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Business Profile

Nail Salon

Savannah's Klaws Nailsenpai

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled an appointment for 5/31/24 at 930. I have been to her home once which was unkept. But my daughter scheduled the appointment for me for my birthday. I arrived knocked on her door for about ten minutes no answer. I called her on IG. No answer. I messaged her and as soon as i left she charged my card. Claiming I was at the wrong house or her Ring camera didnt pick me up. I was immediately upset and told her I would dispute the charge. All she had to be was honest with me. I couldve respected her more.

    Business Response

    Date: 06/25/2024

    Hey ***** I apologize for this experience I would never just cancel and charge a client thats not in my character and its never been in. When booking through my website it states if your not here on or by your appointment time and if your 15 minutes late youll be charged 100% of your service. The morning of your appointment there was no knocks on the door or a doorbell being rung. I do not do refunds I offered to do your service for you a different day because you missed the day you were booked in you declined. Im a young women whos trying to make something for me and my family I would never charge someones card or try to scam them. I put my policies the way they are to prevent stuff like this from happening. I feel bad you had a bad experience and I hope your future experiences with other service providers is better. 

Savannah's Klaws Nailsenpai is NOT a BBB Accredited Business.

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