Complaints

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with 3:16 roofing on April 24, 2024 to replace our roof. $13,050 was made on 4/24/24 and the remaining $13,050 was paid on 5/17/24. The roof was replaced on 4/30/24. We were told someone would be by next day to pick up remaining materials in driveway and a painter would contact us to repair the nail pops in our living room. Painter fixed the nail pops 5/17. Someone did come by to clean up materials but left our driveway a mess with debris. On May 5 a rainstorm came through and we had nails all over our house. Nails were in the driveway, patio, pool deck, grill ledge, splash guards under downspouts, window seal, and throughout the yard. Sent a text message to ***** (Project Mgr) on May 5th. Response back was it was our fault we had nails because we did not replace the gutters. ***** said someone would be by to do a sweep of property. Someone came by that next week and said they had everything cleaned up. We continued to find nails and had a flat tire in my truck. I contacted the office on May 13 at 844am and left voicemail. ******* ***** called me back at **************************** a prayer meeting all morning. She told me the ** was new and they would be out that afternoon to do a full sweep and quality check. The person who went on roof stated he found at least ***** nails in the gutters. I asked if that was normal and he stated "no". We had rain again on May 17 and nails were all over again. I called the office and sent an email. The owner called me and said he was coming by and that they needed payment. No one had asked me for payment to that time and again shows their lack of character as his team was lying to him. This is supposedly a ****************** On May 17 the owner came by and did a sweep and found more nails. He left and we still found nails on the property. I never received a response back from the company. I contacted other roofers in the area and shared pics and they all stated that was far more nails than they have ever seen.

  

  Business response

  08/30/2024

  Dear Mr. ****************** you for bringing your concerns to our attention. We want to ensure that the facts surrounding your project are clearly understood. You originally contacted us on November 14, 2023, for a roof inspection. At that time, you were dealing with an insurance claim from 2021 and were trying to get the claim extended. On December 5, 2023, Mrs. ******** informed us that the claim had been reopened, but nothing had changed in terms of coverage. Throughout this process, all communication was conducted through Mrs. ********* with no direct contact with Mr. ****************** months of going back and forth with your insurance company, on March 29, 2024, Mrs. ******** sent an email stating, We really are having a hard time with the insurance. Can you provide a quote to replace the roof without going through them? We provided the quote for a roof replacement on April 16, 2024, and followed up with Mrs. ********* On April 20, 2024, you decided to move forward with the roof replacement. After the contract was signed, we sent an email to Mrs. ******** on April 22, 2024, informing her that 50% of the payment was due during the contract signing and the remaining 50% was due upon completion of the work. Furthermore, a construction prep was signed which states on line item 9: Cleanup and Debris Removal: Cleanup efforts by 3:16 Roofing and Construction LLC will be ongoing throughout the construction process. However, some small debris may remain hidden in grass or Landscaping. 3:16 Roofing and Construction LLC is not liable for any damages resulting from such debris
  The roof replacement was completed on April 30, 2024. At the end of the installation, our Project Manager asked Mrs. ******** for the remaining balance, but it was documented that she did not have her checkbook and would get with her husband. On May 2, 2024, the Project Manager followed up with Mrs. ******** regarding the check pick-up, and her response was, Hey *****. My husband doesn't want to write a check until the interior is complete. Can you tell me a timeline for that? Also, is someone coming out to give us a quote on the brick by the window?
  On May 6, 2024, we sent over the ***** estimate. On May 13, 2024, management arrived on-site with an additional employee. During this visit, three areas of concern were brought to our attention. A report was sent to you highlighting that these areas of concern were pre-existing conditions prior to our installation. We also conducted a thorough nail sweep and walked the property with you, at which point you stated that everything looked good and was to your satisfaction. During this meeting, you also mentioned that you did not want to proceed with the ***** work and would instead reach out to a handyman.
  On May 17, 2024, the interior repairs were completed. You expressed satisfaction with the repair work and mentioned that our interior crew did a good job. Later that day, you sent an email about additional nails found on the window seal and gutter drains. ***** immediately called you from the office and mentioned that he would be arriving to review the situation. During this phone call, he also mentioned that the final balance needed to be collected, to which you responded that you would not be providing the payment.
  A Project Manager was sent out the same day to walk the property; however, you were not home, and our team attempted to make contact without success. Our CEO then contacted you directly. During this documented conversation, he offered to replace the tire that was damaged by the nails and asked what else could be done to make it right. You stated that you typically get your tires fixed at Discount Tires at no cost and that there was nothing further we could do. Following this conversation, a family member was sent to pay the final balance.
  We understand that this process has been frustrating for you, and we regret any inconvenience caused. However, it is important to emphasize that the presence of debris during construction was acknowledged in the construction preparation agreement you signed, and we have made every effort to address your concerns promptly, including multiple clean-**** inspections, and direct communication with management. We appreciate your business and are committed to ensuring that any remaining issues are resolved to your satisfaction. Please let us know if there is anything further we can do to assist you.
  
  

  Customer response

  09/06/2024

  Complaint: 22160572
  
  I am rejecting this response because: statements are made below that are not accurate and I still have not been properly compensated.  I was just honest when asked what costs I incurred for my tire having a nail in it.  The main cost to me throughout this nightmare is time and stress concerned that someone would be injured stepping on a nail.  I have spent countless hours having to track down someone to come clean up the mess.  I also have done research and asked several different roofing companies if the number of nails we saw post "clean-up" and "sweeps" was normal.  They all stated it was far from normal and the most concerning was that I continued to find more than 40 nails after another "sweep" of the property was done.  An employee of 3:16 who came one day also admitted that he should not have found ***** nails in the gutters if a quality "sweep" was performed the first two times.  The other roofing companies stated that 3:16 failed to cover the downspouts and get all of the nails out of the gutter which is not difficult to do with a magnet.  The first response from 3:16 was that is was my fault there were nails in the gutter and downspouts, because we did not replace them.  My roof has been replaced now 3 times and we have yet to replace the gutters or downspouts as insurance and roofers did not deem it necessary.  The previous times we had our roof done we did not have more than 5 nails found after completion.  Just a shame that company is no longer doing roofs.  I realize we agreed that there could be debris, but the amount of debris is the issue which has been proven to be very excessive.  I always look at things with a lens of what would a jury of my peers think.  I have no doubt they would the time and effort I had to spend picking up nails and chasing someone to come clean up the mess was above and beyond what should be expected.  I also want to point out that the contract clearly states that final payment is due upon completion of the project.  Completion of the project includes repairing damages to our house from the project and also picking up an excessive number of nails.  Again, we are not talking about 10, 20, 40, or 50 nails.  There were hundreds of nails found around our home after 3:16 claimed "sweeps" were made and top-quality control was their priority.  It was very dangerous as I asked a doctor what would happen if a rusted nail was stepped on by friends or family at the house.  The answer was not good as you would expect.  The owner claimed we were asked the day he called me for payment which was absolutely not true.  He even apologized to me on the call when he confirmed no one had asked me for payment.  This is just another sign of the shady business practices this company seems to think is OK.  We were asked right after the roof was done when we would make our final payment.  We were not asked for final payment.  We told them once the repairs were done and the nails were picked up.  Want to make sure that is also reflected as inaccurate.   

  Regards,
  
  ***** ********

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