Business ProfileforPatriot Buick GMC

I purchased a **** ****** ****, Denali approx. 3 months ago. Since my purchase, I've returned to the service department for a few issues. The most concerning is issues with the infotainment system. The infotainment system glitches, and as a result, is nonresponsive and does not play music. After dropping the vehicle off at the service department, the service manager returned the vehicle stating that they could not duplicate the issue. On 11 Sep, I returned the vehicle to the service depart for the same issues. In addition, the infotainment center does not shut off after the vehicle is turned off. The service advisor, ****, was shown each issue, which I also recorded for record. The service advisor stated that the tech was off, and would have to diagnose the issue the next day. After contacting the dealership today, I was told that the techs could not duplicate the issue. I also spoke with the sales manager who informed me that he did not have the time to check on the vehicle status after telling me the day before he would get involved. Outside of feeling frustrated with the issues, and with the amount of time I've taken off work, I'm more frustrated with the service and care especially by the sales manager who has minimized the issues and my concerns as being minute. This is especially frustrating due to the cost of the vehicle and due to it being relatively new. Poor customer service, poor communication and follow-up, and a reluctance to troubleshoot the issue. The sales manager is unprofessional and and addressed me as if I was his friend, and addressing me as man and yea .