date: 06/29/2022

  Just wanted to add the response we sent direct to the customer.  the service order did not list anything about a check engine light being on nor was it on at the time it was brought in. if it had been on it would have been taken to the main shop for diagnostic. in addition the express service lane where it was taken has no way of resetting a check engine light. they do not have the scan tools to do so. that is where this car was serviced. the check engine light was not on when the car was picked up as well per the complaint. we could have never opened the radiator to add coolant nor would we as it is under pressure and extremely hot. we always add to the plastic over flow if needed. we do have video of this car service in the express bay which supports everything said above. on a 3 hour drive at 100 degree weather many things can happen to a car of this age and 140k miles. it seems that's what occurred. I know it the first thought to think we did something to the car to cause this but that is simply incorrect in this instance. oil change and tire rotation was done. if a wheel had come off or there was an oil leak we would have taken ownership of the issues. this was not related to the visit with us. on a side note we indeed called the dealer where it was located to see if they could give us info on what happened. they really could not give any reason for the car loosing coolant and over heating either. also to clarify if the car happen to leave the dealership here with no coolant it would have over heated within a few minutes in this weather especially. not 3hours later . impossible for it to travel that far. thank you

• Initial Complaint

  Date:06/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/07/2022 I purchased a 2020 Toyota Tundra SR5 Vin#*****************. 1) Financing was dishonest of bringing the APR down 1% when in fact only a tenth of a percent was brought down (3.99 to 3.89) 2) The same day I brought my truck home I reached out for the keys to turn off the vehicle and no keys were attached. I found the key lying on the floor mat 3) I found lots of scratches on the truck and 4) there was a dent on the tail gate. 5) Passenger seat is torn. Keys is being fixed and Buffing of the scratches will be worked on according to Sales Mgr Demont. He said the tail gate cannot be fixed and no response on fixing the torn seat. Joe Myers Toyota needs to fix all items. The value of the truck is over 40K. Because of all these dishonestly I want to cancel all the add-ons. In addition to my frustration I was called by the finance dept. if I wanted to sell my Truck. It had only been less than 10 days since I bought it. I was upset and told the guy they must really think I'm a stupid woman. I need Joe Myers to fix the wrongs on my truck.

  Business Response

  Date: 06/29/2022

  This complaint should be taken care of. the customer came in and was offered the option to cancel any product she did not want. In addition we have fixed the items in question on the vehicle including the key. thank you.

  Customer Answer

  Date: 06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [This response is not completely true.  I was not offered to cancel any items.  I was offered $1300 toward the principle of the loan if I keep the add-ons.  I have not received the key and tail gate was not fixed.  I was told the $2309 should appear in the August 2022 statement .]
  
  Regards,
  
  
   
  

  Business Response

  Date: 07/09/2022

  I apologize as I thought this complaint was addressed.    any refunds of finance products must go to the lienholder per our dealer agreement with them. therefore it should indeed credit your account. please let me know when you see that credit.

   

  I will find out why you have not received your replacement key and let you know.

   

  I spoke to the sales person on the Deal, Damonte ******* and I was told the tailgate was not part of the agreement to be fixed nor was it in writing when the car was purchased to fix it. I will speak to Damonte again to confirm and get back to you asap. there would be a significant cost to repair this even if it was possible to do so. 

   

  thanks for the update here. 

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My catalytic converters were stolen on the right side of my Tundra.I took the truck in once the Geico approved the claim.I met Kyle Smith & explained the situation.I told him right away I needed the shield installed on the truck as I needed to protect the two other catalytic converters.He declined to add the shield.He stated the adjuster needed to see the truck.I told him Geico had already inspected the truck.Again I asked for the shield.Again he declined.He told me his Techs had to inspect the truck.I offered to pay for the shield and again he declined.The truck was supposed to be under lock and key.Then he told me that it was going to a lot with Security, cameras and surveillance.I asked him to install it to avoid the other cats to be stolen.Three months later I get a text that the converters arrived and they’d be working on my truck.Then later on I get another text stating that they didn’t get to my truck. I figured 3 more days and I’d have my truck back.Later on that evening I saw an email from Geico of a new claim.I thought this was a mistake or phishing scam.I called Geico and they told me the dealership informed them of the theft of my catalytic converters.I was furious.I went to the dealership and they’re not taking responsibility.They stated I signed a document that they weren’t responsible for theft.That’s when it all made sense.It was a scam a set up.I pay $1000 in deductibles and they get to do a full job on my truck.The while time I was waiting on the parts all they wanted to sale was the maintenance and since I declined they got their money one way or another.At one point I needed my truck back and I asked for it back but they refused and stated I had to pay diagnostic fees as well as storage.I never said I wasn’t going to have the truck repaired.Enterprise rent a car wanted to put me in a car that had damages and didn’t want to allow me to report the present damage(another set up).Jose ***** stated no wait and now it’s another 3 month wait.Law suit ne

  Business Response

  Date: 06/25/2022

  I Apologize for not responding to this complaint earlier. I did not see it  in my email. the accusation that we set up customers to make money is Ludacris. There is an epidemic of stolen Cats in the area and we have over 100 customers still waiting on parts. we did have some stolen from our lot as well from Used vehicles, New vehicles and service vehicles. on any service customer that had them stolen we have usually agreed to pay their deductible so not sure why that wasn't offered. I will get in touch with Jose Teran and see the status on this. I will update this forum on Monday. thank you for your patience.