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Business Profile

Dog Breeders

French Bulldog USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a French Bulldog puppy from ***************************** onJanuary 5th 2024. The 1st strange clue was the puppy was being driven from RGV, a border city in *****. This didn't make sense since the owner lived in ******, and when we asked she said oh, "the delivery driver had other puppies being all over *****". Then after receiving the puppy, we go to register him on the *** website and the number ID that was included on his paperwork was registered to another dog already. We asked ***************************** several times during the purchasing process (we have this documented in texts messages) and she assured us that the puppy was *** and we can register him. Obviously this was a lie. Now we tried to contact her, and similar to other complaints no response. We also discovered she has several websites some of which are under different names. All signs point towards this was a fraudulent transaction.

  • Initial Complaint

    Date:10/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a puppy in July 2022 and still have not received her registration papers. They will not answer my calls, text, or email.

  • Initial Complaint

    Date:06/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid breeder, ***************************** on June 20, 2023.Amount paid was $500 for deposit to hold puppy.Scheduled to see actual dog in community at **** parking lot located in *************. **** said she was not available but her puppy nanny could bring the dog. We liked the dog and wanted to buy the dog. The "nanny" said she did not speak good English. However, we have a planned vacation and would not return until July 12th. **** said she would keep dog until we returned as long as we paid deposit. We emailed and sent texts to **** on June 21st asking to coordinate when we would purchase and pick up the dog. To purchase was an additional $2,000. I also called **** twice June 21st and once June 22nd and she would not answer. We started to see red flag so I looked this business up on BBB and saw hiorrible reviews. I sent her a text and email calling her out on how she is a scammer. I asked for our $500 back but she will not. This woman is running a puppy mill and is not a legit breeder. She also told me that she was out of the country in ******** which is not true at all. All we want is our $500 deposit back because she would not provide medical info on the dog, nothing. We know she is a scammer and she has done this to multiple folks.

  • Initial Complaint

    Date:06/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a French bulldog from this breeder in July 2022. I was given the sales contract and vaccine record and was told that I would be texted or emails the *** registration. I followed up within a few days asking for registration info and giving my contact info once again so that they could send it to me. It was NEVER received. Since then I have text and called a few more times and the texts are read, but not replied to and the calls are ignored. We paid almost $3,000 for this dog that we love! All we want is her registration papers. We even contacted *** directly and found the breeder, but she had no litters registered on the day our pup was supposedly born. We were made to believe we were purchasing a registered dog, and after payment was received we did not receive registration info as we were promised. I have all text messages to and from stating that we would receive that info.

  • Initial Complaint

    Date:06/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th, 2022 I purchased a French Bulldog from *****************************. She provided everything as promised EXCEPT the *** registration papers. As a first time buyer, I thought the health guarantee was apart of it and after I sent her proof of a vet visit within 72 hours of purchase that I would receive the *** paperwork. I emailed her proof within 48 hours and never heard back from her. It has been 10 days later and today she is saying she out of the country and does not have any internet to send it to me. I paid $5000 not including the electronic fee. I have attached our email communication and her statement included there that I will receive the *** paperwork with my purchase. I also attached proof of my receipt and our text message conversation today. All I would like is the *** registration papers/information that was promised to be included in my price.

French Bulldog USA is NOT a BBB Accredited Business.

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