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Business ProfileforThe Pines Pet Pampering
At-a-glance
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Business Details
- Location of This Business
- 609 N Broadway St, Joshua, TX 76058-6155
- BBB File Opened:
- 7/28/2008
- Years in Business:
- 19
- Business Started:
- 5/20/2005
- Business Started Locally:
- 5/20/2005
- Business Incorporated:
- 9/16/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Melinda Wolff, President
- Contact Information
Principal
- Ms. Melinda Wolff, President
Customer Contact
- Ms. Melinda Wolff, President
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Billy R
02/13/2024
The Pines Pet Pampering Response
02/16/2024
We will miss your sweet dogs very much!
Were sorry to hear your wife has ***** and hope she recovers and gets well soon!
We have always strived to be transparent and mindful that our clients understand our No Show and Cancelation policy. Thats why its always been listed on every report card weve sent home with you at check out, as well as posted on our reception counter and website.
NO SHOWS & Same Day Cancelations require payment of missed appointment in order to rebook. Thank you for helping our commissioned groomers receive a steady and reliable paycheck!
We really struggled with your preference for the first appointment spots of the day at 8am due to your frequent no shows. We always called you when you didnt show up and we tried our best to be flexible and accommodate you bringing your dogs in late. But, as we explained many times, if you no show for your 8am appointment, we do not have enough time to let people on our wait list know we can get them in.
Most of them are already at work or just arent able to get their dog to us in time. And if you bring your dogs in late, it pushes all of our other clients appointments out and makes us run late with them.
Our talented and experienced groomers have been with us for over a decade and because we stay fully booked 4-6 weeks in advance, its been really important for us to maintain policies that allow us to compensate them, even when clients dont show up for their appointments.
We are sure you will find a better fit with a grooming salon that takes walk ins rather than appointments and we wish you all the best!
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