Business ProfileforLawn Doctor of Keller, Southlake, Haltom City

***************,

While I certainly respect your right to your opinion, the reasons we decided to no longer treat your lawn were as follows:

1.  All of our employees were met with indignance when either talking to you or when visiting the property.  None of my employees including myself should be expected to perform for rude customers.

2.  After numerous attempts to try and appease you from free re-visits to re-sodding a big part of your front lawn and a cost per treatment $10.00 lower than our minimum price you were never satisfied.  The cost of re-sodding your lawn due to a disease we didn't create and a solution you declined due to cost was much more than $1000.  I am losing money servicing your property, so I made a financial decision.  One I'm sure anyone would make if in the same situation.

Now, let's address other complaints.  Your neighbor does nothing for their lawn but, if you recall, when I visited last we walked over to that lawn and I showed you how it was covered in weeds that are definitely green in the fall, winter and spring.

You have an enormous amount of shade which limits turf growth.  In fact, I discussed this as a problem with your husband when he pointed out the zoysia turf that you had sodded in an attempt to remedy issues with shade in those areas.  I could share the numerous observations provided you following every treatment that explains myriad issues including shade.  You received them but expect our efforts to supersede laws of nature.  Unfortunately, this isn't possible.

My employee ****** never raised her voice despite you and your heightened emotion throughout the conversation you had with her.  There were many others in the office when this discussion occurred and to an employee stated to me that she handled the conversation professionally.  She is brand new.  The day she spoke with you was her 6th day employed so we were certainly listening to ensure she handles all phone calls according to our friendly and professional expectations.  Please refer to reason number 1 why we stopped servicing your property.

As for selling additional and more expensive services, yes we do offer other services and we do offer them throughout the year.  However, there are also certain issues that require additional or different treatments that *** cost more to solve acute problems like the problem you experienced, take all root rot.

We run our business honestly.  We don't have time to isolate certain customers and treat them less than all the others.  We've grown our business successfully by making sure the customer and our fellow workers are treated well and made a priority.  This approach will continue as long as I am the owner.

Lastly, I would like to thank ************** for being kind, understanding and professional throughout.

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