We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Home Park

Clear Creek Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Park.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the winter we went without heat now in the hundred + degree weather we are regularly without ac. I'm diabetic and my son is asthmatic with nose bleeds in extreme heat. I work outside in the heat and come home at 6am to to a 92 trailer. I feel sick, we stayed in a hotel a couple days last week just to be in the cool air. No modifications are made to the rent even though these conditions have been unlivable.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So we have lived at ******************** since 2018 with Clear Creek Rentals. We have put in several work orders over the years that seem to go unattended. Our dishwasher stopped working so instead of replacing it, they simply removed it and told us they would not replace it because it is not a necessity. Now, our air conditioner froze up, they had an ac repair tech come look at it and told us and them that the inside unit did not match the outside unit and needed to be replaced or it would keep freezing up. They said they will not replace and instead came and installed and mini-split. I have no way to get a hold of Oak Wood Properties who they use. I have sent several emails to Oak Wood with no response. Just really need to report this rental company for being horrible to their tenants.

  • Initial Complaint

    Date:05/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents, both over the age of 50 with health issues reside in a home rented through this rental company. They have been without AC since Friday afternoon, they have been hung up on when calling to check the status of their repair. The woman that has answered the phone, while very apologetic, has been extremely rude towards them and me, she has yelled/cursed at us and hung up on us. Their house was 99 degrees inside the house yesterday with 2 elderly people and a 2 year old toddler in the home. They will not connect us with a manager and will not allow my mother to call anymore. They have told her "we will get to it when we have time".... last year this happened and my parents were without air in the hottest months for 11 days. They won't allow my parents to call an outside company to have it fixed and **** them. They have been plain mean to my parents when trying to get this issue resolved, they have even gone as far as blocking my mother from going online to check the status of the repair or put in any work orders. They live in a metal mobile home which during summer months just roasts in the sun. This home is plain inhabitable right now.

Clear Creek Rentals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.