ComplaintsforCedar Crest Hospital - Killeen Outpatient Treatment
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received the **** from this clinic. It indicated I received the treatment from them in n09/20/2021 and need the co-payment. ) Account Number **** However, I did not receive any treatment on the day. I visited their office on 07/13/2021, since that I havent received any treatment from them in any way ( in person, phone, video..) I had an appointment in October 2021 and I cancelled it by phone. I called their billing system and the operator told me they will freeze the **** and search it and notify me. I received the **** again in December and I called again them and told I didnt get anything from the clinic and i dont make the payment even I didnt have the treatment. I dont want Just $24 hurt my credit score. Then I make a complaint for the clinicThe operator didnt make the pay process and told me they will find it out and call me. But by now I havent heard anything from them.Business response
02/04/2022
I received another letter today regarding the complaint listed above. This issue has already been addressed at our clinic and the patient was contacted.
Thank you,
*****************************, MBA
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.